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  5. Reviews of Sonesta ES Suites Atlanta Alpharetta Avalon

Reviews of Sonesta ES Suites Atlanta Alpharetta Avalon This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3980 North Point Parkway, Alpharetta, GA 30005, United States of America

#16 of 36 hotels in Alpharetta

Guests' Choice

Review Score

Based on 673 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.0

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    7.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 6, 2024

    8.0
    Overall good stay, would probably stay again in hopes that we just got a room that hadn’t been updated yet.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with King and Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms are a little dated. The couch was stained and very old. The pull out bed mattress was very old as well. The rooms are dark and could use some updated lighting.

    Great location, rooms are very spacious

    Stayed in May 2024

  • Reviewed: March 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 1 night

    Breakfast was ok. But it's only two hours long, and the protein offerings were very limited.

    Plane was very late, making my arrival close to 4 am. No problem getting in and settled. Very helpful staff

    Stayed in March 2024

  • Reviewed: March 18, 2024

    7.0
    I hope that what is written in the description will correspond to reality
    • Leisure trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    It was a big disappointment that the shuttle bus for three Miles which was in the description of the hotel did not work

    Cool staff at the front desk who checking in me and checking out.

    Stayed in March 2024

  • Reviewed: February 26, 2024

    7.0
    Our stay was ok. It wasn’t fabulous but it wasn’t awful either. It served its purpose. The location was great. We were w
    • Couple
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Toilet kept running after flushing: had to jiggle the handle Couch had something on it (unclean) Did not have wash cloths when we arrived but the staff gave us some when we asked Gym needs an upgrade There was a slight stuffy smell No streaming capability TV needs to be updated The TV didn’t have a guide channel on it Breakfast need better selection

    Great location The staff was nice Spacious Kitchenette was well stocked and in good working condition

    Stayed in February 2024

  • Reviewed: February 23, 2024

    9.0
    Great place overall
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with King and Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Not all dryers functioning waited extra long while other people wouldn’t collect laundry

    The room set up was nice and accommodating

    Stayed in February 2024

  • Reviewed: February 13, 2024

    7.0
    Meh
    • Business trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking

    Location

    Stayed in December 2023

  • Reviewed: February 6, 2024

    8.0
    Enjoyable and comfortable.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Inadequate kitchen utensils. Could use a Keurig. Breakfast should end later. It ends at 9am (9:30 on weekends).

    Liked suite style and comfortable bedding.

    Stayed in February 2024

  • Reviewed: February 4, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds
    • Stayed 14 nights
    • Submitted from a mobile device

    Breakfast are similar every day

    Almost everything! Location, beds and pillows are incredible !

    Stayed in December 2023

  • Reviewed: February 3, 2024

    7.0
    Overall like the place but definitely need renovations
    • Business trip
    • Family with young children
    • Two-Bedroom Suite with King and Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The couches were old and dirty. The staff were not has helpful as we expected coming from out of town. The utensils in the kitchen were dirty with a sign saying they were washed. Presentation was not good.

    The room set up was nice

    Stayed in February 2024

  • Reviewed: February 1, 2024

    8.0
    Good location and comfortable room.
    • Business trip
    • Solo traveler
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Doors allow too much noise in the room. Weight room only had 2 weights.

    Good location. Comfy room.

    Stayed in January 2024

  • Reviewed: January 21, 2024

    8.0
    The stay was fine after getting the parking straightened out
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn’t like when we went to check in and on the counter there was a sign stating that there is a $5 charge for parking when on booking.com there was no mentioning that we had to pay. The young lady waived the fee but I thought that was very disturbing to not advertise paid parking in their description when booking the room.

    It was convenient to the places that we wanted to be around and it was a clean facility.

    Stayed in November 2023

  • Reviewed: January 14, 2024

    8.0
    Would stay here again
    • Business trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    Little understaffed

    Great location

    Stayed in December 2023

  • Reviewed: December 21, 2023

    7.0
    Nice surroundings, Lack of safety rails in rooms. With tubs
    • Leisure trip
    • Family with young children
    • Studio Queen Suite
    • Stayed 2 nights

    Limited selection of cooked food Advertised breakfast didn’t meet what was served

    Limited selection of cooked food: eggs and tired sausage Did not meet expectations. You advertised a breakfast that did not meet what you served.

