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  5. Reviews of Sonesta ES Suites Atlanta Alpharetta Windward

Reviews of Sonesta ES Suites Atlanta Alpharetta Windward This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

5465 Windward Parkway , Alpharetta, GA 30004, United States of America

#13 of 36 hotels in Alpharetta

Guests' Choice

Review Score

Based on 639 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    8.6

  • Value for money

    8.4

  • Free WiFi

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 21, 2024

    9.0
    The staff were wonderful and that made the stay extra pleasant
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen - Hearing Accessible
    • Stayed 2 nights

    Breakfast

    Breakfast so-so

    Stayed in April 2024

  • Reviewed: February 29, 2024

    9.0
    Great location, free breakfast, great suite.
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 2 nights

    Location was great. Plenty of restaurants within minutes. For the money, it's a great value. Room was clean and the living room TV was a ROKU TV. Breakfast was ok. We missed it on Saturday because even though the welcome email from the property says breakfast goes until 10am on the weekend, it doesn't. It only goes until 9am, so keep that in mind.

    Stayed in February 2024

  • Reviewed: February 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Queen - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The a/c did not get cool enough

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • One Bedroom Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    My room had the carpet under maintenance, wet and smelly.

    Nice staff. Good location.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    Almost perfect.
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 1 night
    • Submitted from a mobile device

    Slow draining shower. Bedside lamp missing its bulb. Biggest complaint: We located a ring on the floor. At checkout we informed the checkout desk to please give our contact information to anyone that called to inquire if it had been found. Front desk staff repeatedly demanded we leave it with her and when we repeatedly declined she told us we were stealing the ring. She got loud and we repeated that we’d appreciate just supplying our contact information to anyone inquiring about it. She indicated she’d be informing her supervisor or manager. Great stay at the facility with the exception of her lack of dealing with this type of issue.

    Well kept. Spacious. Welcoming.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    9.0
    Really good place to stay
    • Leisure trip
    • Solo traveler
    • One Bedroom Suite Queen
    • Stayed 3 nights

    Can't really think of anything. As a minor issue, all clocks displayed the wrong time.

    Clean room. Comfortable bed. I didn't like pillows at first but they turned out to be very good. Basic kitchen utensils are available in the room. Very quiet air conditioner that kept my room warm and cozy when it was pretty cold outside. Good breakfast. Friendly people at the front desk.

    Stayed in February 2024

  • Reviewed: February 8, 2024

    7.0
    Perfect for what I needed
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit outdated but it was fine

    Stayed in February 2024

  • Reviewed: December 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One Bedroom Balcony Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Need more linens for sofa bed.

    Clean, quaint and comfortable suite.

    Stayed in December 2023

  • Reviewed: December 24, 2023

    7.0
    Great value if you're willing to tolerate smoky towels
    • Business trip
    • Couple
    • Two Bedroom Suite with Two Queen Beds
    • Stayed 7 nights

    Towels and sheets mostly smell of smoke. Staff willingness to help is a touch and go. One will go the extra step, but the next one will roll their eyes at your request. Staff training seems to be a sector Sonesta aimed to save money on apparently...

    Affordable large suite with full kitchen and living room and balcony for a low price. Open design means you feel a lot less like you're cramped in a hotel.

    Stayed in December 2023

  • Reviewed: December 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • One Bedroom Suite Queen - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    The customer care during check-in had a bad attitude.

    The facility was clean, at a good location, cozy and had everything that I needed. Most definitely a home away from home.

    Stayed in December 2023

  • Reviewed: October 9, 2023

    9.0
    Very pleased
    • Leisure trip
    • Family with young children
    • One Bedroom Balcony Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    When I initially booked I requested a balcony which we did get but I wasn't aware I would be sharing the space with the guests next door... so some kind of separation would be good.

    It was nice ... I love how it was like a little apartment had a whole kitchen, perfect for our little family. The staff was very nice and it was a perfect location for shopping or restaurants. They also had a cute space outside with a little fireplace and grill with a couch and table for the guests. I was very pleased with my stay overall and would definitely book with them again.

