My toilet was clean but not clean

Early check-in the front desk clerk she was awesome. The bed was really clean, and neat room size was great

Stayed in April 2024

clean rooms

Stayed in April 2024

They had some part of the roof broken and that the rooms are not good at noice cancelling. I could hear other people conversations and every time someone flushed their toilets. Also, although I appreciate breakfast being included, it was lacking a bit of variety and organization. One stations said "scrambled eggs" but no eggs to be found.....it just felt messy for some reason. Last but not least....you should implement a "non smoking on the facilities" rule and enforce it. Every single time I got on the elevator I got high just by the weed smell.

Location! Is just perfect. Walking distance galleria mall and a few other nice places. The area is very beautiful for sure.

Stayed in April 2024

It wasn’t too much I didn’t like. The only the thing is we has a 1 bedroom suite with 2 double beds and a pull out couch in the living area. The living area is so tiny you would have to move furniture in order to pull out couch. Just something to consider when booking for multiple people needing a sleep area

The beds were comfortable and the kitchen was a bonus. The bedroom area was where the bathroom and sink area was great nice and roomy only for family , if you shared room with friends the bathroom being in the bedroom area would be an inconvenience. Breakfast was decent which included hot meals buffet style. Outdoor seating area with grill was perfect we enjoyed a nice barbecue dinner 1 night. The pool needed cleaning but no one was using it. Next door to Galleria Mall which was good but we got around by Uber/Lyft to our destinations which where all in a 12/25 minute radius and Uber/lyft rates were very cheap.

Stayed in April 2024

All of the smoking smells

The breakfast and location were great

Stayed in April 2024

The lift system is really old. It gets the job done but it’s really old.

I like the fact that there’s a full set of kitchen appliances. Although I don’t actually use it but having them is above my expectations.

Stayed in April 2024

The common areas were dismal & we were allocated a room as far as possible from reception & yet on one night only 30 rooms were occupied. Why?

The room was very clean had everything you would need

Stayed in April 2024

Just an idea might be to spruce up your entrance to the hotel - rearrange that space to seem more like a welcome space rather than just an office with drab office lighting.

Coming from the close-by former Indigo Hotel where I had stayed many times I was at first slightly disappointed by the lack of an artistic flair at Sonesta - slowly I came to accept the basic no frills atmosphere and learned to appreciate the positive elements: the free and always available parking right in front of the hotel as well as the excellent lighting ; one of our top requirements, the super comfortable beds, the kitchen which allowed having meals in if one chose; the breakfast which offered something for all tastes and was well presented, and the great shower in the bathroom. The washroom is a great plus even though we did not use. The location is of course tops.

Stayed in February 2024

The property was dated and not like how it was pictured in the description. Housekeeping and management was a little pushy and rude at checkout time.

The breakfast was good, with a lot of options and the location was within walking distance of the Galleria.

Stayed in March 2024

Elevator was old

The Room and Bed were Great, Comfortable, and Clean. Got upgraded room and we love it. Thanks.

Stayed in February 2024

My apartment had tea and coffee but no way to boil the water,there was a coffee machine which I couldn’t use.

The apartment I stayed in was very clean,comfortable and quiet. The buffet breakfast was nice.

Stayed in February 2024

A shower diverter was broken so we couldn't take a shower and it was super inconvenience.

Great room and lovely crew. Liked location and exterior, especially back yard.

Stayed in February 2024

Mold on windows

In good area

Stayed in February 2024

Shower would get cold sometimes

It is 1 block from Galleria and 2-3 blocks from the Waterwall. Breakfast was included (I loved that they had cottage cheese). Free parking was also great. We stayed in a studio. As for the bathroom, I like when the sink is separate/outside.

Stayed in February 2024

Hotel needs renovation

Personnel was very friendly

Stayed in February 2024

Dated and felt old

Location

Stayed in December 2023

All the wholes in the roof of the hallways and the stinky smell of the hallways

The breakfast was hot and plentiful. The room was very clean and had everything we needed.

Stayed in January 2024

No issues whatsoever

Location, cleanliness, room size and a fair breakfast

Stayed in January 2024

Everything was OK

Breakfast was good. Location is great, waking distance to the galleria mall, very safe neighboorhood

Stayed in January 2024

Dishwasher was not secured to counter and fell over. The entire dishwasher, unfortunately, but I'm sure it is fixed. Fridge had a fan that rattled all the time. One of the toilets had problems filling.

Great location and helpful staff. Kirk was great. The room was huge and actually had one more bed and bathroom than expected.

Stayed in January 2024

Very clean property, friendly and highly professional staff. Couldn’t have asked for more 👍

Stayed in January 2024

Breakfast

Excellent location and helpful and friendly staff

Stayed in January 2024

Breakfast is amazing. Lots of variety and very rich!

Stayed in December 2023

The payment procedure for reverting the authorization holds the amount should be more streamlined.

I checked in on the date 09.12.2023. During check-in, the behavior of on-duty staff at reception was not pretty.

Stayed in December 2023