The only thing I did not like was the hallways were a little warm but the rooms were great! The Tv was WAYYY too old but we did have HBO.

It's in a great spot that is central to the city. We could walk and have fun or drive and really find things to do! The rooms were clean and secure.

Stayed in April 2024

Wished the little outdoor pool had been open but it was very early season and didn't affect our stay.

We went for the eclipse and the location was perfect. Big rooms, quiet and restful and an easy drive to everything we needed.

Stayed in April 2024

When we arrived at 3:35 PM, we were told the rooms weren't available until 4. Later we were told by the manager we could have checked in early, so I think it was a particular staff member who had this strict "rule", so I'm assuming he was talked to. The pool was a bit cold, but not so bad that you couldn't swim. There was a shortage on towels, so we only had 2 in the room for 4 people, and the towels were all gone sometimes when we were at the pool. Another thing they were aware of and hopefully fixing. The TV in the room was an old tube tv... that's a fairly inexpensive update that could be done. No free breakfast, but breakfast was good at the attached Mexican restaurant! These were just minor things. I would definitely stay again.

We had a double queen room, which was a great size for our family of 4. We also liked the extra space for morning prep where the sink was, and that the tub and toilet were separated from that area. The room was clean and comfy. The indoor pool and hot tub are quite large and the kids had fun there. The hotel is close to restaurants and stores that would have any necessities you would need. The Mexican restaurant attached served very good food, and the staff at hotel and restaurant were very friendly. We had a very good experience overall.

Stayed in March 2024

The suite (112) was next to an event room that hosted an event while we were there. They were knocking against the wall while preparing the room and the guests were knocking against the wall during the event. You can hear traffic so try to stay opposite of the street and on a higher floor. Also the tub drained slowly.

Our check-in person, the beds were comfortable, nice size suite, indoor pool and sauna that stays open until midnight, the restaurant, and it was in a decent location.

Stayed in March 2024

The first room I stayed in was not as clean as i would expect. The second was very clean. The TVs and cable could use an upgrade. Washers and dryers need to be repaired. Property in general needs work as far as updates and new hallway carpeting.

The staff was helpful and courteous. Larry was very accommodating and understanding helping me with switching rooms and extending my stay. Very quiet during the week. Nice property for Killeen.

Stayed in September 2023

No hot water in room! It was Luke warm at best.

The pool and jacuzzi

Stayed in August 2023

Under repair. Carpet in hallways need replacing.

Rooms are spacious. Located near all major stores. Staff nice.

Stayed in July 2023

Carpet in the hallway was loose and wrinkled, as a handicap person I found it concerning to safety of my walking.

We didn't have a breakfast in our plans. We did enjoy the pool very much.

Stayed in July 2023

Cleanliness, my room was okay but once you step out there was a very bad smell. 👎 I thought it was the old wrinkled carpet , not sure!

They don't serve food. Towels not provided, you have to call. They dontveven empty trash in the room. Toilet paper, they don't replace !!!

Stayed in July 2023

There was cardboard on the floor and a musty smell which was very unusual for Shilo. I usually love staying here.

Very friendly staff and nice comfortable beds.

Stayed in May 2023

I think that the coffee station downstairs could’ve been better. The coffee machine in the room didn’t work, we couldn’t get anyone to answer the front desk phone, and it took a long while to get extra blankets and pillows, we also had to come downstairs and carry it back to the room ourselves.

The night receptionist was awesome!

Stayed in April 2023

the sheets were alittle dirty for the pullout couch

the staff was very nice and welcoming and the hot tub and pool were great and the i loved how comfortable the bed was

Stayed in April 2023

The Martini and Jazz lounge was great. The staff was exceptional 👏. And the shuttle driver was very friendly and made me feel like a friend.

Stayed in March 2023

everything was good

The rooms were very spacious

Stayed in January 2023

Other guests in room beside me with children got there at 2am and kids were screaming and running around their room until 4am . And the guests above me also had children that were screaming and running back and forth across the room 2 of the days & nights I was staying there. Probably a better idea for the Shilo to put families on bottom floor and all in one area of rooms in hotel. And put couples and single travelers at the opposite end of hotel on the top floor so we wouldn't have to hear all the noise and not be able to get sleep or be woke up.

The room was nice and clean. The staff were very nice also. Bed was very comfortable too.

Stayed in October 2022

That the key cards didn't work two different times and that It doesn't seem like the late check in was communicated with the front desk, because they had to get the GM to double check that I was even authorized for the late check out with no fee, and made sure I knew they were doing a favor, even though it was an option for me to request at booking and had an email showing the hotel had approved the request

They made checking in and checking out very easy. I was able to do the late check in like I needed to. They also Included the extra pillows I requested which was nice.

Stayed in October 2022

Housekeeping lady was very rude when was told that I placed trash in the trashcan On her cart she was gave a very ugly look towards me wasn’t very nice at all other than that I will come back again love the room staff front desk front desk there and families I have met there enjoyed myself

Stayed in October 2022

Great stay super clean! Close to all the restaurants

Stayed in September 2022

there was no Complementary breakfast

Stayed in August 2022

the room had semen stains and a very old television.

the location, hot tub and pool

Stayed in August 2022

rap music on one side and babies crying on another

Stayed in August 2022

There was no joint rooms

Clean and lots of room in the rooms

Stayed in July 2022

This location advertised restaurant, lounge, and breakfast. None of this was available. Several of the snack machines did not work. The toilet seat hing in my room 412 was broken.

Location

Stayed in July 2022

Na

Nice clean place

Stayed in July 2022