Staff were very friendly. Check-in went smoothly, Mike at the front desk was very welcoming. Loved the warm decor and home-like feel, comfortable and quiet room. Russel greeted us and was genuinely interested in us enjoying our stay. Great hotel, we will stay again.

Stayed in April 2024

Nothing it was perfect for us

Spacious, very clean and very friendly staff

Stayed in April 2024

I was so impressed with service, from check in to bar to restaurant to next morning breakfast. Russell greeted us at dinner and was in the breakfast lobby next morning. This is a true Buffalo gem. Great food, great hospitality, great venue. You will not be disappointed.

Stayed in April 2024

Very good place

Stayed in April 2024

It was fantastic overall. The scrambled eggs were a tiny bit runny for my tastes but we ate there every morning and looked forward to breakfast each day. Housekeeping was amazing! Room was exceptionally clean and the staff was pleasant.

Stayed in April 2024

Breakfast was great

Stayed in April 2024

The staff was pleasant, it was very clean and I loved the vintage style it meant a lot to meet Russ he's a charm

Stayed in March 2024

Aside from the Patriots Park across the way and the front of the hotel, the setting of the hotel is commercial/industrial with not much greenbelt space. Our room at the back of the hotel was on the service side ot the building and we did hear the garbage truck come in in the morning - however, the room was generally quiet. I was pleasantly surprised that the airport noise was minimal or non-existent.

Our room was very comfortable and spacious. We liked the choice and variety of breakfast offerings. Very pleasant dining area with plenty of seating. Staff was also very attentive. Also impressive was the daily presence of Mr. Salvatore. We saw him at dinner the night before and then again each morning. He acts a good 30 years younger than than his 91 years!

Stayed in April 2024

Wish the breakfast had more healthy options besides fruit…more plant based warm food.

I love that there was a renowned restaurant at the property and the owners are engaged with everyone! The decor everywhere was exceptional..so many pieces of amazing art everywhere but the most fascinating thing was the ongoing video of Niagara Falls playing on the back wall of the bar! Also, the Patriots and Heroes park was extra special…I walked through it several times every day 😔

Stayed in April 2024

Very friendly and helpful staff.

Stayed in April 2024

Honestly, nothing. I had a great stay.

Close to a lot of stores and activities. The rooms were very nice. The hotel allows you to pay a small fee to leave by 3pm instead of 11am, which was incredible for me. I hate being hurried out of a hotel after a long night with my girlfriend, so a few extra hours in the hot tub was very refreshing. Breakfast was included and was good. Room service was impressively fast. Plus Russel’s restaurant is in the same building.

Stayed in March 2024

The carpet around the spa tub had an odor

It was very clean and the staff were very friendly

Stayed in April 2024

Breakfast was very impressive

Stayed in March 2024

Everything was great

Everything

Stayed in March 2024

Them overall atmosphere, bar and location

Stayed in March 2024

Friendly staff, convenient location for airport, great restaurant

Stayed in March 2024

We wish there was a hot tub in the room.

Staff were very friendly and helpful.

Stayed in February 2024

Everything was amazing

Jet tub in the room

Stayed in January 2024

I enjoyed my stay. No problems.

Stayed in December 2023

New mattress

Need a comfortable mattress

Stayed in November 2023

Nothing.

This is a wonderful hotel with very spacious rooms and very nice furniture. The rooms are traditional and the quality of the furniture is very high. Russels Steakhouse is just off the lobby is is a great dining experience. One of the best filet mignon's I have had

Stayed in October 2023

The elevator is kind of funky. With two people you have to have one on each side to balance?? Another guest told us this when the was 4 in the elevator had to put 2 on each side. The beds are ok but missed my memory foam.

Nice room and very clean. Breakfast was great with plenty of choices. Nice parking lot with plenty of open spots for a Friday night.

Stayed in October 2023

The only thing that seemed out of place was an overflowing planter -type ashtray at the rear entrance.

Unique hotel—very comfortable and clean. Ample breakfast with plenty of seating. Staff friendly.

Stayed in October 2023

The rooms are not accommodating to modern technology. Finding places to plug electronics was an expedition. Had to unplug night table lamp to plug in phone .

Very personable staff, helpful with any question. Downstairs bar was nice and having a great steakhouse on prperty.

Stayed in October 2023