335 East Parkway, Gatlinburg, TN 37738, United States of America
#351 of 535 hotels in Gatlinburg
Guests' ChoiceBased on 1427 hotel reviews
7.0Cleanliness
7.2
Comfort
7.4
Location
8.1
Facilities
7.3
Staff
8.2
Value for money
7.4
Free Wifi
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 31, 2024
Mary
United States of AmericaOther guest didn’t watch there kids at the pool
Close to town
Stayed in May 2024
Reviewed: May 20, 2024
Lauren
United States of AmericaThe swimming was extremely cold.
The property was in a great location and our beds were comfortable.
Stayed in April 2024
Reviewed: May 4, 2024
Pauletta
United States of AmericaLobby and breakfast area is small. Hallway on our floor was dark and hot. I did leave a packing cube hanging on the hook on the back of the bathroom door which was not turned in to the staff, at least that’s what I was told when I called back to get it.
Friendly and helpful front desk staff. Washer and dryer on site. Location was good.
Stayed in April 2024
Reviewed: May 1, 2024
Brian
United States of AmericaBreakfast was good but I would add real eggs.
Swimming pool and hot tub and lazy river were good.
Stayed in April 2024
Reviewed: April 25, 2024
Bethany
United States of AmericaThe cleanliness and needed updates/repairs in some areas
Breakfast, heated indoors pool/ lazy river/ hot tub
Stayed in April 2024
Reviewed: April 18, 2024
Donna
United States of AmericaPool was way to cold and people opening and closing outside door made the room cold also and that was main reason of booking this motel for indoor pool
Stayed in April 2024
Reviewed: April 15, 2024
Alkini
United States of AmericaSeemed a little dated but was very clean
The suite had a nice jacuzzi tub
Stayed in April 2024
Reviewed: March 25, 2024
Kennedy
United States of AmericaWe had to ask for towels on our 2nd day. Most hotels clean the rooms and replenish the toiletries.
We loved the fire place and balcony.
Stayed in February 2024
Reviewed: March 25, 2024
Lisa
United States of AmericaIf we would have known about the senior discount when we booked , and they were not able to give it to us because we booked thru booking .com
Breakfast not good.
Stayed in March 2024
Reviewed: March 19, 2024
Kayla
United States of AmericaThe beds are uncomfortable and pillows were throw pillow size, not standard. Also my friend in the adjoining room did have a cockroach on her bathroom counter. As this is a old building and only one, easy to overlook. Also no regular room service, so had to put trash in the hall to be consistently picked up.
The hotel is conveniently walking back and forth to the strip in Gatlinburg. Had a indoor pool, and while not fancy, the kids enjoyed it. The staff was friendly. No problems while there.
Stayed in March 2024
Reviewed: March 9, 2024
Sandra
United States of AmericaMore breakfast options, and all the drink machines were out of water. Also, please put coffee machine's in the rooms that take coffee pods. I always bring my own coffee, and I prefer coffee pods.
Breakfast was ok.
Stayed in March 2024
Reviewed: February 29, 2024
Brett
United States of AmericaHallways smelled like people smoking in non smoking area
Breakfast was very good
Stayed in February 2024
Reviewed: February 20, 2024
Bullis
United States of AmericaRoom was close to pool could smell the chemicals of the pool area.. but not a problem No exhaust fan in bathroom.
The gentleman at the desk at check-in was great. The breakfast was very well stocked,fresh fruit lots to choose from. After reading some of the reviews I was worried about the place being cleaned.. at check-in I ask about the reviews..I was told if I wasn't happy for any reason with the room they would move me to a different room...couldn't ask for more
Stayed in February 2024
Reviewed: February 18, 2024
Krissy
United States of AmericaThe steam in the indoor pool area , so back at time could not see hand in front of face
The indoor pool
Stayed in January 2024
Reviewed: January 24, 2024
Yessica
United States of AmericaBreakfast area is a small area, I think they have to change that area to a big and better place
Very friendly staff, clean and quiet rooms
Stayed in December 2023
Reviewed: January 12, 2024
Destiny
United States of AmericaN/A
The room was nice and big and the bed was very comfy. The room was very clean! And the hotel desk clerk at night was so nice and pleasant and very well spoken(can't remember his name)
Stayed in January 2024
Reviewed: January 11, 2024
Lee
United States of AmericaStaff not friendly
Nice beds
Stayed in January 2024
Reviewed: January 9, 2024
Helen
United States of AmericaMy fireplace did not work :(
Stayed in December 2023
Reviewed: January 8, 2024
Mahdi
United States of AmericaThe property needs some updating. Seems out dated and not as clean.
Good breakfast selection. Great location. Staff were friendly.
Stayed in January 2024
Reviewed: December 30, 2023
Shaunelle
United States of AmericaLocation
Clean
Stayed in December 2023
Reviewed: December 27, 2023
David
United States of AmericaNothing
good
Stayed in December 2023
Reviewed: December 23, 2023
Karla
United States of AmericaNot real clean
Location
Stayed in December 2023
Reviewed: December 20, 2023
Hannah
United States of AmericaThe pool is indoors however it isn’t heated. The jacuzzi is large but would have been nice to actually use the pool and lazy river.
Stayed in November 2023
Reviewed: December 18, 2023
Christie
United States of AmericaThe pool could be a little warmer
Clean and wonderful breakfast
Stayed in December 2023
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