Nine Commerce Drive, Middletown, RI 02842, United States of America
#15 of 20 hotels in Middletown
Guests' ChoiceBased on 440 hotel reviews
7.5Cleanliness
8.2
Comfort
8.1
Location
8.1
Facilities
7.8
Staff
8.4
Value for money
7.5
Free Wifi
7.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 23, 2024
Cutler
United States of AmericaThree of us stayed in the room. There were only towels and coffee for two. The faucet knob in the tub was very loose and difficult to use.
Staff was friendly. Room was clean.
Stayed in May 2024
Reviewed: May 19, 2024
James
United States of AmericaThe pool was closed for repairs and that was not relayed to me. The price should have been adjusted because that is one of the reasons we stayed here was so my kids could go swimming.
It was clean and the staff was nice.
Stayed in May 2024
Reviewed: May 17, 2024
Burnell
United States of AmericaBreakfast wasn't included in the cost of our stay.
The hotel was clean and staff was friendly. My dog was welcome
Stayed in May 2024
Reviewed: May 7, 2024
Steve
United States of AmericaPool was being redone. Location was a behind some defunct store fronts.
Nice an clean and staff was friendly
Stayed in April 2024
Reviewed: April 22, 2024
Kathryn
United States of AmericaWe were sad that the pool was under construction and we were not able to use it
Hotel was very clean and hotel staff were very friendly.
Stayed in April 2024
Reviewed: December 6, 2023
Romano
United States of AmericaVery disappointed that the pool was closed for renovation. This hotel was booked primarily to use the pool over the holiday weekend. Had I known about the closure I would have canceled my reservation and booked elsewhere. Considering the pool was closed the nightly rate was more than I would usually pay for a hotel with no pool. I would very much like to be contacted regarding a refund. Also despite the hotel not being fully booked for the weekend our room was right next to a family with children who were not very quiet. Lastly there was no breakfast or housekeeping which is surprising since most hotels now offer both. We will not be staying here again.
The water in the shower was hot and relaxing. The room had a nice love seat to watch TV from. Cable TV with all my favorite channels.
Stayed in November 2023
Reviewed: December 3, 2023
Giselle
United States of AmericaThe rooms need to be cleaner. The soap bar by the sink was open, there was what seemed to be a used facial clothe that had been left there hanging, the garbage pale had a bottle in it, night stand had cup stains on it, where toilet was there was urine stains. It became so uncomfortable to be there... I didn't know what else I would encounter. Also I called for an extra blanket and the front desk lady was going to send someone to bring it and the guy never showed up with the blanket. I went down and the front desk lady got it for me herself.
Overall, it was a nice place and in a good location. Rooms are pretty nice and updated.
Stayed in December 2023
Reviewed: October 26, 2023
Susan
United States of AmericaThe beds are ok not very comfy. They don't give you any cups in the room.
the coffee was great I didn't eat breakfast
Stayed in October 2023
Reviewed: October 16, 2023
Betty
United States of AmericaPool area could have been cleaner and picked up.
Good value. Room clean and well taken care of. Good size room. Nice decor. Bathroom spotless. Pool area. could have been a bit cleaner, socks and papers on table and floor for two days. Towels left from previous day(s). Loved the indoor to outdoor pool. Temp of water comfortable. Hot tub clean and hot!
Stayed in October 2023
Reviewed: October 5, 2023
Lillian
United States of AmericaBetter signs for directions in the building.
Didn’t eat breakfast. Free coffee should have been offered.
Stayed in September 2023
Reviewed: September 23, 2023
Magdalena
United States of AmericaI ordered two rooms and was very unpleasantly surprised that I got them in two different places in the hotel. I expected them to be at least on the same side since they can't be next to each other anymore.
The overall breakfast was OK, but nothing special. The surprise was the limited choice of breakfast.
Stayed in August 2023
Reviewed: September 23, 2023
Kathryn
United States of AmericaThe musty smell in the rooms and the hallways would keep me from returning. I was shocked that I didn’t end up with a sinus infection. Definitely could not spend more than 1 night there.
Staff was very helpful in getting me an early/on time check in so we could dress for an event. This was greatly appreciated.
Stayed in August 2023
Reviewed: August 30, 2023
Alesa69
ItalyAll good!
The hotel is very pretty and new. The room was big and the bed was comfy. We enjoyed the pool, which the staff allowed us to use a little longer than supposed, so thanks!
Stayed in June 2023
Reviewed: August 28, 2023
Linda
United States of AmericaDid not know ther was work going on outside our window and early in morning, pool was hard to walk too, long way with my disability, you had said there would be a balcony attached to the room window area.
Let us stay 1 hour longer and fast check in.
Stayed in August 2023
Reviewed: August 27, 2023
Jenine
United States of AmericaThe beds were just ok
The property was in a great location.
Stayed in August 2023
Reviewed: August 21, 2023
Lisa
United States of AmericaIncluded breakfast would be nice. We just came from a Springhill suites the night before and overall paid less for our room and enjoyed a wonderful breakfast.
Stayed in August 2023
Reviewed: August 21, 2023
Dale
Germanypoor fitness center
Stayed in July 2023
Reviewed: August 20, 2023
Kathleen
United States of AmericaHaving to pay cash for morning coffee…it was not included.
Being able to sit outside of my room and drink my coffee.
Stayed in July 2023
Reviewed: August 16, 2023
Boucher
United States of Americahot tub wasn’t working properly. Bed pillows in room were uncomfortable. No complimentary breakfast like years ago
Would have liked complimentary breakfast for money spent. Location is great. We’ve used this hotel many times for the past 30 years since my kids were little. Rooms are clean but a little run down. Hot tub wasn’t working to capacity
Stayed in August 2023
Reviewed: August 9, 2023
Karen
United States of AmericaThe halls and elevator were not clean
Stayed in August 2023
Reviewed: August 3, 2023
Elizabeth
United States of AmericaWhat I didn't like was that Booking.com offered an upgrade for $4 extra per night which would have given me a 2 Queen Bed upgrade with courtyard view. After mentioning this to the receptionist at the hotel I was advised that those rooms didn't exist. So.... I don't know why Booking.com $8 would charge me the extra money. I will be hesitant to book w/booking.com again. My stay otherwise was a great experience at no fault to the hotel.
Stayed in July 2023
Reviewed: July 31, 2023
Alexis
United States of AmericaI was so excited to use the pool with the indoor/outdoor access but I was a little disappointed when I got in and there were brown stains on the bottom of the pool.
I called to check in early (as I had requested when I booked the room) and the concierge was very helpful and polite. She even encouraged me to call multiple times to check if there were rooms opening up. She then contacted me when one was ready.
Stayed in July 2023
Reviewed: July 29, 2023
Anneke
LuxembourgIt was very old and didn’t feel very clean. Huge amount of plastic waste - especially with breakfast. So much disposable plastic. Terrible for the environment.
The beds were comfortable and rooms spacious.
Stayed in July 2023
Reviewed: July 27, 2023
Maureen
United States of AmericaElevator smelled like diesel/garage and seemed more like a freight elevator
Proximity to beaches restaurants, and shops
Stayed in July 2023
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