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  5. Reviews of Extended Stay America Suites - Sacramento - White Rock Rd

Reviews of Extended Stay America Suites - Sacramento - White Rock Rd This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10721 White Rock Rd, Rancho Cordova, CA 95670, United States of America

#14 of 17 hotels in Rancho Cordova

Guests' Choice

Review Score

Based on 148 hotel reviews

5.5

Score breakdown

  • Cleanliness

    5.8

  • Comfort

    6.0

  • Location

    6.8

  • Facilities

    5.8

  • Staff

    7.0

  • Value for money

    6.0

  • Free WiFi

    10.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 13, 2024

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There were no USB charging outlets, no chair at desk/table area.

    Stayed in March 2024

  • Reviewed: September 11, 2023

    7.0
    Nice place to stay if you have a pet, and want a comfortable place to stay, with kitchen amenities in each room. We had
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room & elevator did have a odor of cigarette smoke. Such a shame to an otherwise nice facility, which was supposed to be a non-smoking room & facility I would think also. Had to turn in the a/c to constant air to help dissipate the initial smoke odor of the room we were in anyway. Wish people would honor the hotel policy.

    Liked the room size, room furniture (recliner, large multi-use table to eat at or use as a office work space, queen-sized bed, and mini kitchen (cupboards empty) with regular sized fridge, sink, counter-space, and microwave (full-set of dishes and eating utensils upon request).

    Stayed in September 2023

  • Reviewed: August 26, 2023

    6.0
    Ok budget motel. Would stay again if by myself.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room needed cosmetic repairs. Old cigarette markings on the bathroom sink. Towel rack was pulled loose from the wall. Stale smoke smell in the room. Room was cheaper than Motel 6. But really I thought the price was appropriate and Motel 6 was too expensive.

    Convenient to freeway and services, food.

    Stayed in August 2023

  • Reviewed: June 30, 2023

    5.0
    it was ok
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room wasn’t clean and door was damaged

    location and amenities

    Stayed in June 2023

  • Reviewed: June 2, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    For being a hotel that has posted signs on the property that clearly says no smoking, there were multiple cigarettes up and down the stairway/walkway to the room as well as trash just laying on the floor. Once we got into our room the first smell that greeted you was the smell of cigarettes like someone had previously stayed in the room and smoked all day inside. I had already had a migraine and this smell in the room just made for an unpleasant time that we didn't want to go back to the room and tried to find things to do all day because it was annoying not being able to breath clean air when trying to relax or sleep.

    The room was a good size and I liked that we were on the corner of the building. The parking lot was big for multiple cars, and the bed was pretty comfy. Check in was pretty easy as well.

    Stayed in May 2023

  • Reviewed: May 21, 2023

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the hotel charges $100 deposit per room that's not on booking.com so it's a surprise when you get to the hotel and they add another $100 to your bill.

    location and price

    Stayed in May 2023

  • Reviewed: May 18, 2023

    6.0
    Not happy
    • Business trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There was people walking around outside my room through out the night and kept me up late I couldn't sleep well

    Stayed in April 2023

  • Reviewed: April 23, 2023

    5.0
    Fair
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The people

    That's rooml

    Stayed in April 2023

  • Reviewed: February 25, 2023

    7.0
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: February 21, 2023

    4.0
    Not well kept. Staff were hard to find and far from congenial
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty. Most staff not friendly

    Stayed in February 2023

  • Reviewed: October 11, 2022

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    had roaches was dirty in the fridge and freezer

    Stayed in September 2022

  • Reviewed: September 18, 2022

    4.0
    good nights sleep.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    my feet stuck to the floor in kitchen, bathroom toilet bowl was not clean.

    Stayed in September 2022

  • Reviewed: August 27, 2022

    5.0
    A less expensive alternative to the surrounding hotels. The amenities are worn.
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Hmmm, the staff had difficulty with Booking.com payment using Paypal. I was shown 3 rooms that were not ready to be occupied before I was offered a room that was ready. 2 hour check-in. A bit distressing. This was a cheaper hotel so I had lower expectations.

