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Reviews of Sonesta Select Newport Middletown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Nine Commerce Drive, Middletown, RI 02842, United States of America

#15 of 20 hotels in Middletown

Guests' Choice

Review Score

Based on 440 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.1

  • Location

    8.1

  • Facilities

    7.8

  • Staff

    8.4

  • Value for money

    7.5

  • Free Wifi

    7.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 23, 2024

    7.0
    Clean room. Good location. Ok if you don't need any extras.
    • Leisure trip
    • Family with young children
    • Hearing Accessible Deluxe Two Queens
    • Stayed 1 night

    Three of us stayed in the room. There were only towels and coffee for two. The faucet knob in the tub was very loose and difficult to use.

    Staff was friendly. Room was clean.

    Stayed in May 2024

  • Reviewed: May 19, 2024

    7.0
    Clean but overpriced.
    • Leisure trip
    • Family with young children
    • Deluxe Two Queens
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was closed for repairs and that was not relayed to me. The price should have been adjusted because that is one of the reasons we stayed here was so my kids could go swimming.

    It was clean and the staff was nice.

    Stayed in May 2024

  • Reviewed: May 17, 2024

    7.0
    Overall we were pleased with the location and quietness of the neighborhood
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 2 nights

    Breakfast wasn't included in the cost of our stay.

    The hotel was clean and staff was friendly. My dog was welcome

    Stayed in May 2024

  • Reviewed: May 7, 2024

    7.0
    Good value for a one night stay
    • Leisure trip
    • Family with young children
    • Deluxe King
    • Stayed 1 night

    Pool was being redone. Location was a behind some defunct store fronts.

    Nice an clean and staff was friendly

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Good value and clean rooms
    • With a pet
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    We were sad that the pool was under construction and we were not able to use it

    Hotel was very clean and hotel staff were very friendly.

    Stayed in April 2024

  • Reviewed: December 6, 2023

    7.0
    Very Disappointed
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 3 nights
    • Submitted from a mobile device

    Very disappointed that the pool was closed for renovation. This hotel was booked primarily to use the pool over the holiday weekend. Had I known about the closure I would have canceled my reservation and booked elsewhere. Considering the pool was closed the nightly rate was more than I would usually pay for a hotel with no pool. I would very much like to be contacted regarding a refund. Also despite the hotel not being fully booked for the weekend our room was right next to a family with children who were not very quiet. Lastly there was no breakfast or housekeeping which is surprising since most hotels now offer both. We will not be staying here again.

    The water in the shower was hot and relaxing. The room had a nice love seat to watch TV from. Cable TV with all my favorite channels.

    Stayed in November 2023

  • Reviewed: December 3, 2023

    6.0
    Front desk staff was very pleasant and cooperative.
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms need to be cleaner. The soap bar by the sink was open, there was what seemed to be a used facial clothe that had been left there hanging, the garbage pale had a bottle in it, night stand had cup stains on it, where toilet was there was urine stains. It became so uncomfortable to be there... I didn't know what else I would encounter. Also I called for an extra blanket and the front desk lady was going to send someone to bring it and the guy never showed up with the blanket. I went down and the front desk lady got it for me herself.

    Overall, it was a nice place and in a good location. Rooms are pretty nice and updated.

    Stayed in December 2023

  • Reviewed: October 26, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 1 night

    The beds are ok not very comfy. They don't give you any cups in the room.

    the coffee was great I didn't eat breakfast

    Stayed in October 2023

  • Reviewed: October 16, 2023

    9.0
    Great value. Location perfect. Close to the three beaches and towns.
    • Leisure trip
    • Family with young children
    • Deluxe Two Doubles - Mobility/Hearing Accessible with Roll-In Shower
    • Stayed 1 night

    Pool area could have been cleaner and picked up.

    Good value. Room clean and well taken care of. Good size room. Nice decor. Bathroom spotless. Pool area. could have been a bit cleaner, socks and papers on table and floor for two days. Towels left from previous day(s). Loved the indoor to outdoor pool. Temp of water comfortable. Hot tub clean and hot!

    Stayed in October 2023

  • Reviewed: October 5, 2023

    7.0
    Had a nice stay. Room was very clean.
    • Leisure trip
    • Couple
    • Deluxe Two Queens
    • Stayed 1 night
    • Submitted from a mobile device

    Better signs for directions in the building.

    Didn’t eat breakfast. Free coffee should have been offered.

    Stayed in September 2023

  • Reviewed: September 23, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Two Queens
    • Stayed 2 nights
    • Submitted from a mobile device

    I ordered two rooms and was very unpleasantly surprised that I got them in two different places in the hotel. I expected them to be at least on the same side since they can't be next to each other anymore.

    The overall breakfast was OK, but nothing special. The surprise was the limited choice of breakfast.

