502 W. Cesar E. Chavez, San Antonio, TX 78207, United States of America
#153 of 317 hotels in San Antonio
Guests' ChoiceBased on 1233 hotel reviews
7.8Cleanliness
8.2
Comfort
8.2
Location
8.3
Facilities
8.0
Staff
8.4
Value for money
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 20, 2024
Sharon
United States of Americano breakfast
shuttle service & starbucks
Stayed in May 2024
Reviewed: May 9, 2024
Shelley
CanadaI think this hotel is great! If you’re not wanting the crazy busyness of The River Walk this is a perfect place. They have a shuttle to take you to The River Walk too! And the drivers they have a wonderful!!!! Like having a mini tour with each ride. We really were happy that we chose this hotel. The complimentary cookies are a nice touch too! Loved having the restaurant there as well!
Stayed in May 2024
Reviewed: May 3, 2024
Janice
United States of AmericaWas advertised as being close to the River Walk?
Stayed in May 2024
Reviewed: April 22, 2024
Karen
United States of AmericaThere was no microwave in room
Staff was nice
Stayed in April 2024
Reviewed: March 18, 2024
Gonzalez
United States of AmericaWe didn't like the receptionists very much; we felt there wasn't much willingness to assist. They spoke very quickly and with annoyance, showing no willingness to offer further explanation for any questions we asked. There was a small incident with a delivery we ordered; three deliveries arrived with very short intervals, about 5 minutes apart. I decided to wait to pick up all three bags, but when I went down, I was told they didn't have them, that they had been taken away, and they didn't know which room they were for. So, I waited and waited, already annoyed. Eventually, another person came out from a back office with the three bags in hand. They didn't apologize, and it felt like they wanted to keep them. Fortunately, I waited until they resolved the issue.
We liked the room We liked the room and the hotel, although I feel it needed a bit more care and maintenance, but otherwise everything was fine. It was a very good stay.
Stayed in March 2024
Reviewed: February 5, 2024
Freddy
United States of AmericaShower didnt work,no water faucet was broken so we didnt shower that first night.
Stayed in December 2023
Reviewed: January 17, 2024
Angelia
United States of AmericaNo complementary breakfast
Location and that has a bar and restaurant
Stayed in November 2023
Reviewed: January 10, 2024
Sharon
United States of AmericaConstruction detours
Price and location
Stayed in November 2023
Reviewed: January 8, 2024
Orams
United States of AmericaI would say the snack shop was a little overpriced with their items, but that's what you're going to pay if you don't stop somewhere else and pick up the items that you need before you get there. Two small bottles of perrier water and a 12 ounce Dasani water ran me 15 dollars.
What I really enjoyed was that the location was within walking distance to the Market Square area. Secondly the hotel had a restaurant and bar with a Starbucks coffee shop which was very nice,and the staff were very helpful and friendly which made it wonderful throughout our stay.
Stayed in January 2024
Reviewed: January 2, 2024
Jorge
United States of AmericaRestroom doors need to be fixed
Stayed in January 2024
Reviewed: November 16, 2023
Pathira
United States of AmericaAnts all over in bathroom, restaurant staff-mostly MIA even though there were only 3 tables occupied.
Friendly Staff, when they show up.
Stayed in November 2023
Reviewed: November 13, 2023
Sharon
United States of AmericaLocation road construction
Staff
Stayed in November 2023
Reviewed: October 30, 2023
Tracy
United States of AmericaThe fee for parking every night was a bit much as I was there for five days . Wish there was a set rate for certain amount of days.
Was very clean and great staff . Good location
Stayed in October 2023
Reviewed: October 25, 2023
Michael
United States of AmericaNot being informed of the parking rate.
Stayed in October 2023
Reviewed: October 23, 2023
Denice
United States of AmericaWe found multiple bed bugs in our room.
It is centrally located.
Stayed in October 2023
Reviewed: October 22, 2023
Alyssa
United States of AmericaIt was slightly more outdated then it looked on the website, but overall it was good and safe
It was safe, clean, and the staff was honestly great. 10 minutes from the alamodome!
Stayed in October 2023
Reviewed: October 19, 2023
Richard
United States of AmericaVery convenient location since we had appointments at the hospital near by. Friendly staff and clean room.
Stayed in October 2023
Reviewed: August 13, 2023
Chris
United States of AmericaAll the construction around it.
Nice
Stayed in June 2023
Reviewed: August 10, 2023
Josh
United States of AmericaNo free breakfast
No breakfast had to pay extra
Stayed in August 2023
Reviewed: August 4, 2023
Castillo
United States of AmericaFront desk was friendly, my room was comfortable and I loved the bar space and her staff was very nice
Stayed in July 2023
Reviewed: August 1, 2023
Daisy
United States of AmericaThe tv did not have that many options
I like that there is a Starbucks right downstairs
Stayed in May 2023
Reviewed: July 30, 2023
Hilda
United States of AmericaNice good
Nice
Stayed in July 2023
Reviewed: July 25, 2023
Kelly
United States of AmericaI didn't feel welcomed as a guest when I was watched like a hawk by a Front Desk employee when trying to find a snack. She did come around to see what I was doing. There are only snacks in that area so what I was doing was looking for a snack.
Jose at the Front Desk was very pleasant and helpful. Breakfast at So Frio was always good and server Patty was always great. I do feel that I was somewhat watched like a thief when I was looking to buy a snack from the area by the Front Desk by one of the Front Desk employees who was a blonde heavyset woman.
Stayed in July 2023
Reviewed: July 24, 2023
Jose
United States of AmericaToilet seat was off center and moved - room 621. Shower may be leaking water onto the floor, or maybe someone was not properly closing the shower curtain.
Stayed in July 2023
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