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  5. Reviews of Hotel Sorrento

Reviews of Hotel Sorrento This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

900 Madison Street, Seattle, WA 98104, United States of America

#48 of 102 hotels in Seattle

Guests' Choice

Review Score

Based on 285 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    9.3

  • Value for money

    8.1

  • Free Wifi

    7.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 16, 2024

    9.0
    Historic and beautiful!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    The bed was a little soft and low for my taste but otherwise nothing.

    The staff was super friendly. We got in from our cruise very early and had a very late night flight out the next day. They help our luggage without issue and were very accommodating. The room was beautiful and hotel was rich with history. If you don't mind the incline, the hotel was about a mile to the waterfront with bodes tons of shopping and restaurants, but just know you have go back up the hills on the way back.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    7.0
    Nice hotel and a great location for our purpose
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Fridge in room. Could have been warned about the construction going on. Parking fees are outrageous

    Restaurants on site...food was yummy. Staff were great. Room was decent

    Stayed in April 2024

  • Reviewed: May 7, 2024

    9.0
    Beautiful hotel in a central location with great staff.
    • Leisure trip
    • Solo traveler
    • Sorrento Suite
    • Stayed 8 nights

    Like most hotels since COVID, this one is starting to look a little down in the mouth. Nothing drastic, just some things need painting or fix-up. The restaurant was good, but the menu could have been just a bit more expansive.

    This is a beautiful, old world style hotel with a lot of warmth and wood detail. The lobby bar with fireplace was perfect. The staff was helpful and professional. My room, which was a suite, was large, light, and comfortable.

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Very fine!
    • Leisure trip
    • Couple
    • Classico Guestroom
    • Stayed 1 night

    Preferred if breakfast was available at 6:30AM

    Stayed in April 2024

  • Reviewed: May 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Inadequately-functioning, stand-alone heating unit. Set thermostat at 75°, but unit blew cool air. Was a bit chilly under the circumstances (55-60°?), but too late (at bedtime) to be worth making an issue.

    Decent-sized room, comfortable bed, good bathroom. Staff was exceptionally knowledgeable and courteous. Was able to use hotel's equipment to print out boarding pass. Reasonable room rate for prime location.

    Stayed in May 2024

  • Reviewed: April 29, 2024

    9.0
    Refreshing stay in historic hotel
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    The TV was an old model that we could not plug our Roku into.

    Historic hotel thoughtfully renovated and decorated. Mattress great. Bathroom marble with long soaking tub. Food in hotel restaurant excellent. Loved the wood-paneled lounge with fireplace and live music. The service was very attentive.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    9.0
    Wonderful
    • Solo traveler
    • Classico Guestroom
    • Stayed 1 night
    • Submitted from a mobile device

    The first two nights, I was in a room that faced out on construction work on the front of the hotel. Mmy room window faced, and was covered by scaffolding and shade netting! 😮 My price for the room was not decreased because of this, nor was I warned about it when making a reservation. I was very disappointed. I had to extend my reservation another day as my husband was being kept another day in the hospital. The third night there I was put in another room, on the same floor. What a difference! If only I had had a choice with the first reservation. 😞

    I liked everything about this hotel. The facility is an old, stately hotel. The staff was amazing. The location was perfect for my needs.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Classico Guestroom
    • Stayed 1 night

    The bed was comfortable and the room was clean.

    Stayed in April 2024

  • Reviewed: March 31, 2024

    7.0
    Beautiful property and well worth the stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The noise level from outside was not good - it took a while to relax with all the sirens and people arguing on the walkways. Wishing there had been a way to stay outdoors a bit more - sad the “garden area” was not being utilized.

    Loved the history and attention to detail of the hotel. Our room was nice and the location to the bakery was fabulous! Easy to drive to the Pike’s Market area and play around. HATE the ridiculous prices for parking in Seattle - way out of hand and will be a factor in the future. The fireplace in the former Hunt Club area and woods were part of the reasons I wanted to stay at the hotel. Absolutely worth seeing all of the area inside.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    If your into paranormal this is a great place 4th or 5th floors

    Stayed in March 2024

  • Reviewed: February 25, 2024

    9.0
    We’d stay there again!
    • Leisure trip
    • Couple
    • Ravello Studio Suite
    • Stayed 1 night
    • Submitted from a mobile device

    the restaurant was very average at best. parking for the night was outrageous. city construction made accessing the hotel about impossible, and we are locals.

    it’s a lovely hotel where we stayed after our wedding in 1989.

