250 North Main Street, Memphis, TN 38103, United States of America
#97 of 187 hotels in Memphis
Guests' ChoiceBased on 1104 hotel reviews
7.4Cleanliness
8.1
Comfort
8.0
Location
8.2
Facilities
7.8
Staff
8.3
Value for money
7.1
Free WiFi
7.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 3, 2024
Alana
United States of AmericaIt cost a lot to park.
I like how secluded it was.
Stayed in April 2024
Reviewed: April 28, 2024
Terri
United States of AmericaPaying for parking was a bit of a drag.
Great location at a reasonable price.
Stayed in April 2024
Reviewed: April 25, 2024
Cj
United States of AmericaThe valet parking filled up pretty fast and you have to park across the street
I like the value and I like that it was near where I needed to be
Stayed in April 2024
Reviewed: April 4, 2024
Roberto
United States of AmericaFacilities and staff
Stayed in March 2024
Reviewed: March 30, 2024
Simona
United States of AmericaNo breakfast and I hate that I had to pay to park as nice as the hotel was I won't stay there again for that reason and my bed spread had make up stains on them not good
It was in a safe area the lobby was beautiful the staff was very friendly the bell guy was also
Stayed in March 2024
Reviewed: February 26, 2024
Sloat
United States of AmericaFood in restaurant was very pricey
Close to Renasant center
Stayed in February 2024
Reviewed: February 22, 2024
Jasmine
United States of AmericaIt didn't a indoor which wax my reasoning for choosing this one
It very clean good service with stuff
Stayed in February 2024
Reviewed: February 20, 2024
Helen
CanadaThe overall decor of the hotel does not live up to what is expected at a Sheraton or Marriott hotel. The room was noisy, as if there was a mechanical unit directly above it.
The room was clean but not exceptional. Dinner was good and the waiter was exceptionally friendly. Breakfast buffet was okay. The valet parking was done well.
Stayed in February 2024
Reviewed: February 7, 2024
Anita
United States of AmericaNo toilet paper available in the bathroom. The some of the safety stripes in the tub were missing, which made the tub slippery. No coffee
The beds appeared to be clean. The beds were comfortable. Convenient to my conference location.
Stayed in February 2024
Reviewed: November 24, 2023
Sam
AustraliaParking was minimal and outside. Couldn't check in till quite late and baggage room left unlocked and unattended.
Location to downtown and Bass and Pro excellent
Stayed in October 2023
Reviewed: November 1, 2023
Julie
United KingdomValet parking was full. Not a lot of spaces available to meet the demands of the hotel guests.
Location was great. Easy to access Downtown. The breakfast buffet was amazing. Lot's to choose from. Beautiful room with a very comfortable bed.
Stayed in October 2023
Reviewed: October 30, 2023
Vicki
United States of AmericaI had requested extra pillows for an upright sleeper with a medical condition when I made the reservation and was notified I had to request on check-in, which i did. We waited an hour in our room and no one came. I called and requested again. We waited another hour and no one came. Finally we left and returned 6 hours later and still no pillows. I had to sleep sitting up in the hard chair/ottoman on one of my two nights!! I called again the next morning and again the pillows never came! Finally I waylaid a housekeeper in the hall and she gave me some from the room she was preparing. Pretty sad service when 4 requests gets you nothing by the afternoon of the 2nd day. Also we had planned to use the car on day 2 to drive around and see the sights but could not move it because the valet parking was totally full by 11 am and if we moved our car we would have to walk to a local parking garage. For $29 a day you should have lots more room!
Check in was easy and there is a park just across to walk our little dog. The trolley stops just outside so if you don't want to walk to Beale you can still be there in 10 minutes. The bed and linens were comfy (when I got to use it, see below)
Stayed in October 2023
Reviewed: October 30, 2023
Haiden
United States of AmericaThe hallway leading to my room had a smell of cigarettes, the bathtub in my room was peeling, and there was unsatisfying smell on my the sheets of my daughters bed, and on the floor near her bed. When I called room service to request another set of pillows and sheets I got no answer.
