The food is absolutely disgusting at the pool restaurant and coffee bar. Coffee good but croissants cardboard. Food was lacking ingredients, thrown together. Seared Ahi was a frozen piece of Ahi microwaved. Not seared and rubber. Obvious that the workers couldn’t care less. $75.00 in the trash!

Location, staff, comfortable bed and pillows, pineapple water stations, coffee bar, beach, pool

Stayed in May 2024

Beautiful location and property

Stayed in January 2024

I was charged a different rate at check out. I had paid everything over the phone only to come to find out that I was given the incorrect total. I was not prepared to pay the difference. This was a big inconvenience, since I had called prior to my trip to pay all of the balance.

The accessibility to everything.

Stayed in December 2023

Mattress too soft. Requested a new one, never replaced

all of the above

Stayed in November 2023

The wind!!

Walking path next to the beach is awesome. Restaurants were open late and the food was great! Staff was friendly, helpful and informative. Parking is easy!

Stayed in November 2023

The $40 extra fee every day. That was a surprise to us.

We had room 1212 and absolutely loved it! Was so clean and we loved the view. The bathtub was the best hotel bathtub EVER!!! I could truly relax and read a book while enjoyed the tub. Breakfast was wonderful at Lava's. All the servers were kind and extremely gracious.

Stayed in October 2023

Overlooking a stunning black rock beach, large comfortable rooms, wonderful location. Spacious pool with lounges just steps from a sandy swimming beach. Free self-parking and an excellent luau on site (separate cost). A really wonderful place to stay in Kauai.

Stayed in June 2023

my mobile device had a really difficult time connecting to Wi-Fi on the property.

our ocean facing room, great staff, convenient Poipu Beach location and parking.

Stayed in May 2023

the hot tub was not working.

the location was excellent!

Stayed in April 2023

the hot tub was closed during our stay

staff was so kind

Stayed in April 2023

there were a lot of little things you would not expect for a hotel that charges $500+ for a room

on the water

Stayed in March 2023

This location is prime. Staff is great, and facility is excellent. Will gladly return &/or recommend.

Stayed in March 2023

Your booking did not provide a dollar value for fees and taxes, just a list of percentages of additional fees and taxes. This is manipulative and extremely poor customer service regarding truth in booking a reservation. The other two resorts we stayed at in Kauai listed the percentages and dollar value for these fees. No excuse for you not doing the same other than to try to hide the actual dollar value of fees and taxes from the otherwise very hefty overprice you charge . Not impressed with the booking process and the overly high prices for your rooms.

Stayed in February 2023

They suspended room service, so we had to pick up food despite offering large tip. Hotel feels Understaffed. Two of the service staff were very unfriendly, bordering on rude. A waitress in Lava was rude and a retail clerk in the pickup take away breakfast restaurant was rude. Also, tipping expectations are really out of hand. Why tip a person behind a counter who hands me food and drink? Also, the fine dining on site had limited days/hours and was not open when we wanted to go. Also, day one we witnessed a wedding ceremony directly in front of our unit, felt like we were guests of the wedding..

Great view of ocean and sunsets from room. Large room with full amenities including a large balcony on edge of property away from noisy pools and screaming children. Nice beachfront and acceptable pool. Parking was free which we appreciated as we rented a car for our entire stay. This allowed us to visit Waimea Canyon which we highly recommend.

Stayed in February 2023

Self-parking was a bit inconvenient. Housekeeping service was late in the day.

Location and ocean front room were fantastic.

Stayed in February 2023

This was a very great place to stay the staff was extremely helpful and great 😊 👍

Stayed in January 2023

corporate food

location

Stayed in January 2023

Great room with a fantastic view of the sunsets and ocean. Really made our trip! l Loved the cleanliness of the entire resort. Would love to shout out the following team members who went above and beyond with service levels and kindness: Sheryl, Lonnie and Betty at checkin and also Jenny in RumFire and Jez from Lava. All so lovely!

Stayed in December 2022

The fine dining restaurant Rumfire only open Thursday-Sunday. Perhaps staffing shortages? Wish it had more than one hot tub.

The staff were warm, friendly and accommodating. There were classes for all kinds of things every day. I did yoga. The pool was fabulous and you could rent snorkel gear. The location is on a very good swimming beach. ( not snorkel though).

Stayed in November 2022

great view

Stayed in November 2022

Hotel was excellent. Only down side wish balcony doors had screens so could leave open at night to listen to ocean without worry of insects being able to get in. A very minor point however as otherwise all excellent.

Nice room, great view. Check-in staff very friendly and helpful. Room cleaning and evening turndown of bed great and beautiful greeting message on bed on arrival.

Stayed in November 2022

location

Stayed in November 2022

We LOVED our stay at The Sheraton ... Beautiful beach with perfect sized waves! Our room had a fantastic deck overlooking the pool and beach. Coffee was tasty too!

Stayed in November 2022

Location right on the beach was awesome

Stayed in August 2022