front desk has no phone, no way to call them directly, only to call center. they almost make you download their app where you have to register, create account, give all your info, credit card info, upload your id for verification.. unacceptable for me. also there is no microwave in the room, but there are couple in the lounge area.

friendly staff, clean and good size rooms and bathrooms. has lounge, storage area, great location.

Stayed in May 2024

Self check in and check out, lounge room and amenity closet. Vicinity to the ocean.

Stayed in May 2024

We’d not get a balcony room Again as the noise from the road was loud!

Location

Stayed in May 2024

Water in the tub and sink drained very slowly. Staff attempted to handle the situation swiftly.

Enjoyed the location, friendly staff, and the cleanliness of the room.

Stayed in April 2024

Housekeeping fell short. We were there for 4 days. We didn’t once have our towels changed out. We ran out of coffee and toilet paper, our garbages were overflowing. The shower took forever to warm up. Our TV was also a bit sketchy, it would turn itself on and off and flick through channels at random hours. We ended up unplugging it.

Location was incredible!! Just a short little walk to the beach. The app was so useful, it gave tips of nearby things to check out.

Stayed in March 2024

Breakfast?

Did not realize that there was breakfast! I like the fact that there was parking and that the room and bath were clean - very comfortable and friendly staff

Stayed in February 2024

Mattress was uncomfortable

Great location. Room was simple but clean. Bed was not very comfortable.

Stayed in February 2024

Okay location. Parking is for compact cars only, but plenty of big cars were squeezing in to the spots. Very clean.

Stayed in February 2024

No table in the room to eat on or microwave, you had to go to lobby, no furniture on the balcony either. Pool was dirty all the time, I didn’t want to go in it or sit around the pool lounge area, it was dirty and had food everywhere, on the seats, floor, pool.

The view from balcony was great. The staff were kind and I always felt safe at the location.

Stayed in January 2024

The location is right on hwy.1 and it’s loud

The location is perfect for spending time at Newport Beach!

Stayed in December 2023

When we entered had trouble figuring out information to room. Employees just said check my emails. No help at all kept going out to smoke leaving front desk unattended.

Location close to beach

Stayed in January 2024

Larger and more comfortable chair, better lighting in the room, more counter top/space for personal items, microwave IN room, a clock/radio would be nice

Location good, nearness to ocean beach

Stayed in December 2023

Lack of furniture, TV system

Location

Stayed in December 2023

It didn’t have a jacuzzi, and a little too over priced on the weekends

The aesthetics and how clean it looked

Stayed in November 2023

The parking and how I could hear through the walls somewhat

The location and the room was really nice!

Stayed in September 2023

Hotel was bit scruffy and needs a bit of TLC and cleaning

Nice location, room was a good size

Stayed in September 2023

property seems a little run down. Needs sprucing up.

No breakfast but excellent location to the beach.

Stayed in September 2023

Curtains let in too much light too sleep.

It was a great location!

Stayed in September 2023

We loved the extra features like the common freezer and luggage storage.

Stayed in July 2023

There wasnt always staff around. Our room was not ready on time and that was after being told the day before that our early check in had been denied. It wasnt even ready for our normal check in after they promised to prioritize our room. Then the keypad wasnt working at first and they dont have normal keys. Also access to towels was limited. Oh and the fitted sheets on the bed were way annoying. They came off every time wed lay down. Also the parking lot is a nightmare.

Proximity to the beach. Pool was nice ish.

Stayed in July 2023

The kludgy registration and check-in process. My wife spent more than an hour on the phone with your representative in order to complete registration process. The traditional way is much better and user friendly.

Staff welcoming and helpful. Excellent.

Stayed in June 2023

Not necessarily that I didn't like it but it does take some getting used to is the main reliance on the app to check in and out. It's easy to this is how most hotels will operate in the future and I know people like my parents that feel technology hates them will have a harder time adjusting to this style. But the front desk workers were great answering further questions.

location was great, close to beach. I like how the towels are easy to get among other things. I didn't have issues with parking like others apparently had.

Stayed in June 2023

Staff were great but the room felt more like a motel. The ground was dirty and the faucet had some green mold. Nice Roku TV and comfortable bed. Overall comfortable enough for a quick stay.

Stayed in June 2023

Great location, friendly staff.

Stayed in May 2023