The restaurant inside of the Sheraton was nice. The food and drink was pretty good
Stayed in October 2023
Reviewed: October 30, 2023
Chris
United States of AmericaParking and price to park. $30 per day. The garage is shared with a convention center. It is difficult to get to your vehicle. I self.parked but valets weren't helpful with any info on parking. I.also purchased breakfast in my rate. However, we didn't get to have breakfast. The wait was over 40 min. Kitchen was backed up, And even though I showed them the confirmation and breakfast included, my room # never showed up on the list. I even told a manager at check in. The excuse was that they usually don't get the info from 3rd party booking. So I paid for something I never got. There were signs for a pool but no pool. Also the club on 19th floor was closed.
Location, room size, bed, view
Stayed in October 2023
Reviewed: October 29, 2023
Damean
United States of AmericaThe valet workers very rude and Drive people cars with no care.
Location
Stayed in October 2023
Reviewed: October 28, 2023
Miller
United States of AmericaUnderstanding of available parking for guests.
We had a corner room that was really nice and intimate. Loved the location of our room. We were confused about parking and ended up using valet parking which wasn't bad just unexpected.
Stayed in October 2023
Reviewed: October 26, 2023
Mccall
United States of AmericaYour valet staff were scammers! As I pulled up to the front, I was greeted with "I'll park your car." When asked if the services were included in the stay, I was told "no, but if you give me $40, I'll put a sticker in your window and you can come and go as you like without paying the $30/night."
Stayed in October 2023
Reviewed: October 24, 2023
Barbara
United KingdomIt was Sheraton
Stayed in October 2023
Reviewed: October 24, 2023
Tyrone
United States of AmericaParking was Absolutely Horrible!!
Parking was Absolutely Horrible!!!
Stayed in October 2023
Reviewed: October 23, 2023
Booker
United States of AmericaSmoking coming from multiple rooms
Cleanliness
Stayed in October 2023
Reviewed: October 12, 2023
Gerald
United States of AmericaThe staff/management. First, the agent lied about charges that were gonna be incidentals, and it wounded up being payment for my whole stay. (600.00) Then, when the attention was brought to management, she never got back to me. Asked if I needed to go somewhere because she needed time to handle the issue, and I could get back with her because she wasn't going anywhere. Upon my arrival back, she was not there, and the front desk agents couldn't find her. I told them no problem because it was late, so I left my number for her to get back with me. Day passed with no call, and night had fallen, and it wasn't until coming back from an event that I saw her, and she spoke, then kept going!? Stunned that she did this after our encounter, I simply asked, "Did you figure out what happened? She then proceeded to assist me with my issue. All that to say, she could've simply told me that she wasn't able to help and explain why she couldn't!? Instead, she ignored me TWICE and made me feel like my issue didn't matter AT ALL!!? Sad because the room was nice and most of the staff was extremely pleasant. If not for the encounters with this particular front desk agent and manager, it would've been a 10 stay!! I'm glad I had a few hundred in pocket money because my trip and Memphis experience would've been truly hindered....
I like the cleanliness and the refreshing of the rooms daily. The location was great for a walker like myself. Walked to many good eateries that were only 5-10 minutes away, and great museums which were only 20 minutes away as well. Didn't even have a problem walking 20 plus minutes to the great Butterrific Bakery!
Stayed in October 2023
Reviewed: October 9, 2023
Laura
United States of AmericaOnly negative was shower was lacking pressure and shower head wasn’t working properly.
Location was perfect, everything was clean and comfortable
Stayed in October 2023
Reviewed: October 5, 2023
Shenetta
United States of AmericaOverall, my room was great with a very comfortable bed. I liked the walk-in shower, and toiletries. However, the bathroom made it evident that the hotel may kind of be an older build. But, I didn’t mind it because it was still clean and nice.
The staff was friendly and awesome, clean facilities, and located downtown. I felt comfortable and enjoyed my stay.
Stayed in October 2023
Reviewed: October 1, 2023
Julie
United States of AmericaValet was busy. Wait to get car when needed. Not greeted upon return.
Check-in was fast and efficient. All staff were friendly and helpful.
Stayed in September 2023
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