2223 Cascade Pointe Boulevard, Charlotte, 28208, United States of America
#15 of 184 hotels in Charlotte
Guests' ChoiceBased on 126 hotel reviews
9.1Cleanliness
9.4
Comfort
9.4
Location
9.1
Facilities
9.3
Staff
9.3
Value for money
9.1
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End of dialog contentReviewed: May 4, 2024
Kenneth
United States of AmericaTissue dispenser did not work - bunched up all of the tissues and I couldn’t extract a single tissue.
Brian appeared to be the manager and he was very service driven and was good about coaching his staff. Breakfast - It was just the right amount of offerings.
Stayed in May 2024
Reviewed: April 8, 2024
Lay
United States of AmericaPaying for parking
The staff was super nice and the location was clean and quiet ! We were able to access the host hotel for our conference easily.
Stayed in April 2024
Reviewed: March 11, 2024
Rene
United States of AmericaA bit chaotic with morning breakfast in the sense it seemed more guests than staff to help keep food readily available. Case in point waffle mix was empty for quite a while. Need to have better coverage to anticipate this.
Overall very comfortable stay.
Stayed in March 2024
Reviewed: February 11, 2024
Laura
United States of AmericaThat we had to leave and drive for almost 8 more hours. There is nothing bad I could say.
The staff was amazing, polite, friendly and helpful. The place is spotless and smells clean. The bed was soft and comfortable after being in a car for 11 hours. Food was great, I had no complaints. There was a couple arguing late, called the front desk and it was addressed immediately. Will definitely stay again.
Stayed in February 2024
Reviewed: January 22, 2024
Vanessa
United States of AmericaA little more selection for breakfast would be nice, but other than that, everything was excellent.
First off, I love the location. It was only 12 minutes from downtown. We were away from the hustle and bustle but also very close to everything. The cleanliness of the facility/room was EXCEPTIONAL. Our room was a great size and very modern. The price was great and the staff were very friendly. I will be staying here again when I travel to Charlotte!
Stayed in January 2024
Reviewed: January 20, 2024
Karen
United States of AmericaSlight inconvenience due to elevator inoperable upon arrival.
Location, staff, accommodation
Stayed in December 2023
Reviewed: January 15, 2024
Lori
United States of AmericaMany items were running low or out. There wasn't any fresh fruit. We ate breakfast at 8am and breakfast was scheduled to go until 9:30am. So, I really wasn't expecting to get the bottom of the barrel for the oatmeal and for several of the oatmeal toppings to be empty. If we were not pressed for time, I probably would have gone out to eat instead.
Staff was friendly and kept the breakfast area clean and tidy. The food items we ate were good.
Stayed in January 2024
Reviewed: January 15, 2024
Reba
United States of AmericaThe pillows are lumpy
Very clean safe
Stayed in January 2024
Reviewed: December 13, 2023
Cindy
United States of AmericaBrand new comfy pillows
Stayed in December 2023
Reviewed: November 14, 2023
Lucinda
MexicoFir the price they should include bottled water in your room!!
Stayed in November 2023
Reviewed: October 29, 2023
Alexis
United States of AmericaThe property was very clean.
Stayed in October 2023
Reviewed: August 21, 2023
Jane
United States of AmericaClose to airport and had shuttle
Stayed in July 2023
Reviewed: August 14, 2023
Ebonee
United States of AmericaThe day of check out the housekeeper Selma knocked on the door at about 930 didn't give anyone a chance to say anything before she proceeded to come in. She came back twice after that when check-out was at 12pm. We departed the room around 1130 just after the third knock. It was very rude.
I like the accommodations and the room was certainly clean. The bed was comfortable and I slept like a baby. I also liked that my name was on the television. The staff was very good and friendly with the exception of the housekeeper.
Stayed in August 2023
Reviewed: August 14, 2023
Grant
United States of AmericaBreakfast recommendation, add in a waffle maker to the breakfast line. I do not recall seeing one
Great location, not to far the city. Clean rooms, spacious creative layout. Enjoyed the walk-in shower and comfy bed!
Stayed in August 2023
Reviewed: August 11, 2023
Shamita
United States of AmericaI think the room could use a little more lighting. (Lighting in bathroom is great though)
The hotel was very clean and the staff were super friendly. This is now my go to hotel whenever I visit Charlotte.
Stayed in August 2023
Reviewed: July 31, 2023
Vicky
United States of AmericaNo restaurants within walking distance.
Clean
Stayed in July 2023
Reviewed: July 9, 2023
Ruth
United States of AmericaNothing!
The courteous, helpful accommodating staff on a weather related, unplanned overnight!
Stayed in June 2023
Reviewed: July 1, 2023
Marjorie
United States of AmericaVery comfortable room. Wished we were staying longer
Stayed in June 2023
Reviewed: June 19, 2023
Vivian
United States of AmericaGreat location to Uptown.
Stayed in June 2023
Reviewed: June 14, 2023
Candace
United States of AmericaThe property was nice and clean.
Stayed in June 2023
Reviewed: June 1, 2023
Shakiela
United States of AmericaThe front desk was friendly and the room was clean!
Stayed in May 2023
Reviewed: May 31, 2023
Christina
United States of Americanothing
the room was set up so nicely.
Stayed in May 2023
Reviewed: May 18, 2023
James
United States of AmericaEverything great place to stay. Great and nice enjoyable staff. My wife and I look forward to coming back to this hotel. High class and great quality facilities. 5 star in my book.
Stayed in May 2023
Reviewed: May 3, 2023
Charlotte
United States of Americanothing!
it was beautiful and everything was in perfect condition! the staff were helpful snd friendly!
Stayed in May 2023
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