300 Third Street, Niagara Falls, NY 14303, United States of America
#17 of 44 hotels in Niagara Falls
Guests' ChoiceBased on 660 hotel reviews
7.5Cleanliness
8.0
Comfort
8.0
Location
8.7
Facilities
7.7
Staff
8.4
Value for money
7.2
Free Wifi
5.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 2, 2024
Taylor
United States of America4:00 check in
Right across from casino and close to falls/ food
Stayed in June 2024
Reviewed: May 26, 2024
Amy
United States of AmericaShower was awful- no water pressure and temperature did not regulate
Stayed in May 2024
Reviewed: May 20, 2024
Shahid
Saudi ArabiaThough WiFi was there and connected, but it was not proper connectivity and was not secure.
Cleanliness and location
Stayed in May 2024
Reviewed: April 1, 2024
Suzanne
CanadaThat there were no options to eat anywhere after 9 pm on a Thursday evening. We didn’t get in until then and ended up having to order door dash for an exuberant amount of money.
Ease of check in and proximity to the casino
Stayed in March 2024
Reviewed: March 30, 2024
Brittany
United States of AmericaThe parking was a little sketchy
The aquarium and the pool area
Stayed in March 2024
Reviewed: March 27, 2024
Jennalis
United States of AmericaPool!
Stayed in March 2024
Reviewed: February 12, 2024
Angela
United States of AmericaI didn't like that the 6th floor suites aren't accessible from the stairwell. It would be nice to have a scan machine for the stairwell for people who want to take the stairs. Especially because the elevators take a long time during busy events with a lot of people
Property was close to my daughters cheer event venue
Stayed in February 2024
Reviewed: January 6, 2024
Dustin
United States of AmericaN/A
Very nice location and all around great experience!
Stayed in January 2024
Reviewed: January 3, 2024
Joel
United States of AmericaOne hot tub didn't work and the other not very warm. Kids at adult swim time
Location was great. Staff very helpful. Very clean.
Stayed in January 2024
Reviewed: January 2, 2024
Lynne
United States of AmericaSurprising that the only restaurant open, closed at 7.
Good news, we were upgraded to a King suite. The room was very comfortable as was the bed. Unfortunately, we only stayed one night.
Stayed in January 2024
Reviewed: December 30, 2023
Jessica
United States of AmericaThere are no signs letting you know that the doors to the parking lot are closed after a certain time of night. Security did not tell us, nor did any other employee when they saw my husband and I walking to the doors so we could get something from our car. Instead we had to walk around the long way from the front. Also, we live about 20 minutes away, still in niagara falls, ny and we still had to pay all of the tourist fees, etc. Wished we would have gotten a locals "discount" or something. And the mandatory $20 parking fee was ridiculous.
Never had a comfortable sleep in any hotel until that stay.
Stayed in December 2023
Reviewed: December 14, 2023
Rebecca
United Kingdomroom 332 near the lift so noisy
location
Stayed in December 2023
Reviewed: December 5, 2023
Marsha
United States of AmericaNo breakfast anymore
Very nice and clean and comfortable
Stayed in December 2023
Reviewed: November 26, 2023
Jan
United States of AmericaShower
Shower had issues Temperature would get cold when showering
Stayed in November 2023
Reviewed: November 21, 2023
Carol
United States of AmericaWhen I booked the room, the price was $113 per night but when I checked out I was charged $116 and didn't notice until the next day. It was through Priceline but during the time of the National Grange Convention. $6 extra plus taxes was not the price that I booked at. Also, my companion and I went to swim in the pool but every time there were a lot of young children in there as well as the hot tub, so we weren't able to use and enjoy that facility and it was late at night. Very disappointing as an adult.
Good breakfast on the 6th floor and nice to have the lounge. Great location with being walking distance to the Falls, Casino and eateries and our convention center where everything took place. Friendly helpful staff. Comfortable room and nice hot shower. Parking compensated was nice.
Stayed in November 2023
Reviewed: November 21, 2023
Andrea
United States of AmericaWonderful customer service
Great location, price
Stayed in August 2023
Reviewed: November 9, 2023
Daphne
CanadaSome of the restaurants were closed, and one elevator was not working. Some events were going on in the hotel, and we were woken up a couple of times during the night. The room decor looked a little tired.
The staff were very friendly and helpful. We loved the location of our room. Loved the location of the hotel. We would stay again.
Stayed in November 2023
Reviewed: November 9, 2023
Roy
United States of Americarowdy group there at the same time
location
Stayed in November 2023
Reviewed: November 8, 2023
Pham
United States of AmericaThis hotel is a shame to the Sheraton brand. The entire facility (including the lobby floors) is too old and needing upgrades badly. The entire (almost) carpet on the 3rd floor (where we stayed) were damaged due to waters and still in the process of drying out by a dozen of loud commercial fans. These fans were constantly running and generating loud noises all days and nights during my entire stay. The vanities and furnishings in my room were old and looked uncleaned. The bathroom shower was ugly and had heavy stains. Sheraton should never have put their customers stay in this big mess. It is a shame to the Sheraton brand.
Location.
Stayed in November 2023
Reviewed: October 30, 2023
Judith
United States of Americapart of the halloween party....waited 1/2 hour for late arrivals, ugh.
safe not working, light blocking blinds had light at bottom but okay.
Stayed in October 2023
Reviewed: October 24, 2023
Donna
United States of AmericaThe pillows were not comfortable.
It fulfilled our needs and was spacious enough that we didn't feel crowded. Great location. Starbucks and Rainforest Cafe in the building was really convenient.
Stayed in October 2023
Reviewed: October 17, 2023
Aura
SingaporeCarpets were old and not clean
Location
Stayed in October 2023
Reviewed: October 3, 2023
Maria
Turks & Caicos IslandsNothing to say coz our stayed was great.
Location was great and breakfast as well.
Stayed in September 2023
Reviewed: September 21, 2023
Stephen
United KingdomHaving to pay for your breakfast
Location was ok near to the falls Had a swimming pool on site Coffee machine in room
Stayed in September 2023
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