121 Northwest Point Boulevard, Elk Grove Village, IL 60007, United States of America
#3 of 9 hotels in Elk Grove Village
Guests' ChoiceBased on 216 hotel reviews
7.7Cleanliness
8.1
Comfort
8.1
Location
8.4
Facilities
7.8
Staff
8.2
Value for money
7.8
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 3, 2024
Christian
United States of AmericaOutdate rooms. AC did not work properly. One Elevator kept breaking down. It was overall clean but needs consistent TLC! The parking lot was trashed by patrons however staff worked hard to keep the property clean throughout the day.
Good location. Staff was courteous and professional.
Stayed in June 2024
Reviewed: March 4, 2024
Tania
United KingdomBeautiful property appeared to be geared to cater to business travellers. My suite was lovely and the amenities just excellent.
Stayed in March 2024
Reviewed: December 24, 2023
Somjai
United States of Americaroom arrangement, I booked for 4 persons but I only got 2 sets of towel.
noise isolation
Stayed in December 2023
Reviewed: October 30, 2023
John
United States of AmericaThe restaurant food was basic.
Clean property with comfortable beds. Close to the Convention. A nice walk to and fro.
Stayed in October 2023
Reviewed: August 13, 2023
Billie
United States of AmericaI had requested a lake view did not receive that
Clean Friendly Staff pet friendly
Stayed in August 2023
Reviewed: July 31, 2023
Ellen
United States of AmericaGreat Location. Friendly staffs.
Stayed in July 2023
Reviewed: July 3, 2023
Scott
United States of AmericaThe 2 elevators were painfully slow. The room TV's could be bigger.
The location, price and size of my room.
Stayed in June 2023
Reviewed: June 11, 2023
Su
United States of AmericaThe location is a little off the beaten path. The hallways are a bit dated, and the wifi was spotty.
Spacious room/suite that was nice and clean. Ample free parking available.
Stayed in June 2023
Reviewed: April 1, 2023
Robert
United States of AmericaThere wasn't a free Breakfast included
Location to my girlfriend's plaxe
Stayed in March 2023
Reviewed: March 18, 2023
Stephan
United States of AmericaBreakfast
Quiet
Stayed in March 2023
Reviewed: February 21, 2023
Eric
United States of AmericaThey didn’t have just a shower without the tub attached.
The cleanest hotel I’ve been to. it was nice.
Stayed in February 2023
Reviewed: September 22, 2022
Conq
United Kingdomlocation, nothing around, need car
vast room !
Stayed in September 2022
Reviewed: September 5, 2022
Bright
United States of AmericaAir conditioner was abit loud but was so tired we fell asleep eventually. Plus our room came with free continental breakfast and when we went to breakfast a lady asked for our breakfast ticket. We didn't have one. So I asked the front desk about our breakfast because we didn't receive any ticket when we checked in. We showed him our Booking.com reservations ( which said Free complimentary breakfast). He gave us our ticket, but this was very inconvenient and embarrassing.
We had a quite night and the room was clean.
Stayed in September 2022
Reviewed: August 16, 2022
Annie
United States of AmericaCheck-in staff were VERY unfriendly especially since we were staying for 3 nights; didn't mention anything about food options, cleaning, or lack of, during our stay, no "Please let us know if you need anything, etc." Really liked the liquid soap BUT all the shampoo, conditioner, etc were very manly scented with Warm Oak. NOT appropriate for women. A BIG concern with such a quality hotel as the Sheraton was the cleaning staff had dumped two separate piles of towels and sheets on the 5th floor in front of rooms for over 15 hours. There should be NO excuse for that.
Size of the room and it was a quiet room at the end of the hallway. Beautiful lobby.
Stayed in August 2022
Reviewed: August 5, 2022
Tracye
United States of AmericaThe facility and location was the best part of the trip, and parking was free. The staff was pleasant upon approach, but not as helpful with service delivery. They do not anticipate or exceed customer expectations. Customers have to ask for wi-fi/gym access, book there own airport transport with a third party company. In addition, I had to request in person three times to have my room cleaned after it was skipped the day before. I only had my room cleaned 1 out of 4 nights after the hotel asked prior to check in and requesting daily cleaning.
Stayed in August 2022
Reviewed: July 13, 2022
Charla
United States of AmericaHad to call for extra towels there were only 2 towels in the room for 5 days for 2 people.
Location was great not to far from resturants.
Stayed in July 2022
Reviewed: July 9, 2022
Lalita
United States of Americait seemed not as clean as it might be, nothing major but it felt like room had been cleaned in a rush
comfortable room, good facilities, good blinds.
Stayed in July 2022
Reviewed: June 26, 2022
Marko
FinlandBathroom sink was dripping some water, not that bad, but there were some small amount of water on a floor when I woke up.
Breakfast was, considering the American breakfasts, good. Location is close to the airport, bicycling rent, gas stations, shopping mall. Room was quiet.
Stayed in June 2022
Reviewed: June 7, 2022
David
United KingdomNothing
The room soze
Stayed in June 2022
Reviewed: March 7, 2022
José
BrazilThe rooms and beds are comfortable.
Stayed in March 2022
Reviewed: February 25, 2022
Imtiaz
United States of Americaroom was next to very noisy electric generator.
clean and tidy.
Stayed in February 2022
Reviewed: January 26, 2022
Chungyi
United States of AmericaThere is some miss communication between website and hotel. The booking said breakfast included. But I asked, they said only for 2. I have 2 kids with me, so total 4. They were nice enough to give me 4 breakfast. But, hope booking.com and Sheraton can work together To fix this breakfast issue.
Stayed in January 2022
Reviewed: November 30, 2021
Stuntcat
United States of AmericaNot a thing
This hotel is centrally located to everything I need, yet a little off the "beaten path" so it is very quiet. The rooms are suites, so when I have family visit they are not sitting in the middle of my "bedroom". The bed is comfortable I slept well. The staff is friendly and helpful.
Stayed in September 2021
Reviewed: October 22, 2021
Alhadrami
United States of Americathe AC was not on when I got to the room and when I switched it on it was not cooling the rooms and only 1 ac in the room yet they are living room and bedroom
the pond next to it
Stayed in October 2021
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