Reviews of Sonesta ES Suites New Orleans Convention Center This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
345 Saint Joseph Street, Arts - Warehouse District, New Orleans, LA 70130, United States of America
#100 of 169 hotels in New Orleans
Guests' ChoiceReview Score
Based on 1297 hotel reviews
8.1Score breakdown
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Cleanliness
8.4
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Comfort
8.4
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Location
8.6
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Facilities
8.3
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Staff
8.6
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Value for money
8.1
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Free WiFi
8.4
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Reviewed: May 6, 2024
Averil
United Kingdom26 Reviews9.0“Great place.”- • Leisure trip
- • Family with young children
- • Two Bedroom Suite with Two Queen Beds
- • Stayed 6 nights
- • Submitted from a mobile device
The plastic cutlery at breakfast.
The breakfast was a great selection. the staff were so so lovely and helpful. The room was great and spacious and had everything we needed. I used the gym and the pool which both offered towels I liked that there didn't have cleaners every day and only once a week because it felt more like our hoke for the week without someone coming in every day. if you needed anything, you just asked at reception, and they gave it to you.
Stayed in May 2024
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Reviewed: May 4, 2024
Marisa
Canada24 Reviews3 helpful votes8.0“All needs were met”- • Leisure trip
- • Travelers with friends
- • Studio Suite Queen
- • Stayed 7 nights
- • Submitted from a mobile device
All good
Greenery, facilities ie gym
Stayed in April 2024
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Reviewed: May 2, 2024
Troy
United Kingdom2 Reviews7.0“Great value for money and good location”- • Leisure trip
- • Family with young children
- • Studio Suite Queen
- • Stayed 9 nights
Cleaners don't attend daily and that can lead bathroom materials running out. Having said that, you can ask and they will provide immediately.
Value for money and facilities: Definitely family friendly and suitable for solo travellers. The hotel offers an incredible buffet breakfast, a great gym, basketball court, tennis and swimming pool area. Location: I felt very safe. It's an 8 minute walk to the convention centre and a 20-30 minute walk to the French Quarter/ Smoothie King Centre/ Superdome. Only time I used a cab was to visit the Jazz Fest which was on the other side of town. Staff: warm and approachable. They take good care of their guests and even offer cake, popcorn, information pamphlemts and flavoured water. Guests: they keep to themselves and posed no trouble. Room: I liked that the room had multiple TVs and a kitchen with a large fridge and freezer. The cleaners don't fix the room daily but you can ask for it if you need it.
Stayed in April 2024
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Reviewed: May 2, 2024
Lee
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 5 nights
- • Submitted from a mobile device
I had to ask for towels several times, I also requested housekeeping and they did not show up in the 5 days I stayed.
The front desk staff was knowledgeable about the area and they were friendly.
Stayed in May 2024
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Reviewed: May 2, 2024
Luan
United States of America6 Reviews7.0Good- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 1 night
- • Submitted from a mobile device
The room was clean.
Stayed in April 2024
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Reviewed: May 1, 2024
William
United States of America13 Reviews7.0“Fine but not my favorite stay in NOLA.”- • Leisure trip
- • Couple
- • One Bedroom Suite Queen
- • Stayed 4 nights
- • Submitted from a mobile device
Small bed for a studio. Staff not your typical NOLA friendly vibe. Not bad just not out of their way friendly. Breakfast nothing special. Parking expensive buts that’s NOLA. Overall hotel was nice but a bit farther away from Poydras St than we usually stay.
Large rooms
Stayed in April 2024
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Reviewed: May 1, 2024
Chanel
United States of America1 review9.0Wonderful- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 2 nights
- • Submitted from a mobile device
A/C broken and toilet in first room broken. Key stopped working the next day
Rooms were spacious nice location view
Stayed in April 2024
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Reviewed: May 1, 2024
Sallymarie
United Kingdom16 Reviews7.0“Great”- • Leisure trip
- • Family with young children
- • Studio Suite Queen
- • Stayed 6 nights
Confussion with valet charged my card as well as my sons card, but my credit card company sorted that out when we got back to UK.
Breakfast bar was great, room and location good too
Stayed in April 2024
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Reviewed: May 1, 2024
Kathryn
United States of America56 Reviews3 helpful votes9.0“Superb comfort and such a good deal!”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 3 nights
The room was so very well designed and maintained, in so many small ways that add up. The bed was both firm and cushioned. The shower had a little shelf about 12 inches off the ground, for ladies to rest their feet on while shaving their legs. The kitchenette was well equipped. We enjoyed our room which faced the interior courtyard/pool area, which had many large shady trees. We were there for leisure but the desk area is well set up for work. The breakfast was solid, a bit above average. The location was convenient for our purposes. The room was spacious and quiet, and appeared fairly recently updated. The staff was gracious and welcoming and helpful. All in all, it exceeded our expectations, and the price/quality ratio was amazing.
Stayed in May 2024
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Reviewed: May 1, 2024
Evelyn
United States of America1 review8.0“My first time visiting area, where I celebrated my birthday.”- • Leisure trip
- • Family with young children
- • One Bedroom Suite Two Doubles
- • Stayed 3 nights
- • Submitted from a mobile device
Cleanliness of the outside building was not up to par. Had to pay for parking, never visited a hotel that I had to pay $44 a day to park at hotel where I paid to lodge
Breakfast was good for the most part
Stayed in April 2024
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Reviewed: May 1, 2024
Eva
Austria24 Reviews1 helpful vote8.0“Convenient centrally looked hotel, with friendly staff and good amenities”- • Leisure trip
- • Group
- • Studio Suite Queen
- • Stayed 6 nights
The shower pressure was not great, the shower head quite old, so it was almost painful to shower
Had forgotten breakfast was included in the room, which was a nice surprise. And the breakfast was fresh and pretty good. We had also been upgraded from a studio to a one bedroom apartment which was great
Stayed in April 2024
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Reviewed: April 29, 2024
Robert
United States of America44 Reviews1 helpful vote8.0“I would like a hotel a little more central if I come again.”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 2 nights
Location was just okay. Everything smelled like marijuana. Neighborhood did not feel safe to walk in. Parking was very pricey.