    Stayed in August 2023

  • Reviewed: September 23, 2023

    6.0
    As expected based on reviews but staff were great.
    • Leisure trip
    • Couple
    • Mobility/Hearing Accessible Deluxe King Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    The musty smell in the rooms and the hallways would keep me from returning. I was shocked that I didn’t end up with a sinus infection. Definitely could not spend more than 1 night there.

    Staff was very helpful in getting me an early/on time check in so we could dress for an event. This was greatly appreciated.

    Stayed in August 2023

  • Reviewed: August 30, 2023

    8.0
    Nice stay, recommended!
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 1 night

    All good!

    The hotel is very pretty and new. The room was big and the bed was comfy. We enjoyed the pool, which the staff allowed us to use a little longer than supposed, so thanks!

    Stayed in June 2023

  • Reviewed: August 28, 2023

    7.0
    OK but would not recommend at this time, price was a little high, free breakfast included???
    • Leisure trip
    • Couple
    • Deluxe Two Doubles - Mobility/Hearing Accessible with Roll-In Shower
    • Stayed 1 night

    Did not know ther was work going on outside our window and early in morning, pool was hard to walk too, long way with my disability, you had said there would be a balcony attached to the room window area.

    Let us stay 1 hour longer and fast check in.

    Stayed in August 2023

  • Reviewed: August 27, 2023

    7.0
    Nice hotel in a good location
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 2 nights
    • Submitted from a mobile device

    The beds were just ok

    The property was in a great location.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    9.0
    Good accommodations for our overnight stay.
    • Leisure trip
    • Group
    • Deluxe King
    • Stayed 1 night
    • Submitted from a mobile device

    Included breakfast would be nice. We just came from a Springhill suites the night before and overall paid less for our room and enjoyed a wonderful breakfast.

    Stayed in August 2023

  • Reviewed: August 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe King
    • Stayed 2 nights

    poor fitness center

    Stayed in July 2023

  • Reviewed: August 20, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King with Patio
    • Stayed 2 nights
    • Submitted from a mobile device

    Having to pay cash for morning coffee…it was not included.

    Being able to sit outside of my room and drink my coffee.

    Stayed in July 2023

  • Reviewed: August 16, 2023

    7.0
    very convenient location just needs updating.
    • Leisure trip
    • Couple
    • Deluxe King with Patio
    • Stayed 2 nights
    • Submitted from a mobile device

    hot tub wasn’t working properly. Bed pillows in room were uncomfortable. No complimentary breakfast like years ago

    Would have liked complimentary breakfast for money spent. Location is great. We’ve used this hotel many times for the past 30 years since my kids were little. Rooms are clean but a little run down. Hot tub wasn’t working to capacity

    Stayed in August 2023

  • Reviewed: August 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Mobility/Hearing Accessible Deluxe King Tub
    • Stayed 1 night

    The halls and elevator were not clean

    Stayed in August 2023

  • Reviewed: August 3, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe King
    • Stayed 2 nights

    What I didn't like was that Booking.com offered an upgrade for $4 extra per night which would have given me a 2 Queen Bed upgrade with courtyard view. After mentioning this to the receptionist at the hotel I was advised that those rooms didn't exist. So.... I don't know why Booking.com $8 would charge me the extra money. I will be hesitant to book w/booking.com again. My stay otherwise was a great experience at no fault to the hotel.

    Stayed in July 2023

  • Reviewed: July 31, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Mobility/Hearing Accessible Deluxe King Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    I was so excited to use the pool with the indoor/outdoor access but I was a little disappointed when I got in and there were brown stains on the bottom of the pool.

    I called to check in early (as I had requested when I booked the room) and the concierge was very helpful and polite. She even encouraged me to call multiple times to check if there were rooms opening up. She then contacted me when one was ready.

    Stayed in July 2023

  • Reviewed: July 29, 2023

    6.0
    Dates hotel and too much disposable plastic used.
    • Leisure trip
    • Family with young children
    • Deluxe Two Queens
    • Stayed 2 nights
    • Submitted from a mobile device

    It was very old and didn’t feel very clean. Huge amount of plastic waste - especially with breakfast. So much disposable plastic. Terrible for the environment.

    The beds were comfortable and rooms spacious.

    Stayed in July 2023

  • Reviewed: July 27, 2023

    7.0
    Great lower price alternative. Would be better with a small restaurant and or a bar to relax at night.
    • Leisure trip
    • Travelers with friends
    • Deluxe Two Doubles - Mobility/Hearing Accessible with Tub
    • Stayed 2 nights
    • Submitted from a mobile device

    Elevator smelled like diesel/garage and seemed more like a freight elevator

    Proximity to beaches restaurants, and shops

    Stayed in July 2023

Showing 1 - 25

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