425 Bonham Street, San Antonio, TX 78205, United States of America
#88 of 315 hotels in San Antonio
Guests' ChoiceBased on 1237 hotel reviews
8.2Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.3
Staff
9.0
Value for money
8.1
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 6, 2024
Millhouse
United States of AmericaThe breakfast was just ok but it was better than nothing. It was still great to have something to start the day.
The hotel was in a great location, very close to the Alamo and just a short walk to the Riverwalk. It was nice and quiet. The room was clean and comfortable with so much room!!! It was so nice having separate bedrooms!!
Stayed in May 2024
Reviewed: May 2, 2024
Anderson
United States of AmericaThe rooms are little outdated. The parking rate ($40) could be more affordable for the guests who are staying on the hotel. We have ended up parking in a public parking building in front of Hyatt for $10 per day
Perfect location, next to the Alamo and few minutes walking from the riverside. Good breakfast included.
Stayed in April 2024
Reviewed: May 2, 2024
Ruthie
United States of AmericaWe visited during the festival and didn't realize it would be so crowded, but it was still nice
The staff always greeted us with a hello and a smile. The coffee was always good and hot. Kurt went out of his way to make our stay comfortable
Stayed in April 2024
Reviewed: April 26, 2024
Roberta
United States of AmericaT staff was very nice. The room was large enough for 3 adults. The breakfast is very good. The parking (we rented a car for out of town activites) was an extra charge, is average for the location. The car was parked and retieved by tge valet, an extra convience. The hotle is one block from the Alasmo, and within walking distence of the San Antonio Riverwalk. A very good value for family traveling with children. There is a full kitchen, with a stove, a dishwasher, a full refridgerater, and cooking utensils.
Stayed in April 2024
Reviewed: April 23, 2024
Nkkwontheroad
United States of AmericaThere is a valet parking charge of $40+tax per night, which was unexpected. It was probably in the fine print of the reservation, but we weren't aware ahead of time. Considering we didn't take the car out during the two-night stay, the cost seemed excessive.
Location was great for The Alamo and River Walk; walking distance to both. The front desk staff were welcoming and helpful. The room was large and comfortable.
Stayed in April 2024
Reviewed: April 20, 2024
Rhonda
AustraliaThe laundry facilities, it's just weird. You have to get an app so you can register and load money onto but doesn't work for international mobiles so you have to call customer services. Then when he finally responds, he advises you of a mobile number (which is the account number) and gives you a pin to enter so that you are registered for the app, then you can load your credit card details onto and get electronic tokens. This all seemed a bit sus to me, wasn't sure if all international travellers use the same account number, it definitely didn't feel secure so I took a pass. It may be fine but it was an awful lot of hassle just to do some washing, not to mention the international mobile calls trying to get through to customer services. The night manager was no help, he said that it was not their issue however the day staff were fantastic and found a work around so I could catch up on some necessary laundry.
Location was perfect, walking distance to the river walk and other main attractions. Slept well and hot showers which are our priorities when travelling. Complimentary breakfast. Would definitely stay here again but not if I needed laundry facilities.
Stayed in March 2024
Reviewed: April 19, 2024
Carlos
United States of AmericaRoom was for 3 people. Sofa mattress needs to be upgraded, not comfortable at all.
Room was spacious in general and had a great view. Location is perfect walking distance from riverwalk.
Stayed in April 2024
Reviewed: April 15, 2024
Minerva
United States of AmericaThe breakfast staff need a taste pancake maker and coffee it ran out to fast .
the location
Stayed in March 2024
Reviewed: April 10, 2024
Naomi
United KingdomThe breakfast was chaotic with queues everywhere and not enough seats. I don’t really understand how you can have breakfast tacos with only the filling but there was nothing else. The room was well appointed but missing basics like even one dishwasher tablet or washing up liquid. I had noted parking was available but only found out when we arrived this was valet only and $40 a night. It would have been good to know this in advance to make other arrangements
Great location and the room was well designed with small kitchen. We were given one with a lovely view on the top floor. Minutes walk to the Alamo etc
Stayed in April 2024
Reviewed: April 1, 2024
Huseyin
United States of AmericaWiFi was not available for 3 days. When you ask something from reception it takes hours for it to be delivered and you need to call multiple times. Sofa bed is in very bad shape and cannot be used. I asked for replacement and I was given foldable bed which was ok. Swimming pool had only a few chairs to sit. Only available parking is valet parking. You need to pay.
