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  5. Reviews of SpringHill Suites by Marriott Billings

Reviews of SpringHill Suites by Marriott Billings This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1818 King Avenue, Billings, MT 59102, United States of America

#29 of 50 hotels in Billings

Guests' Choice

Review Score

Based on 73 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    8.7

  • Facilities

    8.4

  • Staff

    8.7

  • Value for money

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 25, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It was a little pricey

    Was comfy and breakfast was good

    Stayed in January 2024

  • Reviewed: December 30, 2023

    8.0
    For the price we paid, we were happy with our stay
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    My kids love to swim. The pool is very small..... capacity is only 13. It worked ok and the kids still had fun but it was not the cleanest area. The whirlpool was small as well and both wheelchair lifts were out of order and very rusted. They just need to be taken out.

    Traveling with my family of 5, my husband, three kids (ages 10, 9 and 6) and myself. Booked the double bed suite and the room was quite nice and clean. The couch was wide enough for someone to sleep in it and there was a trundle bed as well.

    Stayed in December 2023

  • Reviewed: August 27, 2023

    7.0
    Rooms and breakfast very good. Pool experience not good. Not worth $297.00
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The pool room was excessively hot, had to prop open doors and still to hot. Kids even complained pool a little to warm for swimming. The pool water was murky looking however water in hot tub was clear. We complained to management, hopefully they will get it taken care of.

    Easy access to hotel. Room was clean and comfortable beds.

    Stayed in August 2023

  • Reviewed: July 30, 2023

    9.0
    Overall a nice hotel.
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    Parked under some type of tree that left sap all over the car.

    Very close to interstate

    Stayed in July 2023

  • Reviewed: May 2, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    There was little air circulation in the pool room and the chlorine was overwhelming

    Stayed in May 2022

  • Reviewed: March 21, 2022

    8.0
    Good experience.
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    No fan in bathroom.

    The pool, hot tub, closeness to all shopping needed done

    Stayed in March 2022

  • Reviewed: January 2, 2022

    9.0
    A large and well appointed room with comfortable beds.
    • Leisure trip
    • Couple
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The SpringHill Suites in Denver is among our favorite places to stay, and when the price is right, we do so. The rooms are large, clean and well appointed, but the best aspect of this hotel over the years are the beds — extremely comfortable, at least for our tastes. And the Texas Roadhouse next door offers a 10 percent discount for guests of the hotel. We had a wonderful stay prior to a holiday flight.

    Stayed in December 2021

  • Reviewed: September 16, 2021

    9.0
    Great sleep - nice place
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    We got spoiled at the Cheyenne WY Springhills so can’t help but compare. Billings is substantially higher price but just a little less wonderful. No Tub. No make up wipes. No yummy brownie to welcome us. Cheap lotion instead of that wonderful lemon stuff in Cheyenne. Kitchen cabinet in room 203 kept swinging open. My dislikes are petty but the value in Cheyenne Wayyyy better. We were considering staying at Springhills in Coeur de Alene but may consider other value options

    Really clean and safe. Very comfy

    Stayed in September 2021

  • Reviewed: August 15, 2021

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Quiet and super close to food,and gas.

    Stayed in August 2021

  • Reviewed: July 19, 2021

    8.0
    We enjoyed it very much.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 6 nights
    • Submitted from a mobile device

    The breakfast was adequate.

    Stayed in July 2021

  • Reviewed: May 13, 2024

    10
    Hotel stay at Springhill Suites
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing we didn't like. Everything was great.

    Hotel and room were excellent. Staff was very helpful and friendly. Complimentary breakfast was great. In town for grandsons baseball tournament and hotel was located near where tournament located which made it very convenient. Would definitely recommend and stay at this facility again when traveling to Billings. Two thumbs up 👍

    Stayed in May 2024

  • Reviewed: April 30, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds, Sofa Bed, Trundle Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    Very clean and comfortable. All the staff members were very friendly and helpful

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Enjoyed staying here and it exceeded expectations
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Where the TV was sitting isn't the greatest spot but it was manageable from both the sofa bed and the beds in the room.

