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  5. Reviews of Sleep Inn & Suites Hagerstown

Reviews of Sleep Inn & Suites Hagerstown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

18216 Colonel Henry K Douglas Drive, Hagerstown, MD 21740, United States of America

#14 of 23 hotels in Hagerstown

Guests' Choice

Review Score

Based on 315 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.2

  • Location

    8.1

  • Facilities

    6.7

  • Staff

    8.0

  • Value for money

    7.0

  • Free Wifi

    8.0

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Showing 1 - 25

  • Reviewed: May 20, 2024

    5.0
    Fair
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Asked for washcloths to be given when room got cleaned because there weren't any in bathroom and came back that night at 10 and room was never cleaned, bed wasn't made and no washcloths. Some lady was sleeping at table in eating area. Staff never at front desk, you always have to wait for them to come either inside or ring bell till they appear.

    It is a great location. Easy on and off highway.

    Stayed in May 2024

  • Reviewed: May 14, 2024

    6.0
    Pleasant
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room 326 on 3rd floor smelled moldy, damp and of chemicals that were used to clean and/or mask the smell. The carpet was sticky throughout the room and the chair at the desk still had crumbs on a bottle cap on it. Also the stairway always smelled of cigarette smoke or Marijuana and the exit door at the bottom of that stairway that is supposed to be locked was broken and always open. All doors that are not the main entry should only have access with a room key.

    It was close to everything including the freeway.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    Was ok could of been better
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Mold on ceiling in bathroom hole on ceiling couch in room very dirty and musty little pieces of ceiling falls down in tub

    Near stores and food

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    Nice hotel, helpful friendly staff, nice stay.
    • Leisure trip
    • Couple
    • Double Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was next to the laundry and it was a little noisey.

    Great staff.very helpful. Easy to find location, right off interstate. Cracker Barrel next door, walkable.

    Stayed in May 2024

  • Reviewed: May 3, 2024

    6.0
    It was pleasant but we were looking forward to the indoor pool.
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was down. Our original room had someone else in it so we had to get a different room. If you stay here, ask your receptionist to go check your room out before you do.

    The rooms were spacious, clean, and very modern.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    7.0
    Friendly service
    • Leisure trip
    • Couple
    • King Suite - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom ceiling was cracked and looked like it had a leak at one point and was never fixed correctly. Also the walls were dirty with blood and something else. It was the only kind size suite left so we kept it.

    People at the front desk was polite and very friendly. Helped us with everything we needed.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    7.0
    All in all pretty good
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 2 nights

    I think the entire hotel could have been cleaner, and the furniture could be brighter and up to date, I sat in front each morning, kinda dull

    The staff was very helpful, the management approved me to purchase one of the pillows, I was grateful, thanks👍🏻👍🏻👍🏻

    Stayed in April 2024

  • Reviewed: February 23, 2024

    5.0
    Acceptable value
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Although not dirty, rooms and hallways need a facelift. Hallway rugs had many stains throughout. Bathroom shower door handle was broken, had to reach up to door frame to open. Hotel states high speed internet. We could not connect at all during our stay. Had to go to other facilities in area to get wifi. Gave rating...did not meet expectation due to wifi issue.

    Convenient location to restaurants/gas station/car wash and hwys. Everything we were looking for/needed. The staff was very friendly and helpful at all times. The lady working the night shift, even offered her personal phone to use. Breakfast selection good and clean area. Awesome shower pressure!!

    Stayed in February 2024

  • Reviewed: October 16, 2023

    6.0
    Visiting friends in the area.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 4 nights

    The hotel does need an update, such as painting and new carpet in the entrance. My room was decent, but the shower needed to be replace due to a hole in the wall. The carpet in my room should be replaced and the walls should be painted.

    The staff was very friendly. The breakfast was good. Location was good to other restaurants.

    Stayed in October 2023

  • Reviewed: August 14, 2023

    6.0
    It was ok.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was not working and it was one of the main reasons we were staying there.

    Location

    Stayed in August 2023

  • Reviewed: August 11, 2023

    7.0
    It was fine for one night.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast wasn’t great. We had to switch room because the TV wasn’t working in our room.

    Good location and clean.

    Stayed in August 2023

  • Reviewed: August 1, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    Breakfast was woefully inadequate. Eggs tasted like plastic. No milk either day.

    Friendly staff. Availability of washer & dryer. Price

    Stayed in July 2023

  • Reviewed: July 6, 2023

    5.0
    Pool out of order every time
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    3 stays now, and the indoor pool has never been open or operational.

    Location

    Stayed in June 2023

  • Reviewed: June 27, 2023

    6.0
    Stay was ok but not worth 260.00 for 2 nights. Probably more of a 60-70 a night Hotel.
    • Business trip
    • Solo traveler
    • King Room - Non-Smoking
    • Stayed 2 nights

    Loud noises from cars late at night. People hanging out in groups in the parking lot for long periods of time late at night. People in my hallway seemed like they were having a party again late at night. Hotel smelled like people were constantly smoking Pot . Really funny smell from the lobby to the 4th Floor where I was staying.

