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  5. Reviews of Hampton Inn Jacksonville South/I-95 at JTB

Reviews of Hampton Inn Jacksonville South/I-95 at JTB This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4681 Lenoir Avenue South, Jacksonville, FL 32216, United States of America

#46 of 167 hotels in Jacksonville

Guests' Choice

Review Score

Based on 190 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.6

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Showing 1 - 25

  • Reviewed: April 7, 2024

    9.0
    The employees are wonderful and helpful.
    • Leisure trip
    • Solo traveler
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night

    That there were not enough carts and/or kept in people's rooms to use when arriving and leaving. Someone had to go look for one for me in arriving but there was one upon leaving. I am older and travel with my dogs and always have to have more than I can carry in. It is almost always an issue when traveling. After a long ride is nice not to have a concern about a cart and just to get to the room and relax a bit. When you all are older you will understand.

    Stayed in April 2024

  • Reviewed: March 28, 2024

    8.0
    I will stay here again, clean comfotable room, great location, misc items avail in lobby!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 4 nights

    Housekeeping needs to clean better under the rim of the toilets. This needs much more attention.

    Location was great. Breakfast was usual basic items. Sufficient in variety.

    Stayed in March 2024

  • Reviewed: February 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Food was cold for breakfast

    Spacious rooms

    Stayed in January 2024

  • Reviewed: February 15, 2024

    7.0
    Comfortable and convenient.
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The thermostat was very dirty and the air conditioner very noisy.

    Nice location and friendly staff.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    A very clean and well-run hotel that I would not hesitate to stay in again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 5 nights

    Minor annoyances ... the tv was not on a swivel so we had to physically move it for viewing in the other queen size bed, the shower head does not bend or swivel and not that powerful, and basic free Wi-FI was for only getting emails etc. If you want something faster you have to pay. Additionally, the convenience store in the front lobby was a little overpriced. Bring your own snacks, water, etc. There are no close stores other than gas stations in the area.

    This hotel is located very close to the I-95 exit and off a side street amongst many other hotels in the area. Parking was nice and I especially liked the fact that the team member checking us in suggest we go around to the back to park because we had alot of luggage, and a dog. It was closer to the elevator too as we were on the top floor. There was plenty of grass for our dog to do her business as well as dog stations for disposal. I liked the hard floors in the room. It is much easier to keep clean as well as know it is clean especially for us pet owners. The room was very clean, updated and functional. Nothing was broken and the room, and the hotel itself appears well maintained. I saw numerous workers during our stay there. The maids were some of the best I have encountered at these type of hotels. They came every day, and we did not have to guess if they would be doing our room, nor did we have to go find new towels or take our trash. While many hotels have adopted a "sustainability policy" which is great it means that in other hotels we have stayed we often have to get rid of our own trash, go find towels or ask that the carpet be vacuumed... but was not the case here. Despite the crowds of young athletes during our stay, the breakfast area was constantly monitored, and items added as necessary. The breakfast area is large but I did notice they ran out of seating at the 8 o'clock hour during the weekend. The rooms were also soundproofed against outside noises except for the hallway. The beds were comfortable and the pillows fluffy. There are fast food restaurants in the area on the main road but the Cracker Barrel is directly across from the hotel.

    Stayed in February 2024

  • Reviewed: January 31, 2024

    9.0
    Overall good.
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night

    Nothing in particular. The staff were distant.

    It was adequate.

    Stayed in December 2023

  • Reviewed: January 27, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night

    Very nice hotel

    Stayed in January 2024

  • Reviewed: January 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Location is very convenient.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night

    Location. We have stayed here on numerous occasions.

    Stayed in December 2023

  • Reviewed: January 9, 2024

    9.0
    Perfect travel stop, would stay again
    • Leisure trip
    • Family with young children
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Great location very near interstate but no interstate noise. Cracker Barrel across the street, close to Walmart and other amenities. Very friendly staff.

