777 Waterside Drive, Norfolk, VA 23510, United States of America
#16 of 42 hotels in Norfolk
Guests' ChoiceBased on 453 hotel reviews
7.4Cleanliness
8.0
Comfort
8.0
Location
8.9
Facilities
7.7
Staff
8.0
Value for money
7.1
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 28, 2024
Shelvanice
United States of AmericaWhen we asked housekeepers to change the bedding she did not and had an unpleasant attitude. I didn’t like that I had to do ay for parking.
The location was fine
Stayed in April 2024
Reviewed: April 17, 2024
Robert
United States of AmericaThe room could have been cleaned a little bit more
The location was nice,to the venue that we attended
Stayed in April 2024
Reviewed: April 1, 2024
Paul
United States of AmericaThat I need my car at 5:30pm. I told the attendants 90 minutes in advance and I was still late for my reservation! 🤬. The men on duty both blamed each other and while one walked away and the other kept calling me chief!
Chris in parking was great. When I spoke he listened and treated me with respect. He was a hustler and to me an asset to what and who you want representing your business!
Stayed in March 2024
Reviewed: February 13, 2024
Christine
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: February 4, 2024
Sharon
United States of AmericaDinner service & foid
Liked the 10th floor amenity Like room
Stayed in January 2024
Reviewed: January 3, 2024
Michael
United States of AmericaThe additional parking you had to pay for
Did not eat there
Stayed in January 2024
Reviewed: November 14, 2023
Jennipher
United States of AmericaThe air in the room was hard to regulate so it got a little hot but typically we wouldn't just stay in our room but this trip was for my sons surgery so we were stuck in the room all day.
The location was perfect and within walking distance to historical sites and nice restaurants and bars
Stayed in November 2023
Reviewed: October 31, 2023
Valerie
United States of AmericaHad to move room 3 times booked harbor view was given street view
Proximity to cruise ship, allowed long term parking in garage
Stayed in October 2023
Reviewed: October 10, 2023
Christopher
United States of AmericaNo microwave in the rooms. Thts a biggie bc I was on the 9th floor.
Stayed in October 2023
Reviewed: October 10, 2023
Diianni
United States of AmericaHorrible. Booking.com experience was the worst I have ever had in any travel experience of my life. Having been to over 17 countries, I can assure you I will NEVER use this company again and I HIGHLY recommend you use a different company when booking your travels!
Property was great! But NEVER use Booking.com to book anything!
Stayed in September 2023
Reviewed: October 2, 2023
Theresa
United States of AmericaBreakfast was not included
good location
Stayed in September 2023
Reviewed: October 2, 2023
Carolyn
United States of AmericaProperty seemed well maintained but room starting to look a little dated in terms of decor. Dark wood, dark granite, small bath with basic tile. Our room only had decaffeinated coffee- staff said caffeinated coffee didn’t come in shipment. Website said there was room service, but when we called for it, we were told it was not being offered at this time. Only option was breakfast “buffet” for $19, which was underwhelming and shut down at 11 am on a Sunday. No Starbucks or other breakfast options in hotel. Parking was $35 a night valet and $25 self-park a block away. Our room was on 2nd floor right above the parking lot/entrance and it was loud until late in the night and early in the morning.
Good location next door to Waterside and easy access to highway.
Stayed in October 2023
Reviewed: September 21, 2023
Williams
United States of AmericaNot allowed early check-in
Good
Stayed in September 2023
Reviewed: September 20, 2023
Mark
United States of AmericaOff site pay parking.
Very clean and well kept.
Stayed in September 2023
Reviewed: September 20, 2023
Kelly
United States of AmericaThe air cut off on a motion sensor when we went to dinner and it was hot for hours . The tv would not work and we called maintenance but after an hour of no one showing we went to bed.
On the water and they were nice
Stayed in September 2023
Reviewed: September 17, 2023
Colin
United States of AmericaWalk to the parking deck, room filled with red ants. Hotel feels out of date with furnishings. the overly agreessive bellman who demanded two dollars more, after a $5 tip to car one bag about 20 ft.
location and view of the harbor
Stayed in September 2023
Reviewed: September 16, 2023
Kirk
United States of AmericaOnly one elevator was working. Made for long lines to use the elevator
Good location
Stayed in August 2023
Reviewed: September 11, 2023
Ta'bria
United States of AmericaNear a good night life
Stayed in September 2023
Reviewed: September 8, 2023
Barbara
United States of AmericaParking
Right place
Stayed in September 2023
Reviewed: September 5, 2023
Farrell
United States of AmericaFirst of all, I didn’t realize it was a $15-$45 parking fee.  The parking garage was a ruse, full hundred yards from the hotel and you had to walk outside to get to the hotel.. booking should have informed me of the extra fees because it’s change the value of the hotel stay. The towels were hard which didn’t have any fabric softener. There was no microwave in the room in the room was pretty small, so no I would not stay there again.
I’d like to location
Stayed in September 2023
Reviewed: September 2, 2023
Kimberly
United States of AmericaPool did not look swimable (weird color) Breakfast staff was slow to acknowledge us
Food Location Bedding Cleanliness Great valet staff
Stayed in August 2023
Reviewed: August 24, 2023
James
United States of AmericaTwo elevators were not working my entire stay with you. This was not good.
Stayed in August 2023
Reviewed: August 22, 2023
Robert
USAParking in the shared deck was not ideal But I will come back Had a great visit with my son
Super friendly folks Great view Nice that boardwalk and restaurants were walking distance Sheraton had good food in house
Stayed in July 2023
Reviewed: August 21, 2023
Johnson
United States of AmericaFood service . Brunch on Sunday was horrible. Came back for lunch at noon and was told it was not available. So I went somewhere else
Location
Stayed in August 2023
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