everything went well except roaches in the bathroom sink and tub

The location and hospitality was good

Stayed in May 2024

The phones didn’t work, so every time I needed to call for housekeeping or anything else, I had to go downstairs. The bathtub leaked and they couldn’t fix it. It’s very old and not modernized like most of the other hotels. And the cost of keeping your car there is very high. This website where I booked did not say that would be an added cost.

Its location

Stayed in May 2024

No complaints except perhaps state tax which Hotel cannot do anything about

Location great. Breakfast good.

Stayed in May 2024

The beds were very uncomfortable. The sheets were too small for the bed. It was a full size fitted sheet on a queen size bed. The fitted sheet would not stay on. No grass for the dog to potty.

The location was perfect for what we needed. The room was a good size. Love that it had a kitchen. Also happy it was dog friendly.

Stayed in May 2024

The pool was smaller than pictured. Could use an umbrella. Also room furniture was worn. Could use a lamp and side table by the couch for reading.

I liked the location across from the Alamo and easy walk to River walk.

Stayed in May 2024

The breakfast was just ok but it was better than nothing. It was still great to have something to start the day.

The hotel was in a great location, very close to the Alamo and just a short walk to the Riverwalk. It was nice and quiet. The room was clean and comfortable with so much room!!! It was so nice having separate bedrooms!!

Stayed in May 2024

The rooms are little outdated. The parking rate ($40) could be more affordable for the guests who are staying on the hotel. We have ended up parking in a public parking building in front of Hyatt for $10 per day

Perfect location, next to the Alamo and few minutes walking from the riverside. Good breakfast included.

Stayed in April 2024

We visited during the festival and didn't realize it would be so crowded, but it was still nice

The staff always greeted us with a hello and a smile. The coffee was always good and hot. Kurt went out of his way to make our stay comfortable

Stayed in April 2024

T staff was very nice. The room was large enough for 3 adults. The breakfast is very good. The parking (we rented a car for out of town activites) was an extra charge, is average for the location. The car was parked and retieved by tge valet, an extra convience. The hotle is one block from the Alasmo, and within walking distence of the San Antonio Riverwalk. A very good value for family traveling with children. There is a full kitchen, with a stove, a dishwasher, a full refridgerater, and cooking utensils.

Stayed in April 2024

There is a valet parking charge of $40+tax per night, which was unexpected. It was probably in the fine print of the reservation, but we weren't aware ahead of time. Considering we didn't take the car out during the two-night stay, the cost seemed excessive.

Location was great for The Alamo and River Walk; walking distance to both. The front desk staff were welcoming and helpful. The room was large and comfortable.

Stayed in April 2024

The laundry facilities, it's just weird. You have to get an app so you can register and load money onto but doesn't work for international mobiles so you have to call customer services. Then when he finally responds, he advises you of a mobile number (which is the account number) and gives you a pin to enter so that you are registered for the app, then you can load your credit card details onto and get electronic tokens. This all seemed a bit sus to me, wasn't sure if all international travellers use the same account number, it definitely didn't feel secure so I took a pass. It may be fine but it was an awful lot of hassle just to do some washing, not to mention the international mobile calls trying to get through to customer services. The night manager was no help, he said that it was not their issue however the day staff were fantastic and found a work around so I could catch up on some necessary laundry.

Location was perfect, walking distance to the river walk and other main attractions. Slept well and hot showers which are our priorities when travelling. Complimentary breakfast. Would definitely stay here again but not if I needed laundry facilities.

Stayed in March 2024

Room was for 3 people. Sofa mattress needs to be upgraded, not comfortable at all.

Room was spacious in general and had a great view. Location is perfect walking distance from riverwalk.

Stayed in April 2024

The breakfast staff need a taste pancake maker and coffee it ran out to fast .

the location

Stayed in March 2024

The breakfast was chaotic with queues everywhere and not enough seats. I don’t really understand how you can have breakfast tacos with only the filling but there was nothing else. The room was well appointed but missing basics like even one dishwasher tablet or washing up liquid. I had noted parking was available but only found out when we arrived this was valet only and $40 a night. It would have been good to know this in advance to make other arrangements

Great location and the room was well designed with small kitchen. We were given one with a lovely view on the top floor. Minutes walk to the Alamo etc

Stayed in April 2024

WiFi was not available for 3 days. When you ask something from reception it takes hours for it to be delivered and you need to call multiple times. Sofa bed is in very bad shape and cannot be used. I asked for replacement and I was given foldable bed which was ok. Swimming pool had only a few chairs to sit. Only available parking is valet parking. You need to pay.

Suit with two bedroom and kitchenette is good for a family. Valet parking was very fast. I was given discount for sofa bed and wifi issue.

Stayed in March 2024

No vent on bathrooms, nobody clean our rooms for the entire 4 days of stay

Location, size of the rooms

Stayed in March 2024

The Staff was amazing, we had to stay 2 extra nights due to a medical emergency and the front desk staff were so caring and made sure we had what we needed.

Stayed in February 2024

Tiny swimming pool. Picture online is very deceiving

Good location, friendly staff

Stayed in March 2024

The room telephone didn’t work and I was told someone the next day would check it out. There were no wash cloths in the room. Complimentary bottles of water would be nice or one bottle would be fine. I paid $4 for one.

Nice room layout.

Stayed in March 2024

The ac was a challenge to operate. It was freezing when we first got in and it didn’t seem to adjust when we made changes to the thermostat. (Heater wouldn’t come on, so we ended up turning it off to warm up the room)

Rooms were a generous size. Clean, quiet hotel

Stayed in February 2024

We had no hot water in the shower our first night, called reception and were told they would send maintenance, waited over an hour and no one came so just had to have a cold shower. The following morning we finally got maintenance to come and had to move to a different room. The aircon is not great but thankfully it wasn't too warm during our visit.

Really good location close to Alamo and the river walk. Free breakfast is basic but good. Coffee and water available in the lobby all day. Rooms are a good size and were clean.

Stayed in February 2024

Alongside the facilities being clean and well taken care off, the atmosphere was very accommodation. Location wise: superb. Valet parking was well organized, professional and the gentlemen were kind and frkendly. Had a wonderful stay!

Stayed in February 2024

Needs some updating

Spacious for 2 bedrooms

Stayed in February 2024

i have arrived 12pm, checking time is 4pm. Other guests 3;30pm approach to the counter and attempting to get the key. The girl confirm my passport and credit, than said u need to wait 4pm sharp , still have half hour to b 4pm. im the only one block out to checking around 3:35. other suggestion is pay 35$ to checking 3:35pm. im very resent the behavior they show : 1)i m the only one block out to checkign 3:35Pm, or pay extra $35 for earlier 25 mins. 2. as long as enter the hotel, they said they dont have room for me, until Feb. plus, we dont have ur booking until i show it to them. Honesty, it pass the message to me is they r not happy i stay, or booking. In Contrast, they want show their authority to me. What the message i got. Except this, over all s excellent. (they dont even take good care of booking or priceline guests???) 3. i stay in Galveston 7 nites, Eilon htl 7 nites. i can cancel this booking , rebook as per nite 70-80usd. However i didnt cancel original booking and take the best rate. I show my royalty to Priceline and booking .com( thats my character)

superior clean

Stayed in January 2024