5700 28th Street Southeast, Grand Rapids, 49546, United States of America
#41 of 61 hotels in Grand Rapids
Guests' ChoiceBased on 292 hotel reviews
6.9Cleanliness
7.6
Comfort
7.7
Location
8.1
Facilities
7.3
Staff
8.0
Value for money
7.4
Free Wifi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Elizabeth
CanadaRepulsive choice of fashion accessories and body decorations of more than one person in staff
was good
Stayed in April 2024
Reviewed: March 31, 2024
Tikia
United States of AmericaHousekeeping didn't do a very good job w the upkeep of my room
Comfortably
Stayed in March 2024
Reviewed: January 29, 2024
Mondry
United States of AmericaThe toilet wouldn’t stop running sometimes and our key cards stopped working so we needed to get them reactivated
The architecture, hot tub, and gym
Stayed in January 2024
Reviewed: October 15, 2023
Robin
United States of AmericaUnfortunately, when we got to our room, there was only 1 water, and it was 1/2 drunk.
Stayed in September 2023
Reviewed: September 5, 2023
See
United States of AmericaIt was suppose to include a breakfast bar in the morning which they didn’t have because of occupancy but we were not informed
It was clean and the price was great
Stayed in September 2023
Reviewed: August 28, 2023
Sarah
United States of AmericaRestaurant was closed, the bar was way too bright and no vending machine.. options for food was very limited.
Pool, bed and spacious rooms
Stayed in August 2023
Reviewed: July 5, 2023
Peter
United States of AmericaI was charged more than my original reservation.
Nice room.
Stayed in June 2023
Reviewed: June 22, 2023
John
United States of AmericaLack of appropriate Signage by road resulted in a 20 minute search for the hotel Hot water comes out as as a trickle. Buffet breakfast not satisfactory. Scrambled egges were drey. No toast or english muffins. Potatoes soggy.
Stayed in June 2023
Reviewed: June 17, 2023
Jamie
United Kingdombreakfast not included expensive
Stayed in June 2023
Reviewed: May 4, 2023
Mchugh
United States of AmericaThey did great
the location was good. They supplied a shuttle to the airport. I have Mobily issues and they were able to give me a ground floor room. I was dropped off at the hotel very early. Transport issues and got there several hours early and they were able to put me in a room earlier then check out.
Stayed in February 2023
Reviewed: May 1, 2023
Daniel
United States of Americafirst room had flooding issues, room service is slow and terrible, hot tub shut down for “maintenance”, poor communication between staff/shifts: multiple trips to front desk about same issue.
clean, updated.. good location, friendly staff
Stayed in April 2023
Reviewed: April 25, 2023
Salesky
United States of AmericaBathroom floor had a used contact lens on the floor. If housekeeping had cleaned the floor well, would this lens have still been there. However, it could have been the result of someone being careless of emptying the waste basket after the cleaning the floor.
Recently nicely remodeled.
Stayed in April 2023
Reviewed: February 20, 2023
Cathy
United States of Americapillows are not comfortable.
Beautiful interior design
Stayed in February 2023
Reviewed: February 20, 2023
Kauppila
United States of Americathe beds were concrete and the pillows sucked! slept horribly, both me and my daughter.
clean
Stayed in February 2023
Reviewed: February 20, 2023
Tonette
United States of AmericaA lot of walking from one end to the next to get where I needed to go in the hotel
clean, close to entertainment, quiet
Stayed in February 2023
Reviewed: February 19, 2023
Balkema
United States of AmericaThe lamp in the room was broken and there was garbage on the balcony. Also no bathtub
Good location, nice pool, clean room
Stayed in February 2023
Reviewed: February 5, 2023
Jamie
United Kingdomno restaurant / bar no breakfast
Stayed in February 2023
Reviewed: November 23, 2021
Wallace
United States of AmericaThe girl at the front desk was not very inviting when we first got there there was a strange smell throughout the hallways
The fact there was a restaurant in the hotel the room was clean and modern and the balcony was a total plus for us
Stayed in November 2021
Reviewed: November 4, 2021
Halicek
United States of AmericaI really don’t have any complaints for the price it was absolutely fair. I went when they were extremely low staffed so you can tell some of the more deep cleaning needs to get done but they are doing a good job keeping up with it.
Having a balcony and are room was like a mini apartment loved all the extra space having two rooms with a door a kitchen and bar area and a full bath on both sides and fold out couch’s perfect for a family with a bunch of little ones. Of course the couches are older and not the most comfortable but my 8 year old never complained about it. Of course the place is out of date, But for being out of date you can tell that they’re trying to slowly make modifications.
Stayed in August 2021
Reviewed: October 10, 2021
Sydney
United States of AmericaRoom wasn’t clean and smelled like weed. Old floss and empty pop bottles on the floor.
Staff was kind and helpful.
Stayed in October 2021
Reviewed: September 27, 2021
Andrea
United States of AmericaThe curtains in the room had stains splattered, looked like food or vomit. No microwave even though it was listed on amenities. Shower faucet didn't plug when in shower was on, and bath held water entire shower. Bathtub drained while drying to have a bubble bath. Bathroom is way too small. No place to hang wet towels. Pillows too soft. Lots of areas in building where there is physical damage. Room was dusty on walls.
Balcony was nice, but small. Location close to things to do and places to eat. Lots of Ice and vending locations. Most staff was pleasant. Easy check in and out. I couldn't hear neighboring rooms. Vaulted ceiling makes room feel bigger. Comfy bed.
Stayed in September 2021
Reviewed: September 21, 2021
Christina
United States of AmericaThere is no complimentary breakfast.
Loved the indoor/outdoor pool.
Stayed in August 2021
Reviewed: September 20, 2021
Trevor
United States of AmericaIt wasn't that clean at all and plus there was multiple hairs on each of my towels
I liked the indoor outdoor pool how it was connected
Stayed in August 2021
Reviewed: September 18, 2021
Britni
United States of AmericaLittle outdated
The pool
Stayed in August 2021
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