One room had bad odor from pets and we required a different room

Location price

Stayed in May 2024

Room needed a detailed cleaning. The baseboards had lots of dust on them. The floors looked clean but they weren't as we had a water spill and when I wiped it up the towel was dirty. It was hot and humid outside during our stay. The air conditioner kept the room cool but didn't take much of the humidity out so things felt damp.

Dog friendly had dog run, provided beds and bowls, allowed pet to stay in room while family out and about. Staff was very nice and helpful. Loved the free shuttle to downtown. Pillows and bedding were nice.

Stayed in May 2024

It was really beautiful

Stayed in April 2024

Nothing

We enjoyed being able to park and using the shuttle service. The breakfast was also very good. Staff was friendly.

Stayed in March 2024

The staff was pleasant and helpful. Room was comfortable and clean Good breakfast🙂

Stayed in May 2024

I'm not sure this is the issue with the staff or the hotel itself, but some of my friends noticed that when they hung up their shirts so they wouldn't wrinkle, they woke up to find the shirts mysteriously damp... no one had taken a shower that could have made the shirts wet. That's still a mystery...

The rooms were clean and the location was ideal for traveling to the historic district, which was a 3-5 minute drive. Ample parking, and check-in/check-out were quick and painless. I appreciate their drinks and snacks store by the front desk. The breakfast wasn't above-and-beyond super-amazing-fantastic, but they had potatos, eggs, grits, toast, sausage gravy on biscuits, coffee, pancakes--more than serviceable for a day exploring the city.

Stayed in April 2024

When I got the final bill there was a $25 fee for additional services, I did not receive any additional services and staff at checkout couldn’t really explain what it was for. My one night stay booked through Booking.com of $157 turned out to be just over $235 at checkout

Clean room, comfort table bed, good breakfast

Stayed in April 2024

It has everything you could need. Plus, super dog friendly and close to everything. We utilized the shuttle to downtown this time. Wasn’t something we used in the past, but will certainly do that again. It’s our 3 stay here and we love some of the improvements. The greenery, the paint on the building, the revamped dog and pool area….keep it up! Always clean and pleasant. The breakfast is hearty and the value is good.

Stayed in April 2024

There was moderate noise from the traffic.

Close to waterfront and Old Town. Hotel had a shuttle.

Stayed in April 2024

Flying cockroch 1st room then we moved to other room then good

Pool- breakfast. Big over flow parking

Stayed in April 2024

I was trying since early February to get ground floor rooms next to each other due to having surgery on right foot, needing surgery on left, difficulty walking and doing steps. Stopped in around 9am, was treated well by Cheyenne, secured 1 ground floor room. Check-in was a different story. Your desk person was very rude. At 3:10 pm I was trying to get second room near my room. I was told it was shift change, can't check in. I was just trying to get 2nd room ground level for my disabled grandson. She (not Cheyenne) didn't care. I had to wait until 4pm to request but of course too late. We were told rooms werent ready at 3:20 which was fine. Amazingly we sat by pool and never saw housekeeping cleaning any rooms. They actually were ready. Our 2nd room had electrical problems. No bathroom light. Fourth time at Southern Oaks, never had a problem with staff before. I am an easy going, patient, understanding person. Not disgruntled. Cheyenne was the most pleasant helpful person during our 3 day stay. I hope she's there when we return with out-of-towners for Nights of Lights. I will book under my husband's name as I did in January to ensure a smooth check-in as I will need ground floor for both rooms again. Other than rude check-in, it was fabulous as always. Breakfast staff are always fabulous and the food is great!! Until then, no more recommendations to my co-workers and friends. See you in January!

I always enjoy my stay at Southern Oaks. It is clean and quiet. Van shuttle service is a great plus. Breakfast is always fantastic.

Stayed in April 2024

This is a classic American motor inn with outside entrance to the rooms. So far so good, but, at my age I missed having an elevator for luggage. Small bean, though.

The breakfast was really good. Old fashioned American fare, well prepared and fresh.

Stayed in March 2024

Our friends that we traveled with were on the first floor but thier room smelled like urine. It was absolutely disgusting!

Our room was very clean, though being on the 2nd floor was not convenient for my husband who has a hard time with stairs and no elevator.

Stayed in April 2024

The breakfast was very good and having the shuttle was awesome!

Stayed in March 2024

Room and especially bathroom was in need of good cleaning. Breakfast was very odd, as there was server and she refused to give us more food with explanation there is more people coming and than they would have shortage. We never had this experience before and since we paid almost 200$ per room and night, it was very bizarre.

Awesome check in staff. Free shuttle to historic center was awesome.

Stayed in April 2024

Nice hot breakfast every morning. Great location to historic downtown. Enjoyed the shuttle to the old town. Nice pool for a sunny day. we enjoyed a picnic at the pool Clean and comfy.

Stayed in April 2024

Very friendly staff, good complimentary breakfast, convenient shuttle service, good value, comfortable room and good location.

Stayed in April 2024

The property was clean, pretty, quiet, and most of all pet friendly. The dog park was awesome. Our dog loved it!

Stayed in April 2024

Nothing to really dislike. I did not have any issues in my room. No staff issues or restaurant, etc. It was quite lovely.

Clean room. Excellent location. Food hot and fresh. Check and out was easy. Staff available and helpful. I would certainly recommend this property.

Stayed in April 2024

N/A

It was out of downtown but the shuttle service was wonderful.

Stayed in April 2024

Everything was beautiful the only issue I had was once we got in the room we saw one roach.

Stayed in April 2024

No Complaints.

Very cute, affordable and clean Inn. Staff were very friendly and helpful. Traveled with a small dog and having the dog park at the Inn was wonderful. Very short stay so did not get to use the pool however it looked nice. Room was clean and comfy. Shuttle from Inn to downtown is so appreciated. Great Place!

Stayed in March 2024

Great location and easy to get to.

Stayed in April 2024

Nothing comes to mind. I would just say that Saint Augustine’s attractions are not all pet friendly and neither are many of the bars and restaurants but that is not the hotel’s fault.

It is pet friendly. Their dog park is a huge bonus. Never seen that before. The free bus is awesome especially since we could bring our dog. We used this service every day. The staff were lovely. ♥️

Stayed in April 2024