Issue about check in

Clean

Stayed in April 2024

Some basic utensil must be given. Unfortunately there was issue with wash basin( cracked) and also water logging. However, staff attended complaint immediately.

Good placement. Great staff .

Stayed in March 2024

No specifics. It’s fine.

Placement is great. Friendly staff. It is a 3 star as they don’t have any additional utensils like spoons, plates, bowls or cups etc

Stayed in March 2024

Pricing was a bit high by my first estimates, but I was eventually upgraded so the overall price was just about right, I thought!

Excellent location, nice rooms.

Stayed in February 2024

Bathroom was not cleaned thoroughly on some days (eg still had some strands of hair on the floor), otherwise satisfactory.

Great location. Very convenient for access to hospital, public transport, restaurants. Counter staff were all very helpful eg helping to collect Amazon parcel. Heating in room was easy to adjust and worked well

Stayed in December 2023

Breakfast may be included in deal .

Great location within the university. Safe surroundings. Entry is the lift needs key. Aesthetically, a good place. Clean rooms , bed etc., and good staff. It has a coffee maker in the room. For comb, tooth paste etc., one needed to ask front desk. which is unusual to me. I booked through Booking.com and it gave a discounted rate.

Stayed in January 2024

Expensive parking

Location Staff Rooms

Stayed in December 2023

Very noisy from lifts especially at night Noisy air con Shower difficult to control heat Breakfast very basic

Beds comfortable, plenty of towels etc Extremely noisy at night, lift going all hours, air con very loud also Breakfast very basic

Stayed in December 2023

The price was above my budget. I may research other hotels for my next visit. I would add a complimentary shuttle to downtown on weekends.

The staff, the restaurant recommendation and the parking facility.

Stayed in November 2023

Very close to UPENN facilities. Price is more or less reasonable. Pleasant stuff. Good facility in general.

Stayed in October 2023

some parts of the hotel have a 1980's vibe. It can use a new interior.

great staff!

Stayed in August 2023

I was double charged for parking. Both my son-in-law both got charged on our bill. One car but 2 rooms.

Stayed in August 2023

The elevators have been consistently out of service for years now. You have to line up in the lobby when it’s busy to get to your room. The parking is also expensive—$35/night

Close location to CHOP.

Stayed in August 2023

At approximately 8 PM, there was nothing in the Club Lounge.

It was good- hot and cold options!

Stayed in August 2023

AC would not go below 65

The Bed was very comfortable

Stayed in August 2023

Not much around the hotel.

Good hotel, not much around.

Stayed in August 2023

AC wasn't quiet

Stayed in July 2023

Extra charges, like parking and breakfast, when cost was already high.

Overall, helpful staff, clean, comfortable. Good location to UPenn campus. Checkout at 12 pm. instead of 11. Able to leave car in garage until 6 pm.

Stayed in July 2023

I have no complaints regarding the facility or the staff. The front desk staff and the cleaning staff were extremely nice. I have no complaints, but I thought the room was a little expensive (about $200 a night, plus taxes). However, you do get what you pay for and this was not Motel 6 or the Red Roof Inn.

The hotel is a short distance from Philadelphia's Union Station, the rail station for Amtrak and the local rail system, SEPTA. The room was clean, spacious, and had good ventilation. The bedding was clean, and the cleaning staff was extremely courteous and polite. One of the cleaning ladies, an African American woman, gave me extra washcloths. She was very gracious and made me feel welcomed. The hotel is literally near the campus of the University of Pennsylvania and Drexel, so it was fun to walk through the campuses. The U. Penn bookstore is a block from the hotel, as is the SEPTA trolley.

Stayed in June 2023

Nothing

Spacious room. Well locate d

Stayed in May 2023

great location for visiting U Penn. Staffs are very friendly.

Stayed in June 2023

It would be nice if the price of the room were a little lower.

I thought all of the staff were very polite. The breakfast room was overcrowded on Sunday, May 29th. It was standing room only. I was very impressed with the poise and professionalism of Myia, who was the only person assigned to manage the breakfast room. Miya took a leadership position to request that upon completing our breakfast we bring our plates and silverware up to the area by the back room. This facilitated quick cleaning of the items so that other guests could use them to obtain and eat their breakfast. On Monday morning, May 30th, there were only 2-3 people in the breakfast room. Miya was working the front desk in the lobby. She explained that the hotel assigns her to different positions for the experience. Very good! I hope management training is in her future with Sheraton Hotels.

Stayed in May 2023

Location

Stayed in May 2023

Friendly helpful staff at front desk

Stayed in April 2023