    Breakfast, granola bars, coffee. I drove to the hotel, good access from Hwy 50. The surrounding business area is clean and well maintained. The hotel was less expensive than others in the area. The staff was friendly and helpful.

    Stayed in August 2022

  • Reviewed: August 25, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like the room was not very clean, the front door needed some attention but I'm glad it closed. But we experienced cockroache in our bathroom one but where there is one there are more.

    I liked the area and price.

    Stayed in August 2022

  • Reviewed: August 12, 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    While the hotel was listed under "24-hour front desk" category on the Booking, there was only a security guide there when we arrived (admittedly late), and he had difficulty first finding our reservation, then getting us the rooms keys. That took so long that we didn't remember to ask any essential info about breakfast time, wi-fi password, etc. The whole facility featuring the "no smoking" signs everywhere smelled of smoking pretty bad. And generally had very run down and disorganized impression.

    It probably used to be a good hotel chain. We were tempted by having a kitchen inside our room, with the normal size fridge - which allows to cook a healthy breakfast for ourselves and not let all our food spoil on the way to the camping trip. But one of the 2 stove tops didn't work; there was no any single piece of kitchenware, no teapot, or a coffeemaker. We managed with our camping stuff, but that was a bother to carry everything there. Maybe we should've asked about the kitchenware at the front desk, but that would be even a bigger hassle, preferred not to.

    Stayed in July 2022

  • Reviewed: July 22, 2022

    4.0
    Won't go again...
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Felt dirty. Had the urge to check for bed bugs. Found some hair in the bathtub. There was no soaps (we had ours but still). Not even a bar of soap in bathroom but some liquid detergent samples in the kitchen...Was a weird place.

    Lady at the front was nice.

    Stayed in June 2022

  • Reviewed: June 5, 2022

    5.0
    Do not recommend
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted from a mobile device

    our room was not completely clean when we got there. Dog owners did not pick up after their dogs so there was a lot of dog poop on the grounds. in the 5 days I was there the staff/ground crew did not clean it up. I’m a dog owner and always cleaned up after them.

    close to the freeway and to restaurants.

    Stayed in June 2022

  • Reviewed: May 23, 2022

    5.0
    Not recommended
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    the floor and the counter were greasy looking, the bath tub was not clean, there was an old bar soap in the bath tub,

    the bed and pillows were comfortable.

    Stayed in May 2022

  • Reviewed: March 27, 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveler
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like being charged more than I should have been charged when it when it was supposed to be a king size bed for $15 more that I paid. Didn't like how sticky the floors were. And they give you a granola bar and a muffin for breakfast.

    For one I bought a king sized room and they don't have king size beds only queens or double street the 2nd thing is it's so dirty and nasty around there with homeless people people leaving cigarette butts everywhere and urine everywhere. Broken glass from car doors all over the parking lot. Not recommended

    Stayed in March 2022

  • Reviewed: March 13, 2022

    4.0
    never ever again
    • Business trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    sent us to a room already occupied one bed for 3 people no rollaway rancid ranch in garbage under sink had to sleep on the floor

    compt the room

    Stayed in March 2022

  • Reviewed: March 10, 2022

    7.0
    Good
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    the bed was not made . The people in the next room kept opening and slamming their door.

    Stayed in March 2022

  • Reviewed: January 29, 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I was charged twice on the 1st and I still haven't been refunded

    No breakfast

    Stayed in January 2022

  • Reviewed: January 28, 2022

    5.0
    change shower head/into hand held or better shower head, every few hours of outside trash pick up.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    shower head / or flow very weak. did not get a king bed that I had reserved, not a big deal. I didn’t pay attention if all sites, floor had surveillance camera , but good out lobby area.

    price of room.

    Stayed in January 2022

  • Reviewed: October 21, 2021

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hitel was dumpy, could use some serious updating.

    Stayed in October 2021

Showing 1 - 25

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