At 5 in the afternoon housekeeping had not cleaned our room. Conciërge did a poor job in booking a restaurant and most of all this hotel needs a revamping

Stayed in May 2024

I paid extra for a room upgrade to luxury. The leather headboard and desk chair were ripped and frayed. Very small thing, but if you pay extra for luxury I think it just means the view. The hotel had what they called room service, but it was items from the restaurant menu and if you ordered it you would have to pay $10 extra per order. This is fine if you want to, but I thought it would have been a little excessive to order a $9 bowl of oatmeal for breakfast and pay $19 for it plus a tip if I wanted breakfast in my PJ’s. One more small thing, I had a question about something related to my stay that I approached and emailed hotel staff with several times in my week stay. they constantly said they would get back to me with the answer and never did.

Exceptional location, one block from Metro. Beautiful, safe neighborhood. All of the people working for the hotel were great. The room was very clean. Hotel has a great restaurant. The view was of a beautiful ornate old building. Bed was extremely comfortable, the room was quiet, you didn’t hear any noise in the hallway or street. Shower was great. Loved the Nespresso coffee maker and coffee in the room. The room had a mini fridge that was empty so you could store any leftovers in it. There was complimentary water given each day.

Stayed in April 2024

Urban experience charge

Loved the room clean and comfy

Stayed in April 2024

Valet was a bit slothful and delayed when I needed my vehicle. But they eventually picked up the pace after we had to complain a bit.

I loved the Parisian style vibes, the ambiance, staff, room, location, everything was top tier!

Stayed in April 2024

This is a very old building, and not really indicative of the standards that you would find that other Sofitel locations around the world. The rooms are pretty old and the furniture has been rundown a lot. The washroom is surprisingly nice and spacious.

Excellent location. Just a few minutes walk from the White House and relatively close to all other tourist attractions.

Stayed in March 2024

I had some Bose headphones lost or stolen during my trip. The process for trying to report them lost or stolen was very chaotic and unclear.

Comfortable beds and friendly staff

Stayed in March 2024

It did not feel like a bargain for what it was but then again they seemed to be priced comparably to other, similar DC hotels.

Good location. Room was fine. Nice exercise room. Good bars and restaurants within hotel. Free drinkable coffee in lobby in morning.

Stayed in March 2024

The parking arrangements were less convenient.

Location close to the white house and also to the route of the hop on/off bus

Stayed in March 2024

Cost of room service was outrageous

Stayed in March 2024

The one thing I was not happy about at all was that the MSNBC channel was scrambled, yet Fox was available. I find that suspect and quite partisan.

The room was very nice, comfortable, and super clean. Location was perfect, Restaurant was quite good, service was wonderful.

Stayed in February 2024

Evertying eas excellent!

Postion and service

Stayed in February 2024

Fantastic location..hospitality was stellar; room beautifully appointed, clean, very comfortable.

Stayed in November 2023

My only dislike was the water pressure of the shower - I expect stronger water pressure when staying at hotels of a certain rating, I personally don't like showering when the shower pressure is mild at its best. In room dining and breakfast was from the restaurant opaline - the offering was ok but again expect a lot more from sofitel here

Location not far from the white House safe and central and within walking distance to the Mall, monuments, meseums, capitol and restaurants and shops. I was upgraded and allowed early access as I requested early on booking - definetly recommend doing this otherwise check in is usually 4pm but I know the hotel can store your bags if your room is not ready. check in and check out ladies were lovely, efficient and polite and offered me maps and what to do which was helpful. The room itself was amazing, great size, smart tv, coffee machine, complimentary water, spacious wardrobe and safe, mini fridge that was stocked so you could buy things and put in the fridge.

Stayed in February 2024

Nothing

Location was very good Nice clean room Staff were very helpful

Stayed in January 2024

Restaurant options Short room service hours

Location Staff

Stayed in January 2024

Nothing

The location is perfect and Breakfast was very good.

Stayed in December 2023

Lighting is too dim unless you put all 5 lamps on. Housekeeping didn't always replace the coffee.

Great location and great facilities

Stayed in January 2024

There was only an old fridge from the stocked mini bar fridge days. Either stock it or switch to a better fridge. I did not trust my leftovers enough to eat.

Everything was great, the staff, room, and location. Great breakfast and I really liked the coffee. We had a great corner room. It was very big.

Stayed in January 2024

Hot water wasn’t hot Room heater had to be repaired

Great location. Excellent staff

Stayed in December 2023

It wasn’t as good as I expected.

Great location.

Stayed in December 2023

Valet parking charge was high

Clean and beautiful

Stayed in December 2023

Great location, helpful staff

Stayed in October 2023

The hotel needs infrastructure renewal (renovation): old, worn carpets, a noisy ventilation system, and dirty furniture in some places.

Personal of the hotel. They are a very caring team - every receptionist, concierge, engineer, and restaurant staff I met was delightful. And an excellent breakfast. The location cannot be better - a historic, unique area. One of the elevators is always waiting for you on the 1st floor - great detail. The main door opens automatically - comfy. Excellent location for taxi pick up.

Stayed in November 2023

Excelente Estados , confort y limpieza del sofitel Washington

Stayed in November 2023