3000 North Loop West, Houston, TX 77092, United States of America
#272 of 426 hotels in Houston
Guests' ChoiceBased on 233 hotel reviews
7.3Cleanliness
7.8
Comfort
7.8
Location
8.0
Facilities
7.5
Staff
8.4
Value for money
7.4
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 8, 2024
Saeed
Saudi ArabiaNo refrigerator inside the room
Clean - location
Stayed in May 2024
Reviewed: May 6, 2024
Kelvin
United States of AmericaNo fridge or microwave
Location and staff
Stayed in May 2024
Reviewed: May 2, 2024
Saeed
Saudi ArabiaNo Refrigerator in the room
Free parking area
Stayed in April 2024
Reviewed: April 24, 2024
Nadia
United States of AmericaHad 2 rooms, on the first flush in one room the toilet clogged and it took about an hour before someone showed up... then in our room, after using the rest room, i went to wash my hands and the water wouldn't turn off, i guess the handle on the hot water was stripped, it took about 45 minutes before someone showed up, granted the water was running the entire time... The hotel is definitely dated and needed some repairs...
Comfy and the staff was polite
Stayed in April 2024
Reviewed: April 5, 2024
Michelle
AustraliaBed sunk in the middle, no fridge in the room
Easy for parking, nice open view of the sky, nice shower
Stayed in March 2024
Reviewed: March 29, 2024
Amber
United States of AmericaThere were some fixtures that needed replacing. Also my mom left her jacket in the bar and we are now going to have to pay for shipping because they wouldn’t call around to find it.
Has a hot tub nice and quiet place
Stayed in March 2024
Reviewed: February 18, 2024
Diana
United States of AmericaNo one to refill coffee in the lobby
Excellent location and room service
Stayed in February 2024
Reviewed: December 27, 2023
Theodore
United States of AmericaHVAC is not dehumidifying the internal air; facilities engineer better look over before some kind of disease is spread
Location good for my trip
Stayed in December 2023
Reviewed: December 27, 2023
Jessica
United States of AmericaIt wasn’t as modern and the drinks were expensive at the bar
The location was good, easy access to highway!
Stayed in December 2023
Reviewed: December 13, 2023
Gabraielle
United States of AmericaIt was a lot older than I expected. No refrigerator in the room. No coffee in the morning. Breakfast was not included unless you paid additionally.
It was a good location, the staff was great there, very friendly.
Stayed in December 2023
Reviewed: November 13, 2023
Jason
United KingdomBreakfast was okay
Stayed in November 2023
Reviewed: October 22, 2023
Bruce
CanadaCons - washrooms, no fan ventilation. Free coffee served in the morning downstairs, no milk available. Room lighting very dim, no body wash liquid in the dispenser, towels were not soft, shower was quite small. AC would come on and off quite often.
Pros: overall it was quiet. Food service downstairs was good, friendly staff, open lobby, quick elevators, daily consistent room clean up.
Stayed in October 2023
Reviewed: September 5, 2023
Allen
United States of AmericaThat the food wasn't complimentary
I didn't eat there. Due the food not being complimentary for the price .
Stayed in September 2023
Reviewed: August 8, 2023
Alicia
New ZealandThe neighbouring guests were loud. The pool was warm due to the weather, so couldn't really utilise it.
Staff was super friendly, room was nice, clean & the aircon worked very well.
Stayed in August 2023
Reviewed: July 24, 2023
Beverly
United States of AmericaThe hotel has improved : AC is not so loud, the TV cable connections was perfect and I did not hear any mechanical banging! However, It was very concerning about the thief of a guest's four tires. The car was parked three cars down from me. I am very concern about your security. I was so disappointed. I did not see any cameras. Unfortunatley, if the security is not improved. I will not be staying anymore. Locationf
Did not eat breakfast. The location is good for me because it is very close to where my daughter and er family lives.
Stayed in July 2023
Reviewed: July 15, 2023
Will
United States of AmericaThe smell on the 10th floor was horrible there was a very strong odor of mold and mildew
Location
Stayed in June 2023
Reviewed: July 11, 2023
Thompson
United States of AmericaOutdated
Update the facility
Stayed in June 2023
Reviewed: June 20, 2023
Janae
United States of AmericaThe bed was uncomfortable.
The lobby area was nice, the rooms were decent.
Stayed in June 2023
Reviewed: June 19, 2023
Tony
United States of AmericaWorn bathroom amenities. Shower did function.
The quiet ambiance
Stayed in June 2023
Reviewed: June 8, 2023
Luis
United States of AmericaThe air conditioner made a lot noise and 8 days after my staying in the hotel, they don’t return my deposit, I complain about it.
Location
Stayed in June 2023
Reviewed: June 3, 2023
Pius
NigeriaThe room rug had an unpleasant smell when I stepped in. They need some cleaning attention.
The bed was very comfortable The staff were very helpful The buffet breakfast was good
Stayed in June 2023
Reviewed: April 4, 2023
Sandra
United States of Americaair conditioning was so loud. hard to sleep.
good location
Stayed in April 2023
Reviewed: March 13, 2023
Celeste
United States of Americano fridge in the room
Stayed in March 2023
Reviewed: March 4, 2023
Denise
United States of Americaparking not secure
clean & location
Stayed in March 2023
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