    The breakfast was a great selection, the room was magnificent. Very comfy and spacious. Very much worth the price for the room it was luxurious staff was extremely helpful and kind

    Stayed in April 2024

  • Reviewed: February 11, 2024

    10
    Excellent
    • Business trip
    • Couple
    • Suite with Two Queen Beds, Sofa Bed, Trundle Bed and Adapted Tub - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Did not eat breakfast short on time Hotel staff was very friendly and helpful

    Stayed in February 2024

  • Reviewed: January 11, 2024

    10
    Excellent service, Excellent hotel
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I can't find any fault with the stay. I was very pleased with everything. This is my favorite hotel in billings.

    The staff was very nice and accommodating. I liked Texas Road House next door as well. The breakfast was awesome and the coffee was very good.

    Stayed in January 2024

  • Reviewed: October 12, 2023

    1.0
    Was double charged. Quick 1 night stop a Billings ended up costing me $430 instead of $213.
    • Leisure trip
    • Solo traveler
    • Double Suite with Two Double Beds
    • Stayed 1 night

    They "accidentally" charged me full price at the counter for the room even though I already booked and paid through Booking.com. The front desk realized the mistake but could not fix without the manager who was not on site. I was assured that the manager would fix it the next morning. It has been 6 days and still not refunded. My attempts at emailing the manager have been ghosted.

    Clean room

    Stayed in October 2023

  • Reviewed: July 4, 2023

    1.0
    If you like your money stay AWAY!!!
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I have been charged 3 times for one single night, my total through booking came to $246.03, I get there and they charged us $270, so I was on the phone with booking all day trying to figure this out because it sounds like a glitch. It’s been OVER a week and I get a receipt saying our total was $231.00… where did this number come from? 4 days ago I checked and the pre authorization charges we’re still there! So I had been charged $246.03 through booking, $270 through the hotel and now another charge for $231.00. All for just sleeping there because these 2 can’t communicate. Next day (3days ago) they are gone and I’ve only been charged the $246.03. Yesterday I’m checking my acct and the $231.00 is BACK!!! This is criminal. I’m sooo over this it’s not even funny! We stayed here only to sleep and hit the road again the next day. We were on a family vacation driving home from Denver. Luckily and I mean this, we had extra money in our acct on our way home, because when we were younger I probably wouldn’t have had enough money to get us home after a long vacation especially when booking and this hotel thinks they can just charge us any amount of money when ever they feel like it!! I don’t care if it’s a pre authorization charge, it still comes out of my account and is not useable until it’s gone, I’m done with booking and I will never stay at one of these hotels again in my life! If you don’t want to be charged random amounts of money I suggest you get rid of booking and never go to this hotel!

    Not much…

    Stayed in June 2023

  • Reviewed: June 13, 2023

    10
    We were very tired and was very well taken care of.
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was very nice. Would love to come again.

    Everything was great. The bag and attachment was in the blow dryer bag but the dryer was missing. I let the front desk know. I did not check all the drawers so it might have been in the room.

    Stayed in June 2023

  • Reviewed: April 19, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Average, location busy

    Stayed in April 2023

  • Reviewed: April 3, 2023

    4.0
    they could use more attention to cleaning, not a good start when your checked into a room with a dirty towel and leftove
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    they could use more attention to cleaning, not a good start when your checked into a room with a dirty towel and leftover food in the mini fridge. obviously half cleaned

    I really liked the location

    Stayed in April 2023

  • Reviewed: January 25, 2023

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Stale smoke smell, poor breakfast quality and selection, clanking elevator

    Quick check in and clean bathroom

    Stayed in January 2023

  • Reviewed: October 21, 2022

    10
    Exceptional
    • Business trip
    • Couple
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I love it

    great

    Stayed in September 2022

  • Reviewed: September 6, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    The fact it is very difficult to get housekeeping services!

    Stayed in September 2022

  • Reviewed: July 2, 2022

    10
    Wish we could have stayed longer!
    • Leisure trip
    • Family with young children
    • Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great!

    Exceptionally clean, comfortable beds, wonderful staff, good breakfast. Wish we could have stayed longer!

    Stayed in June 2022

Showing 1 - 25

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