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  5. Reviews of Sheraton San Jose

Reviews of Sheraton San Jose This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1801 Barber Lane, Milpitas, CA 95035, United States of America

#12 of 21 hotels in Milpitas

Guests' Choice

Review Score

Based on 132 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.6

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 11, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Guest room, 1 King, No view, Low floor
    • Stayed 5 nights

    Breckfast

    Breakfast is an improvement required. Assortment, quality, delicious

    Stayed in March 2024

  • Reviewed: January 6, 2024

    8.0
    It was good. Kinda expected a little more from “Sheraton” . But it was clean and quiet
    • Leisure trip
    • Couple
    • Guest room, 1 King, No view, Low floor
    • Stayed 1 night
    • Submitted from a mobile device

    No microwave or refrigerator.

    The location was near gas stations and fast food and liquor store.

    Stayed in December 2023

  • Reviewed: September 22, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Guest room, 1 King, No view, Low floor
    • Stayed 1 night
    • Submitted from a mobile device

    There was no microwave or refrigerator in the room. It was not cleaned well. Urine under the toilet seat and the lotion on the counter had dried fingerprints on the pump.

    The bed was comfortable. The room was spacious.

    Stayed in September 2023

  • Reviewed: September 17, 2023

    7.0
    Good
    • Business trip
    • Group
    • Guest room, 1 King, No view, Low floor
    • Stayed 2 nights

    Nice environment. Good WIFI Connection. Clean Rooms.

    Stayed in September 2023

  • Reviewed: August 4, 2023

    9.0
    It was a short stay but it was nice and closer gir out concert that we were goin.
    • Family with young children
    • Guest room, 2 Queen, No view, Low floor
    • Stayed 1 night
    • Submitted from a mobile device

    There was no breakfast there I have to go out get it . The parking space was separately paid.

    It was nice clean comfortable.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    7.0
    Ok place for one night while in town for a concert at Levi’s Stadium.
    • Leisure trip
    • Family with young children
    • 1 Bedroom 2 room Suite, 2 Queen, Courtyard view, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    It is pretty outdated, really needs to be updated. Really use could towel hooks or bars to hang up towels in the bathroom. The pocket door between the vanity and toilet did not close all the way and left a slight gap, making it so it could not be locked.

    The location was good and the room was clean. Front desk staff was friendly.

    Stayed in July 2023

  • Reviewed: July 9, 2023

    9.0
    Amazing staff and good rooms
    • Business trip
    • Family with young children
    • Club level, Guest room, 1 King, High floor, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    Property was aged but honestly still worth the price.

    The front desk staff, especially Christine, helped us out greatly during our stay. Appreciated the lounge and poolside seats

    Stayed in July 2023

  • Reviewed: June 26, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • 1 Bedroom 2 room Suite, 2 Queen, Alternate bed: sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    We didnt have enough towels.

    The beds were comfortable.

    Stayed in June 2023

  • Reviewed: May 30, 2023

    8.0
    Clean and comfortable stay
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, No view, Low floor
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and comfortable hotel. The 2 beds room was spacious. We encountered friendly staff.

    Stayed in May 2023

  • Reviewed: March 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Guest room, 1 King, No view, Low floor
    • Stayed 1 night
    • Submitted from a mobile device

    There is no fridge and microwave in the room! since I have a special diet I was very upset ! I didn’t even have a thought to check it, because every hotel has a mini fridge at least

    most comfortable bed ever! spacious nice room

    Stayed in March 2023

  • Reviewed: January 9, 2023

    8.0
    Clean but location for business not well suited
    • Business trip
    • Solo traveler
    • 1 Bedroom 2 room Suite, 2 Queen, Alternate bed: sofa bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Service and location

    Clean

    Stayed in October 2022

  • Reviewed: October 22, 2022

    9.0
    everything was great except the television did not have telemundo as an option to watch when it’s a regular local Chanel
    • Business trip
    • Solo traveler
    • Guest room, 2 Queen, Mid floor
    • Stayed 2 nights
    • Submitted from a mobile device

    i enjoyed the nice grounds. very nicely kept.

    Stayed in October 2022

  • Reviewed: October 5, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Guest room, 2 Queen, No view, Low floor
    • Stayed 2 nights

    N/A

    clean, big and bright room, thanks!

    Stayed in October 2022

  • Reviewed: September 12, 2022

    8.0
    lovely hotel for the kids and family.
    • Leisure trip
    • Family with young children
    • 1 Bedroom 2 room Suite, 2 Queen, Alternate bed: sofa bed
    • Stayed 1 night
    • Submitted from a mobile device

    business station charges $6.00 for 10 min. charge to use. print. tv channels old. no hot tub. no bar.

    nice. clean. family safe. area. friendly.