    The Room was ok. Lots of people hanging outside at the hotel talking very loud and hanging out for long periods of time. There were engines of cars like they were at a race running late at night enough to wake me up several times. Really loud talking outside late at night as well People in my hallway seemed like they were having a party again late at night. Hotel smelled like people were constantly smoking Pot . Really funny smell from the lobby to the 4th Floor where I was staying. Not real comfortable with that type of atmosphere as I was worried that someone would break into my van. I paid 260.00 for 2 nights I expected more. Will not stay there again.

    Stayed in June 2023

  • Reviewed: June 26, 2023

    5.0
    Good for one night only
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    People next to us were up at 3 am woke us all up no respect for other guests !

    Free breakfast. Easy check in

    Stayed in June 2023

  • Reviewed: June 12, 2023

    5.0
    Expected a bit more.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was not working. There was a stain on the bed covering on one bed and a cigarette burn on the other bed covering.

    Location was convenient.

    Stayed in June 2023

  • Reviewed: May 30, 2023

    5.0
    Well located and clean but some safety/comfort features missing in bathroom
    • Leisure trip
    • Solo traveler
    • Double Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    The room I had had several shortcomings. There was a microwave and refrigerator, but the refrigerator was so cold my water bottles froze and there was no way to adjust the temperature. There was no exhaust fan in the bathroom, the toilet did not flush adequately, there were no hooks to hang towels or clothes on, and the tub/shower bottom did not have an adequate nonslip surface or bath mat so I had to be very careful moving around in the shower. Also, the bathroom sink delivered only a very small stream of water despite being turned all the way on. There was no facial tissue in the bathroom or room. The hotel did provide a complimentary full breakfast consisting of eggs, bacon, and tater tots with pastries, waffles, cereal, coffee, and juices; however, the eggs looked like round patties prepared from frozen and the tater tots were undercooked and lukewarm. The hotel seemed short-staffed as many facilities are these days; the person at the desk was pleasant and tried to please but in addition to taking reservations and other front desk duties, she appeared responsible for some cleaning duties as well as setting up the breakfast bar.

    This Sleep Inn is well located—there is a Cracker Barrel restaurant right beside the hotel and a Walmart right behind it, plus a Sheetz gas station and store about a quarter mile away. The hotel is located within about a half mile from Interstate 70. The hotel staff was friendly and helpful. The hotel advertises a complimentary full breakfast.

    Stayed in May 2023

  • Reviewed: May 16, 2023

    7.0
    Will stay again as positives outweigh any negatives.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night

    Breakfast was limited and just OK.

    Location.

    Stayed in May 2023

  • Reviewed: May 5, 2023

    7.0
    Sefrved my purpoae.
    • Leisure trip
    • Solo traveler
    • Double Room - Accessible/Non-Smoking
    • Stayed 1 night

    Breakast

    Location

    Stayed in May 2023

  • Reviewed: May 4, 2023

    6.0
    Glad it was a short stay, creepy vibe!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night

    A little loud in the evening, smelled like cigarette smoke. Table had strange stains on it...didn't look totally clean.

    Breakfast was pretty good, but they ran out of some items and people were waiting for more to cook in the back

    Stayed in April 2023

  • Reviewed: April 16, 2023

    5.0
    Fair
    • Family with young children
    • Double Suite with Two Double Beds - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    booked the hotel on booking, didn’t know the pool was closed. kids were unhappy. toilet overflowed all over, between booking.com and their policy it was 2 different things. cancellation was 6pm on booking, but 4pm for the hotel. so they charged our card at 4 and if we were to cancel before 6 we wouldn’t have gotten our refund. whole purpose of booking the hotel was for the kids being able to swim, all the other hotels around were outside pools.

    breakfast was good.

    Stayed in April 2023

  • Reviewed: March 5, 2023

    5.0
    Nope
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was dirty and in disrepair

    Stayed in March 2023

  • Reviewed: February 16, 2023

    5.0
    Not worth the money.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff was very unfriendly, pool was closed, fitness center was mediocre

    Room was really clean other than the smell coming from the vents.

    Stayed in February 2023

  • Reviewed: January 5, 2023

    5.0
    The hotel really needs to be updated, it’s getting pretty run down.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    A lot of noise coming from neighbouring rooms, loud music, slamming doors, smelled like smoke really bad in the hallways with lots of garbage in the halls. Also no bathtub, definitely could have needed one after a long drive. Hot tub and pool closed.

    Was easy to access from the highway, friendly staff, room was clean

    Stayed in January 2023

Showing 1 - 25

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