Room had a weird smell and was not sound proof though it didn’t bother us

Location

Stayed in May 2024

Parking confusion, just needed more signs to indication general/hotel parking (other than garage) and where to pick up/drop off as it only said valet until you when in closer. But Casino wasn't player friendly, understandably it's gambling, but even to earn a point, way too much. Bedsheets could've been softer & cleaner, didn't clean out the coffee maker either. Needs more hooks.

The full venue as a whole was very beautiful from the stained glass & decor to the spacious rooms. Pool was really nice & relaxing.

Stayed in June 2024

The smell of smoke everywhere. It didn't matter where you went you can smell it. The cost of everything is insane. The room itself is costly but the food prices were off the chart. There really aren't many food choices because 3 of the restaurants you have to have reservations for, so you get basic options. 3 Sisters buffet was a JOKE, I have had better at a holiday inn.

Loved the location. Our room was lovely but the door was not secure unless we slammed it shut. It is a beautiful hotel.

Stayed in June 2024

The view was exceptional! The housekeeping staff was great! The bed was very comfortable and the in-room dining was fantastic. Food was very good.

Stayed in June 2024

We never saw house keeping the entire time. We had to put our trash in the hallway. No fresh towels…nothing.

Layout was great. I felt safe due to the security measures that were in place.

Stayed in June 2024

The reception representative were not helpful at all even if you ask questions they didn't care. They don't give you maps or anything to help get around. They never answer the phone you have to go all the way downstairs to the from desk if you need anything. I was there with my two boys under 10years old. When I asked for them to clean the room the next day they said they don't do that. They only clean after 3days of staying there. That hotel is too expensive especially if they don't clean everyday. VERY BAD CUSTOMER SERVICE.

The location. Close to everything.

Stayed in June 2024

bad WiFi, noisy room

frendly and professional staff, clean room, location and view are exceptional. Don't miss the breakfast buffet!

Stayed in June 2024

Nothing to complain.

A luxurious hotel with a big casino down stairs., plus several restaurants and bars. Spacious rooms with a comfortable bed. We had a room with a view and could see part of the falls. At night we saw the fire works. From the hotel it is a small walk to the Niagara falls.

Stayed in May 2024

N/A

Everything 😍 Awesome place and staff 😎

Stayed in May 2024

Went for a evening meal at The Three Sisters, although we didn't have to wait long to be seated as the restaurant was virtually empty, no-one came to serve us, so after a while we left!

Excellent location for Niagara Falls, and our room had a lovely view of the Falls. Room was very clean and spacious. Comfortable bed too! Would highly recommend.

Stayed in June 2024

They need a microwave in the rooms. Dining options at the hotel are a bit too expensive for a family. There's not a lot to do if you're too young to gamble

The newest and most modern hotel kids had fun in the pool

Stayed in June 2024

Heights lol

It was our 5th year anniversary and it was an amazing room ,hotel and just all around amazing time

Stayed in June 2024

lack of good on-site average restaurants, we seemed to have settled on one for all our meals. morning coffee seemed like a chore to obtain, the best thing to do is walk across the parking lot to the dunkin donuts in the gas station. the pool did not look like fun, we did not use it, but the workout room was very nice. the room we were in, "non-smoking" had a slight smell that someone may have broke the rule.

this hotel suited our needs perfectly for the trip we set out on.

Stayed in June 2024

Cleaning staff did not come to change towels or change trash cans you had to ask for them to come.

The restaurants Especially the Bear claw cafe and the breakfast buffet at the three sisters cafe was great lots of options for a toddler to eat from. My toddler loved the pool. A lot of the reviews stated that the casino smelled like cigars it did not and no you cant smell it from the room.

Stayed in May 2024

I didn’t like the pool hours for adults. I prefere it was a longer windiw instead of just 2hour a day for adults.

Stayed in June 2024

Non-smoking room still has smoking smell. Front desk staffs need to have more training to make people feel more welcome.

Location is good and room is comfortable

Stayed in June 2024

The room was not smoke-free and has strong smell of cigarette and other smoking, even though the room was clean.

The hotel has strong attractions of casino and resort. You may enjoy exciting various casino games at a huge clean safe game room, which is not my enjoyment, though. The hotel has wide free parking lot, which I used. The staff is generally friendly and supportive. The neighborhood is safe and this hotel is a walking or driving distance to the Niagara Falls and downtown. It has a beautiful view from my room. I think this is quite a convenient hotel.

Stayed in June 2024

Initially we booked 2 smoking rooms as our friends wanted that , and we thought it is going to be ok if we don t smoke in ours. But after 1 night we realised the smell is unbearable and we asked reception to change our room into a non smoking one. Luckily they had one available and were nice enough not to charge us extra for the change. This non smoking room was near the elevators and initially we were worried it will be noisy but it was very good. In perfect silence you could barely hear the elevators, so we had no issue with that. Of you are not planning to smoke in the room do not take the smoking ones, as the smell is horrible. Not hotel fault, I assume this is how a room smells after several people have been smoking in it. Also since it has 26 floors the windows cannot be open, so the AC is the only ventilation system. To exit hotel in the back so you can go to Niagara, you will have to pass through the casino. There is no other way inside. You ll always have your ID checked which is a bit annoying and slow if you are in a hurry. After reading reviews we did not even try the breakfast buffet for 17$. We passed the casino and went to bear claw caffe which was really good value for money. Furniture is a bit old and worn out, but we didn’t care as we stayed 2 nights.

Large rooms, comfy beds and pillows, blackout curtains, Nice staff, amazing location, you don’t need a car.

Stayed in June 2024

I was surprised that the room was not tidied up on the second day.

everything was very

Stayed in May 2024

A Casino, bar and restaurants, All in one place.The restaurants were very economical and the price of room was excellent.Security was excellent and the room was so spacious and clean.

Stayed in June 2024

Everything

Stayed in June 2024

Bed was super comfortable, however, it was a handicap room. I personally had a horrible time climbing the height of the bed with my injury disability..

We used early check in. Room was ready as requested! From valet, bellhop, to room... Perfect! Everyone was smiles and sincere in seeing to our needs!!! Loved the design and use abilities of the bathroom.

Stayed in June 2024

The water park that I seen on the website is not available

I loved that it was in walking distance to the state park

Stayed in May 2024

You can smell cigarette smoke in the lobby/check-in counter.

Convenient location to the Niagara Falls

Stayed in May 2024