    Stayed in September 2022

  • Reviewed: August 11, 2022

    7.0
    it was mediocre night staff was a little disengaged
    • Leisure trip
    • Family with young children
    • 1 Bedroom 2 room Suite, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    This time there were a few issues: refrigerator was not working properly, the bathtub drained slow as well as the sink.. and the room was not as clean as last time.. I had asked for a balcony with a view but not a view of the parking lot…

    parking is free, rooms are clean and it’s quiet.

    Stayed in August 2022

  • Reviewed: July 6, 2022

    9.0
    Excellent staff, beautiful property
    • Leisure trip
    • Couple
    • Guest room, 1 King, No view, Low floor
    • Stayed 1 night
    • Submitted from a mobile device

    Parking should be included. A little thing but it is really annoying to be surprised with parking fee when the parking lot is large and readily available.

    Staff was great. Room was spacious and clean. The pool area is beautifully landscaped.

    Stayed in July 2022

  • Reviewed: June 30, 2022

    9.0
    Comfortable beds and great pool!
    • Leisure trip
    • Family with young children
    • 1 Bedroom 2 room Suite, 2 Queen, Courtyard view, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The room service was not worth the money. The food was poorly seasoned.

    The hotel was very comfortable, the beds were very comfortable, and the room was clean. The pool suite rooms have assigned parking close by. The pool is very large.

    Stayed in June 2022

  • Reviewed: June 14, 2022

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Guest room, 1 King, No view, Low floor
    • Stayed 1 night
    • Submitted from a mobile device

    No towels at the pool

    That the agent Debbie a check-in was exceptionally pleasant courteous and resourceful I want to say special thank you to her

    Stayed in June 2022

  • Reviewed: June 13, 2022

    9.0
    love it and already planning to stay there again with my wife on September for Kevin harts show on September 30th hoping
    • Leisure trip
    • Couple
    • Club level, Guest room, 1 King, High floor, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    club lounge just needed little more attention here and there refilling up but I understand why it wasn’t they did there best being short staffed

    me and my wife loved the amazing view and also the pool how it isn’t gated and had more access of freedom to walk around while having the kids in the pool and watching them if you and your spouse prefer to walk around instead going in the pool.

    Stayed in June 2022

  • Reviewed: February 20, 2022

    7.0
    disappointing for a Sheraton
    • Leisure trip
    • Couple
    • Guest room, 2 Queen, No view, Low floor
    • Stayed 3 nights
    • Submitted from a mobile device

    the grounds were not kept, plants in pot are dying, no fridge in the room and the tv is analog. it’s Silicon Valley for Pete’s sake!

    location

    Stayed in February 2022

  • Reviewed: September 4, 2021

    8.0
    Inconsistent with fees
    • Business trip
    • Solo traveler
    • Guest room, 1 King, No view, Low floor
    • Stayed 1 night
    • Submitted from a mobile device

    First stay, no parking fee. Second stay two weeks later, there was. Could’ve been my business travel go to, but I’ve chosen elsewhere.

    Stayed in August 2021

  • Reviewed: June 22, 2021

    9.0
    Hotel room so I can swim laps
    • Leisure trip
    • Couple
    • 1 Bedroom 2 room Suite, 2 Queen, Courtyard view, Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The usual no room service etc. Its time to open back up california! Please push back on the covid nonsense! I also dont appreciate no response to my messaging via booking app and Sheraton only having automated phone option. Therefore making the reservation experience just meeting the minimum. The bath tub is a little weird. It was a good deal given that it is sheraton however I would not pay more then that for the current state and offerings this hotel has. I would pay less.

    Well at first I felt that the double queen bed was not what I requested but it ended up being great since my bf and I live in a small studio it was nice to spend time together but actually experience a 1 bdr lol! I love the balcony. I also chose this hotel for the pool with actual lap lanes. The temperature is just right for these who intend to swim laps. But we were surprised no hot tub....but I guess that is a 1st world problem.

    Stayed in June 2021

  • Reviewed: April 25, 2024

    5.0
    Short stay before flying out to Hawaii
    • Leisure trip
    • Solo traveler
    • Guest room, 2 Queen, No view, Low floor
    • Stayed 1 night

    Sink was blocked would require to be unblocked and telephone connection was wrong room number. The manager would be told. I am sure this would be done. Also the swimming pool had no filter in place and was rather cool (however the weather was not very good for having a swim)

    left early for airport

    Stayed in April 2024

  • Reviewed: March 20, 2024

    10
    It’s a good place to rest before my important meeting
    • Business trip
    • Solo traveler
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Nice and clean

    Stayed in March 2024

Showing 1 - 25

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