We could hear lots of road noise

Stayed in May 2024

The elevators were that of a horror movie. I was very worried when one was blocked off and 20 minutes later it was fixed.

The location was great. Perfect for our trip

Stayed in May 2024

Would be nice to have some water / tea / coffee in the suite. The staff provided only with 1 cup of coffee and 1 cup of decaf, assuming that 2 people are staying it’s not even enough for morning coffee for both.

Great clean suite with lots of space, some breakfast stuff was provided, but more than 1 cup of coffee would be much better ;) Amazing location right in the Center of the city, 5 min walk to the harbour. Quiet and peaceful!

Stayed in April 2024

Room was nice; looked like its photos. Hot water and towels were great. Breakfast was good, but not great. The selection for breakfast, however, was very good. Coffee approached great.

Stayed in May 2024

The halls were very hot. Could hear street noise A LOT

Hotel inside was clean and quiet. Loved the breakfast. Happy it had a gym

Stayed in April 2024

Parking garage expense, inconvenient drop off area, loading/unloading car to the parking garage was a bit of a walk with luggage.

Beautiful lobby, amenities (breakfast, coffee). Exceptionally clean, professional staff.

Stayed in April 2024

All Good

Good

Stayed in March 2024

Parking of course. With any inner-city property, you'll always run into Price and limited options. You either have the choice of using the Valet service at this property for a fixed fee, or taking your chances with parking in the available lot next to the hotel whereby you're likely to pay heftier fees to park. There is no easily accessible means to the parking deck either. So be prepared to do some walking in order to get to the deck that the hotel recommends to use, if NOT using the Valet Services. Parking access in front of the building for check in / out, unloading, or even for the Valet service, is challenging as well. I found myself rounding the block a few times as a way to allow time for other guests' cars to clear the area. While I did appreciate the room size and the front living quarters with pullout sofa bed, and Kitchenette; there is still need for updating and improvements. The bathroom layout is odd and like none I've ever seen when traveling, and it's outdated. I have to give some leeway with that because it is an old structure, but I feel the room(s) could be updated in ways that make it better-accessible and efficient. The Bed in our room was unbalanced, and not comfortable. I dinged my ankle a few times on the frame the extends out from the sides under the mattress. Some minor adjustments here and there, and this review would look a lot different.

Location is a positive mark for this hotel. It's in close proximity to inner harbor and other libations around the immediate area. The aesthetics of the hotel were interesting. A lot of Marble and high ceilings which make this location a very unique one. I read it was once a Bank, and I particularly love conversions like this. Especially the vault room on the lower level of the property. It's a very neat concept. Also, the Front desk staff and Valet team were courteous and very helpful.

Stayed in March 2024

The suite had a lot of space and it was clean

Stayed in April 2024

I was expecting to have a much more friendlier staff, the lady at the reception was ridiculously bored, to get a few words from her was very hard. Same with the breakfast lady, I've asked for some gluten-free options and she rolled her eyes.

It was a nice experience, the hotel is a bit outdated but the rooms are quite nice. It was clean! Breakfast was indeed quite weak, not a lot of options (no vegetables), and most of the things were full of sugar.

Stayed in March 2024

Nothing

Great location Staff was great!

Stayed in April 2024

?

location was perfect. a great nights sleep was had by all. the breakfast was better than some hotel breakfast. There were hot and cold options and the person attending to the food was on top of it! HAd milk alternatives too! We had a terrific room with wonderful space. it is dated but in the best way

Stayed in March 2024

Location was excellent for a walkable experience. The staff was courteous and we enjoyed breakfast. It's an older hotel but very charming and well kept.

Stayed in February 2024

It was a great stay

The bed was comfortable. And the people was nice.

Stayed in March 2024

Breakfast doesn’t have bacon or waffles.

Well located, breakfast included and comfy bed.

Stayed in February 2024

location

Stayed in February 2024

Excellent location. Able to walk to nearby venues. Parking available next to the building.

Stayed in February 2024

The front desk staff were not friendly or helpful ! Very rude . The bathroom in room could use an update ! The bed sheets had stains and when we called front desk for new ones we never received them . We were also charged for beverages we did not purchase .

I loved the location !! Walking distance to almost everything . Beds were very comfortable . Loved the our room had a small kitchenette. Valet parking was the best ! Very nice people and never left us waiting long for our car .

Stayed in February 2024

Very loud area. Hard to sleep with sirens in the street all night. During the day there is less traffic noise.

Clean but very small hotel. Nice staff and clean spacious rooms. The breakfast they offer is very limited and there is no restaurant inside this hotel.

Stayed in February 2024

No cafe or restaurant, seemed dingy and run down. Lots of people seeming to be hanging out in the lobby. Room seemed very old and not that clean.

Very close to the Inner Harbor so perfect for walking to dinner and attractions. Old bank building with intriguing vault room and other historic architectural features.

Stayed in November 2023

Huge room with everything you need. Very comfortable bed. Good location. Easy to walk around the city.

Stayed in January 2024

Well, the 10th floor has its drawbacks, particularly measly water pressure in the shower. And the bathroom could use an update (though we appreciated the ample counter space at the sink).

The hotel is within easy walking distance of the Inner Harbor. It was very cold the weekend we were in town, so we did not explore on foot as much as we had hoped. The room rate was very reasonable; we had booked before the Ravens made the NFL play-offs, which no doubt drove room rates up all over the city. The hotel is a re-purposed bank building, so the layout of our room was a bit quirky. If you go, be sure to visit the floor below the lobby level to see the old vault. Our room was spacious (separate seating / kitchenette and sleeping areas), with 2 flat-screen TVs, fridge, and microwave. Since we were on the 10th floor, it was pretty quiet for an urban setting. And the bed and linens were quite comfortable. The elevators are very swift -- a welcome experience. The staff were terrific! Mr. Robinson, on the front desk, was particularly welcoming and helpful. We would return to this SpringHill Suites just to enjoy his cheerful and professional demeanor. For example, when we decided to leave a day early (because of the frigid temperatures in Baltimore that weekend), he assured us that we would get a refund for the unused night, stashed our bags while we visited the aquarium before leaving town, and was just all-around marvelous. In honor of Mr. Robinson: Go Ravens!

Stayed in January 2024

2 of the 3 elevators were down for maintenance which made it difficult to come and go as the 1 elevator was always in use. The breakfast was horrible. There was mold on my pre-packaged muffin and the waffles has clumps of sugar in them. The eggs had no flavor, and the sausage links were sitting in nasty looking liquid. All 4 of us threw away our breakfast and walked to the local Dunkin.

The bed was very comfortable, and the room was clean. The staff was very friendly and helpful. The hotel is very close to the harbor which made it nice to get to the local places.

Stayed in January 2024

The thermostat wasn't working. The room was a little chilly for my friend. The TV was kinda small for the room size.

The Tub and the bed were my favorite things.. The concierge recommended the best seafood restaurant. She went out of her way to get us the menu and even called the lift service for us.

Stayed in December 2023