Never clean the room on my scheduled days. Had to contact front desk multiple times after several miss day

Stayed in May 2024

The elevator was not working… not an issue for us but with 3 stories it could be an issue for some, especially if you had heavy luggage. The pool water had some kind of film on it. And extra bedding was not provided for the sleeper sofa… we had to go down to the desk and get it.

Located in a lovely area. Nice and leafy/hilly. Beautiful North point Mall directly across the street. Plenty of places within walking distance to eat/shop. Ameris Bank Amphitheater is about a mile away, and why we were there. A nice walk- uphill getting there, so not for everyone, but fine for us! Overall a nice experience.

Stayed in May 2024

Outdoor fireplace not properly working to enjoy warm outside actitiy.

The convenience of the stores and great location and quiet

Stayed in April 2024

The carpet was extremely dirty and the hall way smell like dog poo

That the staff were very friendly and super nice..

Stayed in April 2024

No dish soap and cleaning sponge was provided in the kitchen. The breakfast was probably the worst I ever had. There was omelette, but it was not tasty at all (maybe made of powder?). No cheese but one kind, no vegetables, no fruit. Only yogurt and some serial. Oh, and a waffle which was tolerable.

The 2 bedroom suite was spacious and clean. I liked the kitchen and refrigerator. Good value for money.

Stayed in February 2024

Same breakfast everyday and for the fact your room can't be cleaned everyday.

The quietness .

Stayed in February 2024

didn’t have all the cooking utensils could have been cleaned at least every second day

spacious units and excellent for a family of 4 we could cook in the unit

Stayed in December 2023

A slightly longer time would be great.

Filling and satisfying

Stayed in December 2023

A bit dated and needs remodeling. No cleaning service.

2 bedroom suite at a good price. Very comfortable

Stayed in December 2023

Staff, parking policy, check in time.

Nothing

Stayed in October 2023

That because we booked thru Booking.com you would be billed $6 per car for parking and an early check in fee.

This is our 10th year staying and we like the staff and location

Stayed in November 2023

Very good. Good coffee good bagels

Stayed in October 2023

Smelly room

Pet friendly, good location

Stayed in October 2023

Bed was not comfortable at all very hard no pillow top would have been much better, I have stayed in other Sonesta in Fort Lauderdale ocean front and bed was amazing. I expected this place to same type of bed however no not really comfortable.

Room was clean, breakfast was good and the server was friendly attentive with everyone.

Stayed in October 2023

Our suite was not as clean as I would have expected. Some hairs on the bathroom floor and dust on some surfaces. Also the kitchenette was not well stocked at all (only 1 fork and a butter knife for utensils)

Location was perfect for an quick family visit.

Stayed in October 2023

Missing coffee pot and unable to power on hot plate.

Room was good size. Breakfast was plentiful and varied.

Stayed in October 2023

Room located beside air conditioning unit outside bedroom window. It was extremely noisy especially during the night. There was a constant smell in the room as if it hadn't been used for a while. Also had to ask for shower curtain, hairdryer didn't work and wardrobe door wouldn't close. Also batteries dead in remote control. Just little things but they add up.

Spacious accommodation and good breakfast. Very clean.

Stayed in September 2023

There was no service. ANY THING you needed you had to get yourself from the front desk like towels trash bags etc. No one ever cleaned the room and I was there 10 days , there some mention about I needed to be on the clean up schedule . Good thing we are clean neat people. When you asked for the basic things from the front desk it always felt like they were on a scavenger hunt to find simple things. Opening draws and coming up empty handed. There was staff there who announced that he was the new sales manager he extended himself with greetings and gestures to people in the dining room to HE KNEW we’re traveling in groups for business purposes. Anyone else in his presence were invisable . It felt weird and rude . How do you great some guest and not others and they are sitting right to each other? Also there were rarely people visible at the front desk although they were there , they were behind this wall where they couldn’t be seen . I found myself standing there saying’ HELLO IS ANYONE THERE’ when I needed some assistance. Couple of times when they appeared they would appear with their phones in their hands as if I interrupted texts with the screens open. Also the fitness room didn’t accommodate women. Lighter weights were missing no mats etc. .

Room was big suited 3 people conformably.. I felt safe . There were pots pans plates glasses and all the things I needed to be comfortable .It felt very clean.

Stayed in September 2023

Check out the clerk was rude.

Stayed in September 2023

Rooms are cleaned once in 7 days and they had to be chased to do so. Tissue rolls, kitchen towels and sops etc too was made once in 7 days. Crockery were minimal and had to call for it. No kettle, but there was coffee maker. No consideration for tea lovers. And there was tea in the room dropped off by housekeeping.

Atmosphere. Privacy. Everyone minds their biz.

Stayed in September 2023

Couch in living room was uncomfortable. It seemed like the sofa pull-out would not go all the way back in, so the cushions would not lay flat. Not a big deal, but the only thing I can say that was less than perfect.

Breakfast was fresh, well stocked and the dining room was comfortable and appealing. Staff were all friendly and helpful. Room layout was perfect for our needs. Grounds/landscaping was appealing and well-kept.

Stayed in September 2023

The kitchen was clean but under stocked as far as dishes, pans, utensils, etc. I also would’ve appreciated some dish soap or dish washer liquid. The hallways and elevator reeked of pot smoke. I’m just glad it didn’t waft into my room.

The front desk people were nice. My suite was roomy and comfortable. Bathroom was clean and stocked with towels.

Stayed in August 2023

The suite was roomy and was perfect for the 5 of us.

Stayed in July 2023

The only thing that I had an issue with here was that it smelt like someone had been smoking in the room or it was coming through the vents.

I really enjoyed the entire stay here, I loved the area and the outside fire pit was so nice to sit by after a long day at the ball fields.

Stayed in June 2023