Suit with two bedroom and kitchenette is good for a family. Valet parking was very fast. I was given discount for sofa bed and wifi issue.
Stayed in March 2024
Reviewed: March 28, 2024
Joy
United States of AmericaNo vent on bathrooms, nobody clean our rooms for the entire 4 days of stay
Location, size of the rooms
Stayed in March 2024
Reviewed: March 25, 2024
Huber
United States of AmericaThe Staff was amazing, we had to stay 2 extra nights due to a medical emergency and the front desk staff were so caring and made sure we had what we needed.
Stayed in February 2024
Reviewed: March 18, 2024
Christopher
United States of AmericaTiny swimming pool. Picture online is very deceiving
Good location, friendly staff
Stayed in March 2024
Reviewed: March 9, 2024
Mae
United States of AmericaThe room telephone didn’t work and I was told someone the next day would check it out. There were no wash cloths in the room. Complimentary bottles of water would be nice or one bottle would be fine. I paid $4 for one.
Nice room layout.
Stayed in March 2024
Reviewed: March 2, 2024
Kelly
United States of AmericaThe ac was a challenge to operate. It was freezing when we first got in and it didn’t seem to adjust when we made changes to the thermostat. (Heater wouldn’t come on, so we ended up turning it off to warm up the room)
Rooms were a generous size. Clean, quiet hotel
Stayed in February 2024
Reviewed: March 1, 2024
Aine
United States of AmericaWe had no hot water in the shower our first night, called reception and were told they would send maintenance, waited over an hour and no one came so just had to have a cold shower. The following morning we finally got maintenance to come and had to move to a different room. The aircon is not great but thankfully it wasn't too warm during our visit.
Really good location close to Alamo and the river walk. Free breakfast is basic but good. Coffee and water available in the lobby all day. Rooms are a good size and were clean.
Stayed in February 2024
Reviewed: February 21, 2024
Em
NetherlandsAlongside the facilities being clean and well taken care off, the atmosphere was very accommodation. Location wise: superb. Valet parking was well organized, professional and the gentlemen were kind and frkendly. Had a wonderful stay!
Stayed in February 2024
Reviewed: February 8, 2024
Susani
United States of AmericaNeeds some updating
Spacious for 2 bedrooms
Stayed in February 2024
Reviewed: February 3, 2024
Li
Canadai have arrived 12pm, checking time is 4pm. Other guests 3;30pm approach to the counter and attempting to get the key. The girl confirm my passport and credit, than said u need to wait 4pm sharp , still have half hour to b 4pm. im the only one block out to checking around 3:35. other suggestion is pay 35$ to checking 3:35pm. im very resent the behavior they show : 1)i m the only one block out to checkign 3:35Pm, or pay extra $35 for earlier 25 mins. 2. as long as enter the hotel, they said they dont have room for me, until Feb. plus, we dont have ur booking until i show it to them. Honesty, it pass the message to me is they r not happy i stay, or booking. In Contrast, they want show their authority to me. What the message i got. Except this, over all s excellent. (they dont even take good care of booking or priceline guests???) 3. i stay in Galveston 7 nites, Eilon htl 7 nites. i can cancel this booking , rebook as per nite 70-80usd. However i didnt cancel original booking and take the best rate. I show my royalty to Priceline and booking .com( thats my character)
superior clean
Stayed in January 2024
Reviewed: January 28, 2024
Alexandra
United States of AmericaIt was nice and roomy perfect for a family of 4
Stayed in December 2023
Reviewed: January 10, 2024
Andrew
IsraelThe thermostat in the room as it went from being too cold to being too hot.
The hotel was very good that my wife sent packages to the hotel, which the the hotel held for me until I came to the hotel. Some of the packages arrived a week before I got to the hotel. Also, the person doing the night shift was helpful when I needed a taxi at 3 in the morning when I checked out. I also liked that the room had a regular size refrigerator (not the tiny ones like in most hotels) with a separate freezer section.
Stayed in January 2024
Reviewed: January 8, 2024
Miguel
United States of AmericaGuest directly above our room was stomping loudly.
Valet service was prompt and friendly.
Stayed in January 2024
Reviewed: January 6, 2024
Deteria
United States of AmericaThe property really needs an upgrade. The price does not match the facility. I've stay in the same hotel in different cities, they were well maintained. However this one was not.
The staff was very friendly and amazing.
Stayed in December 2023
Reviewed: January 5, 2024
Maria
United States of AmericaBreakfast is so Good
Stayed in January 2024
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