    Stayed in January 2024

  • Reviewed: February 20, 2024

    8.0
    Very Good
    • Solo traveler
    • Classico Guestroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Need to upgrade curtains to be able to open/close and be the blackout type for light and sound especially. Also provide mini fridges in thr rooms.

    Location, restaurant inside, very nice and helpful staff

    Stayed in February 2024

  • Reviewed: January 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Ravello Studio Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    The huge table in the room was sticky, everything stuck to it, dishes, papers. I cleaned it twice with a damp towel. No improvement , it was like the table was refinished and the finish didn't dry completely.

    The Sorrentiq,

    Stayed in December 2023

  • Reviewed: December 8, 2023

    8.0
    Comfortable, well located. Not cheap
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    Parking a nightmare. Hotel cost $60/night, difficult to find other arrangements (stressful) Additional costs: entertainment fee of $25/night, parking Onsite restaurant: mediocre food, slow service, indifferent staff

    Room was great: nice size, comfortable & quiet; comfortable bed

    Stayed in December 2023

  • Reviewed: December 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The staff were friendly and helpful. The room was challenging to get the right temperature but was clean and nice.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    8.0
    Hotel was very cool with many historic features. The staff was outstanding. It was within walking distance from Pike’s M
    • Leisure trip
    • Family with young children
    • Sorrento Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed was not so comfortable and it was difficult to get the room a consistent temperature.

    Quaint hotel with beautiful restaurant.

    Stayed in November 2023

  • Reviewed: November 23, 2023

    9.0
    Cozy, elegant and restful with a fun list of cocktails!
    • Leisure trip
    • Family with young children
    • Classico Guestroom
    • Stayed 1 night
    • Submitted from a mobile device

    The valet overnight parking seemed a bit steep, but I’m sure it’s a difficult place to find safe, street parking.

    I love the feel of this classic, elegant hotel. Very clean and appropriate updates. The bedding is so comfortable, and the bath and shower were newly renovated. We enjoyed our stay.

    Stayed in November 2023

  • Reviewed: November 13, 2023

    8.0
    Great location for a doctor's visit.
    • Leisure trip
    • Couple
    • Sorrento Suite
    • Stayed 1 night

    Good location. Pleasant happy hour. Staff was great!

    Stayed in October 2023

  • Reviewed: November 2, 2023

    9.0
    Cozy, quaint, and lively vibe!!
    • Leisure trip
    • Family with young children
    • Sorrento Suite
    • Stayed 1 night
    • Submitted from a mobile device

    I was appreciative that we were seated right away in Stella’s for dinner even though they were having an event. However my dinner was meh. I ordered scallops. I would like to go back and try something else to give another chance..

    The size of the room, and the comfort of the bed. It also seemed very clean.

    Stayed in October 2023

  • Reviewed: October 27, 2023

    9.0
    Fabulous!
    • Leisure trip
    • Couple
    • Classico Guestroom
    • Stayed 2 nights
    • Submitted from a mobile device

    Cold in the restaurant

    Comfortable bed/room.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    8.0
    I like verymuch the hotel
    • Leisure trip
    • Group
    • Ravello Studio Suite
    • Stayed 3 nights

    The housework is half done Construction work very loud outside and the noise Better windows insulation will be good.

    Excellent bed. Grest atmosphere

    Stayed in October 2023

  • Reviewed: October 10, 2023

    7.0
    A little spendy for the amenities but overall a good stay
    • Leisure trip
    • Solo traveler
    • Classico Guestroom
    • Stayed 1 night
    • Submitted from a mobile device

    Near several hospitals so you hear a lot of emergency vehicle traffic from the road

    Great location in the first hill area of Seattle

    Stayed in October 2023

  • Reviewed: September 28, 2023

    8.0
    Very pleased. Everything was fine.
    • Leisure trip
    • Couple
    • Classico Guestroom
    • Stayed 1 night

    Ambiance, beautiful lounge

    Stayed in September 2023

  • Reviewed: September 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classico Guestroom
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of good climate control Very small bathroom

    Historic charm Location

    Stayed in September 2023

Showing 1 - 25

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