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  5. Reviews of Hyatt Place San Antonio Riverwalk

Reviews of Hyatt Place San Antonio Riverwalk This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

601 South Saint Mary's Street, San Antonio, TX 78205, United States of America

#111 of 315 hotels in San Antonio

Guests' Choice

Review Score

Based on 858 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.7

  • Facilities

    8.1

  • Staff

    8.9

  • Value for money

    7.8

  • Free WiFi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night

    Breakfast area is under renovation. The food was set up in such a way that bottle necks were unavoidable. Once breakfast service was over it was not possible to even get silverware.

    The location was good. Easy walk to most of the downtown area. Access to river walk was very convenient. Room was a good size and a crib was provided.

    Stayed in April 2024

  • Reviewed: April 30, 2024

    9.0
    First time staying on the Riverwalk, didn't know your location was so far from main attractions on the Riverwalk;&#
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and River View
    • Stayed 4 nights
    • Submitted from a mobile device

    No microwave in our room No King size bedroom has a balcony

    Very clean

    Stayed in April 2024

  • Reviewed: April 24, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    Last visit there was no charge for parking, this charge will definitely make me reconsider booking here again. Bar was closed for renovations and new carpet was being installed in lobby during our stay. Couple in room 314 had kids that were very loud way into the nights. Price for 4day stay was excessive $1500

    I've been staying at this Hotel for about 4 vacation trips now. Breakfast variety is great and staff kept attention to low quantity items. Have always liked the spacious rooms.

    Stayed in April 2024

  • Reviewed: April 23, 2024

    9.0
    Friendly service, accessible hotel, and great breakfast!
    • Business trip
    • Group
    • Double Room with Two Double Beds and Mountain View
    • Stayed 4 nights

    The wi-fi was spotty. It was completely out one night, so we weren't able to get any work done. After that, we had to keep reconnecting every 15 minutes or so. The room was clean, but there was hair left over in the bathroom when we got there. I know how hard that is to get though!

    I always choose a hotel that has breakfast, and this did not disappoint. I like that the hotel wasn't exceptionally large, and it wasn't a skyscraper. Overall it was quiet. All the staff was very friendly and helpful. One gave us recommendations for places to eat, and the one who checked us out was especially cheerful and helped us leave with a positive feeling.

    Stayed in April 2024

  • Reviewed: April 16, 2024

    8.0
    ok
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Sofa Bed
    • Stayed 3 nights

    Breakfast, insufficient space

    location

    Stayed in March 2024

  • Reviewed: April 16, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I wanted to be closer to the restaurants also there was a smell Of paint on the 4th floor where we were located A mess on the roads construction galore

    Stayed in April 2024

  • Reviewed: April 6, 2024

    7.0
    Elevator worked flawlessly
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No microwave. Badly designed room. Seven-story hotel had miniscule breakfast--didn't eat.

    Location. Shower.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast area was very small .

    Stayed in April 2024

  • Reviewed: April 4, 2024

    8.0
    Overall it is a great hotel to stay with kids or friends.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Sofa Bed
    • Stayed 1 night

    Beds were not at all comfortable

    Breakfast was amazing, hot and ready

    Stayed in March 2024

  • Reviewed: April 4, 2024

    8.0
    Excellent place to stay /sleep but not breakfast. Bad experience on breakfast.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Accessible Tub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    At 9:30am. There were No eggs, No coffee. Should not run of breakfast before 9:30, not acceptable! Even if its 5 minutes before closing dining area.

    Fast Checking. Pleasant

    Stayed in April 2024

  • Reviewed: March 31, 2024

    7.0
    Price is reasonable, staff is courteous and environment is clean, but breakfast sitting area is way too small
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Accessible Tub - High Floor
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast sitting area is way too small and most of the customers are not able to find table

    Location and cleanliness are good

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Overall, everything about the hotel is quite satisfactory.
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 4 nights

    The hotel was generally clean, but I noticed a considerable amount of someone else's hair in my room. The breakfast offered is generally good, yet the utensils fall short of expectations, with durable metal knives but the rest being of poor-quality plastic.

    Overall, everything about the hotel is quite satisfactory.