Breakfast was very good had hot eggs and sausage and seating was inside and outside. Neighborhood was fairly central. Staff were excellent.
Stayed in April 2024
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Reviewed: April 29, 2024
Patricia
United States of America40 Reviews1 helpful vote9.0“Comfortable and friendly staff”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast was ok and street noise could be loud at night
Clean, comfortable, nice staff. I liked the spacious courtyard and king cake they offered in the lobby.
Stayed in April 2024
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Reviewed: April 28, 2024
Josephine
United Kingdom16 Reviews7.0“Breakfast not reflective of the price of the room”- • Leisure trip
- • Family with young children
- • Studio Suite Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Terrible breakfast. Appalling that everything is served with disposable plates, cutlery etc....absolutely no need to create all this waste. Limited vegetarian hot options. We used the laundry facility - washer worked fine but used the drier for over an hour and still had to hang the clothes to dry in our room for 2 days....
Comfortable, spacious room
Stayed in April 2024
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Reviewed: April 26, 2024
Jason
United States of America59 Reviews6 helpful votes8.0“Good place to stay just far enough away from the Bourbon St craziness.”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 7 nights
- • Submitted from a mobile device
Floor and carpets are a bit dingy. Litter here and there but that is more a criticism of guest behavior and not the hotel staff.
Outdoor sitting area, frienly staff. Free breakfast was ok
Stayed in April 2024
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Reviewed: April 24, 2024
Viviana
United States of America4 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 3 nights
- • Submitted from a mobile device
They need to improve cleanliness in the facilities. I was there for 3 days and in none of them the elevator was cleaned.
It is close to the center and you can walk to all places
Stayed in April 2024
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Reviewed: April 23, 2024
Carlota
Spain26 Reviews3 helpful votes7.0“Nice if you a book a room for 2, not for 3 people”- • Leisure trip
- • Group
- • Studio Suite Queen
- • Stayed 3 nights
- • Submitted from a mobile device
The extra bed. We booked a room for 2 people and there were a double bed and also a couch with a bed inside which was super uncomfortable. I ended up with back pain after 2 days sleeping there. It is ashamed that the hotel offers a book for 3 people with this extra unacceptable couch to sleep. It was old and very dirty.
Check in 24/7 and stuff was nice. The hotel was in a good location to walk to different places in New Orleans
Stayed in April 2024
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Reviewed: April 23, 2024
Paul
United Kingdom78 Reviews8 helpful votes8.0“Enjoyable”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Noisey A C could not slow down fan speed , would have nice to have a couple of bottles of complimentary chilled water in the fridge on arrival.
Good breakfast nice room
Stayed in April 2024
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Reviewed: April 22, 2024
Abigail
United States of America11 Reviews9.0“A great family friendly spot for a good value!”- • Leisure trip
- • Family with young children
- • Studio Suite Queen
- • Stayed 2 nights
- • Submitted from a mobile device
The bathroom door didn’t fully close and some wear and tear on the room, but really didn’t effect our stay much at all.
Great quiet and secure location! Kind and helpful staff, decent breakfast, and comfortable rooms. Not a luxury hotel but a fantastic value.
Stayed in April 2024
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Reviewed: April 22, 2024
Joseph
United States of America1 review7.0Good- • Business trip
- • Group
- • One Bedroom Suite Two Doubles
- • Stayed 3 nights
Breakfast was Very Good
Stayed in April 2024
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Reviewed: April 18, 2024
Lanesha
United States of America5 Reviews8.0“My stay was overall good. The staff were friendly, helpful and knowledgeable of the area. The room s”- • Leisure trip
- • Family with young children
- • One Bedroom Suite Two Doubles
- • Stayed 3 nights
- • Submitted from a mobile device
I didn't like the distance of the walk when walking
The breakfast was good. They offered a variety of foods such as eggs, bagels, toast, fruit cereal, turkey meats as well as pork mèats. Juices, teas and coffee. The walk was probably a good 23 minutes to the french quarter. By Uber about 5mins costing about $9 to $13 bucks depending on the time of day and amount of people.
Stayed in April 2024
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Reviewed: April 16, 2024
Jaykay25
Macau33 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Solo traveler
- • Studio Suite Queen
- • Stayed 6 nights
- • Submitted from a mobile device
The breakfast choices could include more healthy options.
The room was clean and very quiet.
Stayed in January 2024
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Reviewed: April 16, 2024
Schultz
United States of America2 Reviews1 helpful vote8.0Very Good- • Family with young children
- • Studio Suite Queen
- • Stayed 1 night
- • Submitted from a mobile device
Parking is $43.00 a day. Did have an issue with door key card not working. Had to have a security member or manager let is in our toom when we came back from any activity.
Breakfast and room were great. Comp the parking due to keycarz issue.
Stayed in April 2024
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Reviewed: April 15, 2024
Robert
United States of America5 Reviews8.0“Excellent value.”- • Leisure trip
- • Couple
- • Studio Suite Queen
- • Stayed 2 nights
- • Submitted from a mobile device
No complaints.
Room was spacious and included a kitchenette.
Stayed in April 2024
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