4284 29th Street Southeast, Grand Rapids, MI 49512, United States of America
#49 of 60 hotels in Grand Rapids
Guests' ChoiceBased on 419 hotel reviews
6.2Cleanliness
6.8
Comfort
6.8
Location
7.8
Facilities
6.5
Staff
7.7
Value for money
6.9
Free WiFi
5.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2024
James
United States of AmericaThe hall way had a bit of a musky smell.
The lady at the front desk was very nice and helpful.
Stayed in May 2024
Reviewed: April 29, 2024
Cynthia
United States of AmericaNotice of being put out of room when some one else booked it while we were still occupying it was poor.
The room i liked was great, but we got moved around a lot to smaller room. And the bed was fine
Stayed in April 2024
Reviewed: March 29, 2024
Sarah
United States of AmericaThe hotel was not clean and there were many visible damages. There were many stains all over and the beds were uncomfortable .The pool room was in shambles. Other hotel guests were very loud in the hallways well after 1:30am.
The staff was decent.
Stayed in March 2024
Reviewed: March 14, 2024
Melissa
United States of AmericaThe rooms are not deeply cleaned at all
Check in person was great
Stayed in March 2024
Reviewed: January 16, 2024
Rebecca
United States of AmericaBreakfast was good but could had egg more
The elevator did not work the whole time we were there no pool towels
Stayed in October 2023
Reviewed: October 8, 2023
Gary
United States of AmericaI brought my 92 year old mom. She can't climb stairs. The elevator was broken so we had to use a room on 1st floor with a single bed with three people.
Stayed in October 2023
Reviewed: August 21, 2023
Chris
United States of AmericaThe furniture was very dated and not in the best repair. Lots of kids who were u supervised in breakfast area always making a huge mess for staff to clean up. There were also people out in the parking lot smoking pot which isn’t a great look for business travelers.
Enteral location, close to lots of restaurants, stores and work
Stayed in August 2023
Reviewed: August 15, 2023
Rosinski
United States of AmericaBed was terrible. People in parking lot hanging out. Setting off car horns half the night. Quiet time was 10 pm.
Stayed in August 2023
Reviewed: August 15, 2023
Ryan
United States of AmericaHousekeeping never came to my room even after I requested it. I had to get my own toiletries from the front desk. Take out my own trash
Stayed in August 2023
Reviewed: August 14, 2023
Angela
United States of AmericaCigarett butts at the entrance to building. Carpet in hallway and stairwell needed a good cleaning. Also the tile felt like it was very sticky.
The staff weee friendly at check in and check out.
Stayed in August 2023
Reviewed: August 10, 2023
Roselle
United States of AmericaMusty smell of the room almost damp and the springs on the bed were hard you can feel it through the mattress.
Bed was hard and you can feel the springs on the bed, I was unable to get a good night's rest. The room had a musty smell as you come in, and I think it is from the age of the building. The crew does their best to keep it clean.
Stayed in August 2023
Reviewed: July 28, 2023
Brian
United States of AmericaLocation was great. Plenty of stores and restaurants nearby. Freeway was close too
Stayed in July 2023
Reviewed: July 5, 2023
Myron
United States of AmericaThe staff
The pool
Stayed in July 2023
Reviewed: July 2, 2023
Robert
United States of AmericaFurniture in lobby was worn and soiled. Carpet on stairs from lobby to 2nd floor was disgustingly dirty. Lava rock outside was in driveway and grass. Possible trip hazard for older ones. Wanted to sit at the nice table under the two trees outside the entrance but couldn't because people were sitting there smoking. Wasnt told we cant use Choice awards until checking out. Didn't know that when using booking.com.
Room was nice. Nice amenities. Very nice Manager lady.
Stayed in July 2023
Reviewed: June 20, 2023
Diamond
United States of AmericaI didn't like them not coming to clean the room
Convince but they did not ask if we needed fresh towels
Stayed in June 2023
Reviewed: June 11, 2023
Marvella
United States of AmericaStaff and lack of customer service for guest!!!!
Room cleanliness and location
Stayed in June 2023
Reviewed: June 3, 2023
Annette
United States of AmericaThe room had a very musty smell
Stayed in June 2023
Reviewed: May 22, 2023
Rosa
United States of Americamicrowave in room was broke
quiet little hotel
Stayed in May 2023
Reviewed: May 18, 2023
Craig
United States of AmericaPrevious guest items in the refrigerator. Carpet is kinda nasty Not sure the bed sheets had been changed or been washed well
Stayed in May 2023
Reviewed: March 20, 2023
Howland
United States of AmericaHad to keep getting my door card reset every time I left the room. No face cloths in the room.
The continental breakfast was ok.
Stayed in March 2023
Reviewed: March 16, 2023
Howland
United States of AmericaThere were bedbugs in my daughters room and she was refused a refund after she expressed concern for her 3 year old son. She was unable to rest peacefully after that, even though they switched her room. The guy was rude to her as well. I would have canceled my reservation for this weekend but I didn't want to pay the cancelation fee.
Stayed in March 2023
Reviewed: March 14, 2023
Sugey
United States of AmericaEverything was okay! Just a strong smell when you get in there mixed with the strong smell of the pool chemicals
Stayed in March 2023
Reviewed: March 9, 2023
Kylee
United States of AmericaWent swimming for short period of time. We were the only ones in there, and as we swam we noticed there was tons of hair floating in the pool, and getting all over us. The pool facility itself didn’t appear to be maintained very well as there was also trash, articles of clothing, dirty towels at almost every table.
Rooms we’re really spacious, and clean. Breakfast was good, and loved the strawberry waffles!
Stayed in February 2023
Reviewed: February 20, 2023
Tashina
United States of AmericaThe bathroom door didn't lock, the light above the sink was burned out, the TV had lines going through it, the fan/air unit had stuff in it (popcorn or something). The whole first floor smelled of chlorine bad enough it gave me a headache.
The sheets were soft.
Stayed in February 2023
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