    Stayed in December 2023

  • Reviewed: December 11, 2023

    7.0
    Pro would stay again, not sure
    • Leisure trip
    • Family with young children
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Room was nice

    The check-in area is nicer than the hotel. There’s only one elevator in the whole building so if you need to take the elevator and your room is on the other side of the hotel, you have to walk all the way there which isnt a big deal, but just not convenient, the bathroom and room were pretty clean. They do provide utensils and everything for the little kitchenette. My AC didn’t work very well, but we made do. There is a five dollar parking fee and $100 deposit fee.

    Stayed in December 2023

  • Reviewed: November 23, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Queen and Two Double Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    There wasn't much to complain about. If I had to commit, it would be when we got there that gave us the wrong room number. Someone was in the room they initially gave us. They quickly resolved it and gave us a room. Also, I don't really like being charged to park at the hotel overnight every day we are staying.

    The rooms were very clean and there was a lot of room for our family. Also the staff was very friendly and helpful.

    Stayed in November 2023

  • Reviewed: November 8, 2023

    7.0
    Overall, comfortable!
    • Leisure trip
    • Group
    • Two-Bedroom Suite with King and Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The pillows weren’t comfortable and we did not even have soap in our bathroom.

    We loved the location and the separate two bedroom suite. Also, loved that you are pet friendly!

    Stayed in November 2023

  • Reviewed: October 28, 2023

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Studio Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    This hotel did not disclose they charged a parking fee up front, nor was it disclosed or listed in the total cost of fees at the time of booking. I only found out at check-in and after clicking their policy link (in the fine print). This shows a lack of integrity on the part of this hotel, especially in Alpharetta - no hotels in Alpharetta charge for self parking.

    Location, cleanliness, amenities.

    Stayed in October 2023

  • Reviewed: October 24, 2023

    7.0
    Clean place to get some rest, with friendly,accommodating staff.
    • Leisure trip
    • Group
    • Two-Bedroom Suite with King and Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    A bit outdated, ice machine not consistent. Towels and wash cloths were scarce. We were in a two bedroom, two bathroom suite with a pullout couch for five people and only got set up for one person in the bathrooms. Also no linens in the room for the sofa bed. Parking lot is kinda dark at night.

    Great location, friendly staff

    Stayed in October 2023

  • Reviewed: October 23, 2023

    7.0
    A few glitches but I would stay here again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Queen and Two Double Beds
    • Stayed 2 nights

    The front desk person made a big mistake in charging the room to the wrong credit card even though she told me no problem to change it when I checked in because she needed to see the ID with the credit card I was going to use. She did correct it, but it took a while. They charged us $10 a day per vehicle for parking which was not communicated to me or indicated in the total quaranteed price that book.com sent me. They said it was on a sign in the lobby when I called to have it removed, but they said they wouldn't remove the charge of $20 (we had 2 cars).

    The room was spacious but the tubs were dated and stained. Otherwise it was clean. The breakfast was very good.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    9.0
    Wonderful
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The premade powdered eggs and substitute spicy pretend meat doesn't agree with me. Most other options are carbs. Would love a deduction for breakfast so I can cook my own.

    Convenient rooms and able to prepare a meal and quiet at night.

    Stayed in October 2023

  • Reviewed: September 30, 2023

    8.0
    Great....will absolutely stay again when back in town!
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 2 nights

    2 guests signed up to stay, but only 1 washcloth in the room toliet stopped up; staff attempted to fix, but problem lingered bed and corner of TV stand were dangerously close to each other; possible reconfiguration needed

    coffee was excellent! breakfast was good; staff very friendly and helpful property well-maintained and attractive; very reasonably priced coupled with high quality

    Stayed in September 2023

  • Reviewed: September 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Studio Queen Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Location very nice and quiet! Everything was clean!

    Stayed in September 2023

  • Reviewed: September 8, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Just that the rust was on the refrigerator, but on the outside, the inside was very clean and no toaster oven in my room, and the tub stooper again minor issues also they should add more choices to the breakfast but overall it's a good breakfast

    Oh my goodness, this hotel is in a great location. Also, great staff all around they was top teir the rooms were very clean, just some minor issues, but nothing to spoil the trip just the tub stopper didn't work for my son he don't take showers and the refrigerator on the out side had rust on it but like I said minor you want be disappointed if u stay here the rooms are like apartments the rate is so good and they gave us a complimentary upgrade 😀 will definitely stay here every time I am in the area

    Stayed in September 2023

  • Reviewed: August 27, 2023

    8.0
    It was a ok stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Pool didn’t open on time and no ice machine lol lol

    Breakfast

    Stayed in July 2023

Showing 1 - 25

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