4801 LBJ Freeway, Dallas, TX 75244, United States of America
#56 of 166 hotels in Dallas
Guests' ChoiceBased on 591 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
8.7
Facilities
8.5
Staff
8.6
Value for money
8.2
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 6, 2021
Sue
United States of AmericaBeds too high. Had difficulty getting in bed.
Stayed in October 2021
Reviewed: October 1, 2021
Ehimwenma
NigeriaThe breakfast was really good but the dinner we bought at the restaurant I did not like it.
Stayed in September 2021
Reviewed: September 16, 2021
Pearl
United States of AmericaLate breakfast- didn’t start until 7am and we had to leave at that time for a doctor’s appointment. Had to eat breakfast elsewhere.
Easy parking access
Stayed in September 2021
Reviewed: September 6, 2021
Sean
United States of AmericaFor 125.00 a night, it would be nice to have a microwave in the room and free breakfast but we also understand everything is more expensive due to the pandemic.
Staff was amazing! Allie was great at the front desk and Zoe was a great server in the restaurant. Everything was clean, worked well and was up to date. Good location next to the Galleria but outside downtown Dallas about 10 minutes away.
Stayed in September 2021
Reviewed: August 12, 2021
Tracey
United States of AmericaThe hotel was clean and nice, the beds were comfortable and the location was excellent.
Stayed in August 2021
Reviewed: August 6, 2021
Courtney
United States of AmericaThe Cable
Stayed in August 2021
Reviewed: July 13, 2021
Mark
United States of AmericaDeep red stains on carpet (hopefully wine 😬) Only one coffee package for the room
Location and value for price
Stayed in July 2021
Reviewed: July 11, 2021
Cherlyn
United States of AmericaShuttle inconvenience, wasn't able to access the shuttle bus to the airport and surrounding areas.
Good customer service. Very accomodating.
Stayed in July 2021
Reviewed: July 10, 2021
Shureem
United States of AmericaThere are no microwaves in the rooms. There’s only one for guests downstairs and it didn’t work very well at all!
The property was very open, clean with nice updated features. I had no issues with my room.
Stayed in July 2021
Reviewed: July 8, 2021
Karina
MexicoThe view from the window
Excellent customer service. The room was clean and comfortable
Stayed in July 2021
Reviewed: May 28, 2024
Acres
United States of AmericaI like everything
Stayed in May 2024
Reviewed: May 16, 2024
Mendoza
United States of AmericaTerrible customer service skills of the person who did the hotel registration. Did not find the reservation and just pushed us away. Will never stay there again.
Stayed in May 2024
Reviewed: May 10, 2024
Emily
United States of AmericaThe elevators were really slow paying for parking
It was close to things that we did I Dallas
Stayed in May 2024
Reviewed: May 7, 2024
Hemmati
United States of AmericaNothing
It was in good location
Stayed in May 2024
Reviewed: April 29, 2024
Ericka
United States of AmericaThe room was dirty, the covers were dirty.
The staff.
Stayed in April 2024
Reviewed: April 15, 2024
Nycole
United States of AmericaThere were a lot of ants, They charge too much just to park there. Could be better overall for the amount they charge.
Stayed in April 2024
Reviewed: April 12, 2024
Steve
United States of AmericaUpgrade the bathroom and toilet
NA
Stayed in April 2024
Reviewed: March 25, 2024
Keri
United States of AmericaThey charged my card twice while there for the original amount and then $1198.00 and said it was nothing they could do about it. Brian, Jason (manager) and Jack I believe his name is in a chair neither helped the situation. Ice machines didn’t work. Middle elevator had guest stuck on it first night arrived. Guest complaining at front desk every time I went down. 2 bottles of water was $18🤔.
It was close to the location of my conference. 6minutes away
Stayed in March 2024
Reviewed: March 12, 2024
Monica
El SalvadorEverything was great.
Friendly staff, nice facilities, comfortable room, good breakfast buffet.
Stayed in March 2024
Reviewed: February 25, 2024
Charbel
AustraliaI believe staff stole some airpods. Using find my I have traced the airpods to addresses near the hotel. Will be sharing these addresses with the hotel so they can try and locate it.
Good location, decent hotel
Stayed in February 2024
Reviewed: January 8, 2024
Darren
United States of AmericaNothing
Everything
Stayed in January 2024
Reviewed: November 25, 2023
David
United States of AmericaEveryone was very friendly and helpful
Stayed in November 2023
Reviewed: November 20, 2023
Michelle
United States of AmericaI liked everything!
I liked the cleanliness and how spacious it was. The staff was also very nice and helpful. Great value hotel for the price!
Stayed in November 2023
Reviewed: November 19, 2023
Edwin
United States of AmericaIt was dirty and stinks
Nothing
Stayed in November 2023
Reviewed: November 13, 2023
Cody
United States of Americathe room was very clean and modern and the bed was great
Stayed in November 2023
Dorna, Spain
Luodong, Taiwan
Pozza di Fassa, Italy
Reggello, Italy
Monte Roberto, Italy
Piran, Slovenia
Schwabach, Germany
Saas-Fee, Switzerland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content