    Stayed in January 2024

  • Reviewed: January 9, 2024

    9.0
    Great place for individuals and families, we will return
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Friendly and helpful staff. Great location right next to lots of food and the interstate… but quiet.

    Stayed in January 2024

  • Reviewed: November 23, 2023

    7.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Put us in a handicap room with noisy springs in the bed and very odd layout.

    Friendly staff

    Stayed in November 2023

  • Reviewed: November 13, 2023

    9.0
    Location and Friendly Staff
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    The only thing I don't like were how hard the beds were. We were able to to maintain though. Overall a great stay

    . I liked the location and the breakfast was good. Waffles, Sausage, Eggs,Cereal, fruit, juice and coffee etc was great. There were many places to eat in this area. Hotel was really clean.

    Stayed in November 2023

  • Reviewed: October 16, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    The breakfast was somewhat limited.. Not everyone eats Turkey sausage. possibly add some type of potatoes to the menu. Also I will be staying here for an extended time October 18-21 A better rate would be great.

    Everything was great except the breakfast

    Stayed in October 2023

  • Reviewed: October 3, 2023

    8.0
    Clean, comfortable and convenient
    • Business trip
    • Group
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night

    My biggest complaint is the tub/shower. It is very smooth, making it extremely slippery. I slipped but managed to grab the handicap bar to keep from falling. Still almost fell several times after. I finally just put a towel down on the inside of tub to create a textured surface to keep from slipping. The shower head was awful as well. Low water pressure coupled with a rotating head with no real good stream option made for annoying shower experiences. We requested a late checkout because someone called our room at 8am and it was hard for us to go back to sleep. We were told no.

    I loved the location! Several food choices within walking distance and not far from downtown. I appreciate the check-in clerk keeping it 100 and letting us know that some of the surrounding hotels rented to less than savory patrons, and it was not a good idea to walk around at night. Hotel smelled nice and was very clean. The bed and pillows were comfortable; the ac worked like a charm. Would stay again.

    Stayed in October 2023

  • Reviewed: September 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Very clean Nice stuff

    Stayed in August 2023

  • Reviewed: July 23, 2023

    9.0
    I love staying with Hampton inn.
    • Leisure trip
    • Couple
    • King Room with Sofa Bed - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    The tub needs to upgraded and there's no need for rugs. Rugs hold too many odors and it doesn't matter how often they are cleaned especially when they are old.

    Breakfast was ok but there's always room for improvement.

    Stayed in July 2023

  • Reviewed: June 10, 2023

    9.0
    Agreeable!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 3 nights

    breakfast could be better.

    The suite itself

    Stayed in June 2023

  • Reviewed: June 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night

    Brad was an excellent front staff. Very helpful.

    Stayed in June 2023

  • Reviewed: May 16, 2023

    9.0
    unacceptable service.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed sheets had dried blood stains. informed the housekeeping staff and supervisor. No other accommodations were provided. we had to remove the sheets ourselves.

    Scenic area, friendly staff.

    Stayed in April 2023

  • Reviewed: March 15, 2023

    8.0
    Very nice stay
    • With a pet
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was great! Love the setting.

    Stayed in March 2023

  • Reviewed: January 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    construction being done. noisy and dusty in the lobby

    location and the room was fantastic

    Stayed in December 2022

  • Reviewed: October 17, 2022

    8.0
    Your refund policy is horrible! When there is an extenuating circumstance with proof. Honor it!!!!
    • Leisure trip
    • Couple
    • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
    • Stayed 1 night

    There was no breakfast, it was discontinued. I certainly hope that my bill was adjusted accordingly.

    There was no breakfast, it was discontinued. Location to I-95 was great.

    Stayed in October 2022

  • Reviewed: September 5, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds (4 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was good . The location was in a good location, they have a lot of good restaurants at that location

    Stayed in September 2022

Showing 1 - 25

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