2185 Southwest Loop 410, San Antonio, TX 78227, United States of America
#280 of 318 hotels in San Antonio
Guests' ChoiceBased on 1025 hotel reviews
5.6Cleanliness
6.0
Comfort
6.1
Location
6.7
Facilities
6.0
Staff
6.9
Value for money
6.3
Free Wifi
6.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 26, 2024
Clovia
United States of AmericaI didn't stay cause we wanted an early check-in but there were no rooms with one bed available.
Stayed in March 2024
Reviewed: March 20, 2024
Jlesa
United States of AmericaThe rooms were way too small
The location was great was around a bunch of shopping centers and great restaurants
Stayed in March 2024
Reviewed: March 20, 2024
Jalyssa
United States of AmericaRoom
Room
Stayed in February 2024
Reviewed: January 10, 2024
Rob
United States of AmericaThe roaches
Stayed in January 2024
Reviewed: December 11, 2023
Patricem740
United States of Americathe dudes in the hallways (if i may say) just hanging around
location is really close to the base (remember to use the turnaround)
Stayed in December 2023
Reviewed: December 4, 2023
Justine
United States of AmericaIt said it was a queen bed, but the bed was a full size. Not a queen mattress.
Stayed in December 2023
Reviewed: November 29, 2023
Mirta
United States of AmericaI was asked for a $20 deposit that would be returned to me after check-out, and it still hasn't been returned.
It was located in a good place close to where I was going. It was clean and it provided a lot of towels, good internet and tv service.
Stayed in November 2023
Reviewed: November 24, 2023
Tony
VenezuelaN/A
No breakfast, location ok
Stayed in November 2023
Reviewed: November 18, 2023
Norma
United States of AmericaAlot of people wandering around property
Staff is nice and rooms are comfortable and affordable
Stayed in November 2023
Reviewed: October 31, 2023
Viriana
United States of AmericaDisappointed
Decent
Stayed in October 2023
Reviewed: October 31, 2023
Penny
United States of AmericaOld, needs some repairs
Friendly staff, clean rooms,
Stayed in October 2023
Reviewed: September 30, 2023
Delfino
United States of AmericaCheck out time
People
Stayed in September 2023
Reviewed: September 23, 2023
Sarah
United States of Americathe lock on the door the fridge buzzing all night the tv having a line across it getting woken up at 4/5am by loud music
Stayed in September 2023
Reviewed: September 6, 2023
Latoya
United States of AmericaI seen roaches in the room
Stayed in September 2023
Reviewed: July 9, 2023
Esmeralda
United States of AmericaThere was roaches in my room, walls r splashed with i dont know what. n beds r hard
Location
Stayed in July 2023
Reviewed: July 9, 2023
Gonzalez
United States of AmericaN/A
N/A
Stayed in July 2023
Reviewed: July 8, 2023
Arredondo
United States of Americathere is no breakfast
Stayed in July 2023
Reviewed: June 30, 2023
Samuel
USAThat they only want to give you two soap and no more than that ever
Like that the place is quite and peace and that the room are as clean as possible.
Stayed in June 2023
Reviewed: June 25, 2023
Samuel
United States of AmericaThat the room had a handicap shower
The room are clean
Stayed in June 2023
Reviewed: June 10, 2023
Ricardo
United States of AmericaThe shower needed a light in it and it needed to be cleaned better
The price
Stayed in June 2023
Reviewed: June 4, 2023
April
United States of AmericaThe floor was bare ,no carpet which was good but it was dusty and dirty
Location
Stayed in May 2023
Reviewed: May 13, 2023
Gutierrez
United States of AmericaNo microwave or fridge. I paid to have those amenities and it was pricey
Stayed in May 2023
Reviewed: April 26, 2023
Kirkpatrick
United States of AmericaI found many roaches and a faulty microwave. T.V. remote control didn't work as it should and my door key wasn't working properly either.
Friendly staff and convenient location. Access to plenty of shopping. Quiet atmosphere.
Stayed in April 2023
Reviewed: April 6, 2023
Adela
United States of Americastaff
clean
Stayed in April 2023
Pornichet, France
Kitzbühel, Austria
Piraeus, Greece
Biloxi, USA
Sanur, Indonesia
Zagreb, Croatia
Milopotamos, Greece
Taiping, Taiwan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content