    Stayed in October 2023

  • Reviewed: October 5, 2023

    9.0
    Excellent
    • Family with young children
    • Two Bedroom Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted from a mobile device

    The pull out couch

    Everything

    Stayed in October 2023

  • Reviewed: September 2, 2023

    8.0
    I travel the roads a lot and the sonesta is pretty much the only place I stay
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing I could really complain about

    Breakfast was good!! Didn’t last long enuf tho

    Stayed in August 2023

  • Reviewed: September 1, 2023

    8.0
    Comfortable stay in Alpharetta
    • Leisure trip
    • Group
    • Two Bedroom Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    Limited towels, maintenance was in our room when we returned one day but we weren’t notified

    Comfortable beds, breakfast, location, pool, staff

    Stayed in August 2023

  • Reviewed: August 29, 2023

    8.0
    Good overall, but needs a deep clean.
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Queen - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms (both rooms I encountered) had a musty old cigar smell lingering in them, the first room I checked into it was unbearable, so they moved me, the second room the smell was more tolerable but still there. I checked in in the evening and was too tired to keep moving rooms. But I did end up having to spray a lot of perfume and room spray, even the smell of cooking steak with garlic and onions didn't full mask it. The rooms were clean enough, but in desperate need of a DEEP clean. There were drops and crumbs still in the refrigerator from previous guests, drops and splashes on the sides of trash cans and counters that needed wiping. And the cooking utensils in the kitchen needed replacement as they had all been melted and had old food permanently dried to it that would not scrub off. The pool was clean, the surrounding area however had trash on the ground, old shotglasses and a tequila bottle top.

    The hotel was very quiet, which was perfect for a 2 day mom break. Having a kitchen and full refrigerator was nice also.

    Stayed in August 2023

  • Reviewed: August 24, 2023

    8.0
    Very Good
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Location is great! Everything except staff and sometimes is not that really clean.

    Pretty decent Suites

    Stayed in May 2023

  • Reviewed: August 13, 2023

    8.0
    Good place to stay in Alpharetta.
    • Family with young children
    • One Bedroom Suite Queen - Hearing Accessible
    • Stayed 7 nights
    • Submitted from a mobile device

    Sofa bed not very comfortable. Breakfast with very repetitive options.

    Lean. SepRate room from living room. Kitchen.

    Stayed in August 2023

  • Reviewed: August 13, 2023

    7.0
    PHISH KILLS IT
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 2 nights

    NO MORE PHISH

    PHISH

    Stayed in July 2023

  • Reviewed: August 7, 2023

    9.0
    Comfortable, feels like home
    • Business trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 2 nights
    • Submitted from a mobile device

    Not super clean, but clean enough

    Friendly staff, comfortable rooms

    Stayed in August 2023

  • Reviewed: July 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Queen - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    There wasn't anything I didn't like.

    Clean, comfortable, everyone I talked to was great! The balcony was a huge bonus. My husband is a flip, flip, flip with the tv remote. I was able to have a relaxing time on the balcony!

    Stayed in July 2023

  • Reviewed: July 8, 2023

    9.0
    We were in Alpharetta for business and vacation. This hotel was a perfect choice.
    • Leisure trip
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 5 nights

    Windows are not possible to full open (probably due to safety/more effective air conditioning)

    Comfortable room and full equipped kitchen. Good facilities (pool, basketball court). Friendly staff. Lot of shopping and dining options in the area. Major company offices nearby (HPE, AT&T, etc.).

    Stayed in June 2023

  • Reviewed: July 4, 2023

    7.0
    We would stay here again,
    • Leisure trip
    • Couple
    • One Bedroom Suite Queen
    • Stayed 6 nights

    There could have been more cleaning around the appliances, and we would have loved both a non pork meat option and pork during breakfast.

    We appreciated the breakfast and the suite set up.

    Stayed in June 2023

  • Reviewed: June 30, 2023

    9.0
    Absolutely perfect
    • With a pet
    • Business trip
    • Solo traveler
    • One Bedroom Suite Queen with Tub - Mobility Accessible
    • Stayed 7 nights
    • Submitted from a mobile device

    Laundry was coins, I wish it had been card instead. There is a parking fee of $6 per night.

    The suites are very functional. Loved having a separate living space. Property has pool, grills, tennis courts, gym, snacks, laundry, full breakfast . Housekeeping were so nice, front desk accommodated everything I asked for. Hotel looks more like apartment community rather than hotel.

    Stayed in June 2023

  • Reviewed: June 27, 2023

    8.0
    okay grounds needs more attention
    • Family with young children
    • One Bedroom Suite Queen
    • Stayed 10 nights
    • Submitted from a mobile device

    residents not picking up dog poop

    location

    Stayed in June 2023

Showing 1 - 25

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