301 East North Water Street, Streeterville, Chicago, IL 60611, United States of America
#122 of 182 hotels in Chicago
Guests' ChoiceBased on 960 hotel reviews
7.9Cleanliness
8.4
Comfort
8.5
Location
9.3
Facilities
8.1
Staff
8.4
Value for money
7.4
Free Wifi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 28, 2024
Rena
United States of AmericaWe traveled with our little dog for the first time and our stay was very pleasant and comfortable including for our pet. The staff was prompt and took great care of us. We enjoyed our stay, our first time to visit Chicago. Thank You so much!
The staff was very friendly, courteous and professional. Our room didn't have a little refrigerator, that was the only issue, we've never had a room before that didn't have a small fridge for drinks, left overs and such.
Stayed in May 2024
Reviewed: May 28, 2024
Brooks
United States of AmericaRestaurant prices
On the river
Stayed in May 2024
Reviewed: May 28, 2024
Kirk
United States of AmericaNo usb plugs in room.
Great location. Beautiful views of the river from our room. Staff was great. Very nice workout area and pool was adequate.
Stayed in May 2024
Reviewed: May 28, 2024
Joe
United States of AmericaOverall nice hotel but you can tell it aged already and needs remodeling. Main reception area is pretty dark and that mood follows you through the entire hotel.
Hotel location was excellent as well as the room we got. It was a corner room with a view of the river and the lake.
Stayed in May 2024
Reviewed: May 12, 2024
Shirin
Singapore1.,Overbooked and had to wait for additional rooms to be unlocked- receptionist Britney put in the effort to get it done asap ( I had earlier informed them about our late arrival) 2. A destination fee for F&B that could not be used as we arrived late due to flight delay and had to check out next morning 3. Was offered water but not prompted on amenities eg bed room slippers, etc
Excellent comfort and convenience
Stayed in May 2024
Reviewed: April 29, 2024
Ata
United States of AmericaDifficult parking. Destination charge is a forced tax.
Location, cleanliness, proximity to river walk and room.
Stayed in April 2024
Reviewed: April 29, 2024
Mee
United States of AmericaThe parking
The view
Stayed in April 2024
Reviewed: April 18, 2024
Karim
United States of AmericaN/A
Amazing location & clean rooms
Stayed in April 2024
Reviewed: April 18, 2024
Safnas
United States of AmericaFacilities can be improved for the price
Location. Cleanliness
Stayed in April 2024
Reviewed: April 2, 2024
Glenda
Puerto RicoThe cost of the parking was $68 daily.
Stayed in April 2024
Reviewed: April 1, 2024
Andreu
United KingdomNothing to flag
A brilliant spot, bang in the centre of Chicago with plenty of amenities. The room was very cozy, had an amazing view of the River (which hit the spot when tainted green for St Patrick's Day) and had everything one would need. We thoroughly enjoyed our stay!
Stayed in March 2024
Reviewed: March 30, 2024
Jennifer
United States of AmericaLoved the location and view from our room.
Stayed in March 2024
Reviewed: March 18, 2024
Rebbecca
United States of AmericaIt had a "Riverview," but on higher floors, it is hard to see the river. Hotel does charge a resort fee, but that fee includes a daily $25 food & beverage credit (plus other benefits). We used the credit on room service for dessert.
It is in a wonderful location, close to shopping, attractions, and restaurants. The room was clean and comfortable, and the staff was very friendly.
Stayed in March 2024
Reviewed: March 15, 2024
Gaytan
United States of AmericaIt doesn't have a refrigerator on the room u need to ask for one
Location
Stayed in March 2024
Reviewed: February 22, 2024
Danielle
United States of AmericaThe pretended we had a “free upgrade” when it appeared to be the same room, perhaps smaller, than the pictures of the one I booked!
Location
Stayed in February 2024
Reviewed: February 19, 2024
Kambasha
United States of AmericaAll the fees and parking is outrageous
Location is excellent
Stayed in February 2024
Reviewed: February 3, 2024
Wendy
United KingdomStaff couldn’t be more helpful. Location was great and the facilities were good.
Stayed in January 2024
Reviewed: January 28, 2024
Thomas
United States of AmericaWe left on Easter morning so we were not able to have a light breakfast, they only serviced a buffet style $42 Easter buffet The only alternative was Starbucks microwave breakfast sandwich, UGH
Staff was very nice rooms were clean
Stayed in January 2024
Reviewed: January 10, 2024
Sierrah
United States of AmericaThey did not Valet the car.
Stayed in January 2024
Reviewed: January 3, 2024
Monica
United States of AmericaSince I checked in we had a problem with the room number, the manager was supposed to call me they never did, when we arrived to the room we found a dirty sock belong to the people who stayed in the room before us, we requested every day housekeeping and let them know make sure you vacuum and change the shits every day they only did one day the housekeeping, the way we requested the rest of the stay we had problems with the housekeeping and the managers never tried to contact us even by phone or email even one day I had to do the beds my self because even after we talked with the front desk people,.the person was nice and helpful, he say he would ask them to go and make the beds for us when we leave the room about for 5.hours and nobody made the beds,so I just went to front desk and explained everything and told them just give the shits and I'll do it myself he told me we should send the pictures of the issue and explain them the problem to this email and they will contact you and give you a recompense for the inconvenience, and I did but never receive an answer so disappointed with the way the they treat us in front a situation.like that.
The location and the hotel in general
Stayed in January 2024
Reviewed: December 22, 2023
Salguero
United States of AmericaThe beds were super small. The room was booked for four people and we didn’t fit in the 2 beds
We loved the location
Stayed in November 2023
Reviewed: December 19, 2023
Alvaro
SpainThe mandatory "destination fee"
Location is the best. Bed and hotel facilities areamazing
Stayed in December 2023
Reviewed: December 11, 2023
Sharon
United States of AmericaCheck-in line was slow due to not enough check-in staff
Stayed in December 2023
Reviewed: December 1, 2023
Francesco
United States of AmericaDestination fee is very annoying: when you see the price in booking you see it without taxes and destination fee, then you see that you have a $25 mandatory destination fee per day. When you book it you get a message saying that the destination fee includes pool, gym etc and a $20 food and drink credit….so you go at the bar where you obviously spend more than $20. I strongly believe that if the destination fee is mandatory….it should be just part of daily price instead of seen this little surprise at the check out.
Location is perfect, the view of s fantastic. A lot of space
Stayed in November 2023
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