    Stayed in February 2024

  • Reviewed: March 18, 2024

    9.0
    All around good stay minus noise from construction.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    There was construction going on on our floor and it was very loud throughout the day.

    The staff was so sweet and the breakfast was really good!

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool wasn't heated like advertised and no microwave in the room

    Close to the riverwalk and decent price. Easy to park

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    We were comfortable, the staff was very nice and I'll be returning in the future.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed and Roll-In Shower - Disability Access
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like the fact that Google maps leads you in a circle and makes it hard to find the place. I know that the area is under construction but for people who traveling this can become an inconvenience because of how long the traveled to come there. Also there should be details about getting tickets to enter in the hotel . I'm sure a lot of people got their debit cards stuff in the machine thinking they should pay there. Also the breakfast was great but after a couple of years it could be changed up a little sometimes.

    I like that the rooms were clean . The house keeping was very nice and took good care of everything we needed.

    Stayed in March 2024

  • Reviewed: March 2, 2024

    8.0
    Renovated hotel with a good location along the Riverwalk.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 2 nights

    The hotel was undergoing a remodel and so there was some construction work on our floor as well as the front lobby and breakfast area. When we came back after dinner, we discovered that there was no hot water. We called the front desk and they sent the building manager to check and he mentioned that they had shut down the water for the construction in the area but said that the hot water should be getting warmer and it did. So, we had to wait half an hour or so for the hot water to come up to temperature. We thought that we had to move to another room after we had already settled in. The motion sensor in the separate shower and toilet room did not sense your presence when you were taking a shower and it shut off the lights, so you will be in the dark if you didn't leave the door ajar a little.

    We chose this hotel because it was located along the Riverwalk and the parking fee was reasonable. It was a little bit of a walk to the main attractions along the Riverwalk but it was clean and safe walkway. The king room had a nice layout with lots of space. It looked fairly new.

    Stayed in February 2024

  • Reviewed: February 29, 2024

    9.0
    Nice hotel, beautiful city and awesome people!
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The only negative was had to pay to park our vehicle in the parking lot. Don’t understand this concept.

    Was directly on the riverwalk and a short but beautiful walk to all the shops and restaurants

    Stayed in February 2024

  • Reviewed: February 18, 2024

    9.0
    Just ok.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Under construction—we had no idea. Breakfast was less than good—it’s normally pretty good! No bar like we expected!

    Location

    Stayed in February 2024

  • Reviewed: January 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed and Roll-In Shower - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The room could have used another round of vacuuming. There was a lot of debris on the carpet. The single elevator made for longer than normal wait times

    The room was brand new and comfortable with a decent view of the parking lot and Tower of the Americas. The bathroom was a bit tight but had a great shower, especially for tall people like me. The hotel also provided great smelling body wash and shampoo/conditioner. The room had a very comfortable bed and large swivel TV.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room with Sofa Bed and Accessible Tub - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    The room was a great size and everything was very clean.

    Stayed in January 2024

  • Reviewed: December 25, 2023

    7.0
    Okay.
    • Leisure trip
    • Group
    • King Room with Sofa Bed
    • Stayed 3 nights

    In any of the websites that I viewed this hotel said that it is under renovation. The noise was not an issue, but the breakfast and dining area was affected by this. Had i known it was under renovation, I wouldn't have reserved it. I also didn't like that our room didn't have a microwave.

    We liked the breakfast, the shower and the room's layout.

    Stayed in December 2023

  • Reviewed: December 25, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    They don’t provide free parking not even for people staying with them. $20 per night is too much. I saw cheaper prices hotel so I booked it but parking is too much instead I would have booked another good hotel by including some more money. They gave me room that has no view. I could just see construction woods lying on the lobby roof outside of my window.

    Location was good. Walking distance from most of attraction places.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Small compacted bathroom. The room did not have a microwave. Construction was going on in the hotel. There were lots of kids and had to request to change my room location.

    Stayed in December 2023

  • Reviewed: December 5, 2023

    7.0
    Would stay again if in San Antonio
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 3 nights

    Small bathroom.

    Breakfast was good.

    Stayed in December 2023

Showing 1 - 25

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