705 South Mangum Street, Durham, 27701, United States of America
#8 of 71 hotels in Durham
Guests' ChoiceBased on 339 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.0
Facilities
9.2
Staff
9.1
Value for money
8.4
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 28, 2024
Whitlow
United States of AmericaComfort.able and convenient to dpac
Stayed in May 2024
Reviewed: May 24, 2024
Amanda
United States of AmericaThere's nothing I don't like about this hotel!
My boyfriend and I stayed here for the second time and were absolutely overjoyed . The staff is excellent, kind and courteous
Stayed in April 2024
Reviewed: May 24, 2024
Lisa
United States of AmericaHaving to pay for parking
The style of the property
Stayed in May 2024
Reviewed: May 6, 2024
Carol
United States of AmericaThe eggs & potatoes were cold
Good
Stayed in May 2024
Reviewed: May 3, 2024
Renee
United States of AmericaThe slow check in process …the couch in 224 was visibly dirty
Miya is a great employee and deserves a bonus and raise.She was the best part of our visit. It took the late night person about 30 mins to check us in ..not sure if that was her issue or the computer she was using, but it seemed like a little bit of both.
Stayed in May 2024
Reviewed: April 24, 2024
Jeff
United States of AmericaComfortable well appointed room. Good breakfast.
Stayed in April 2024
Reviewed: April 24, 2024
Amanda
United States of AmericaNothing.
The staff is excellent and the room was extremely clean with new beds and a spacious couch. Very happy.
Stayed in April 2024
Reviewed: April 3, 2024
John
United States of Americahard to get in touch with booking .com
didnt go booked wrong day booked 4/1 thought i had booked 4/2 tried to changed got the run around back and forth between booking.com and springhill
Stayed in April 2024
Reviewed: April 1, 2024
Sharon
United States of AmericaI couldn't stay longer...I needed a few more days😊
Came down for my Birthday staff truly amazing helpful . Breakfast bar was so good.. saved me time we ate there both mornings. The attendant was amazing too. It smelled so good in this hotel so clean and close to all the things I wanted to do.
Stayed in March 2024
Reviewed: March 28, 2024
Matthew
United States of AmericaWater dispensers were hard to find and there was no water in the room. Had to search a bit and found one in the fitness room. One design flaw is the window in the bathroom door. Cool looking but when someone gets up and turns the light on the bathroom it shines brightly in the whole room and disrupts other's sleep.
All staff were incredibly friendly and helpful. The hotel was very nice. Very close to downtown and Tobacco Row. Only bummer was all the construction around the property, but nothing the hotel can do about that.
Stayed in March 2024
Reviewed: March 20, 2024
Dana
United States of AmericaPaying for parking
Close to Durham Performing Arts Theater.
Stayed in March 2024
Reviewed: March 17, 2024
Larissa
United States of AmericaEverything was extra comfy and clean! LOVED the fact that it smelled wonderful when I walked in the lobby.
Stayed in March 2024
Reviewed: March 13, 2024
Joy
United States of AmericaI really have no complaints.
The breakfast bar had a lot of options. Adrian at the front desk was awesome during our check-in.
Stayed in March 2024
Reviewed: March 11, 2024
Dr
United States of AmericaConstruction around the place made exiting and entering interesting.
The location. Clean rooms. Breakfast wonderful. Quiet stay.
Stayed in March 2024
Reviewed: February 27, 2024
Erin
United States of AmericaBeds were harder than other Marriott hotels I have been to. Also the faucet in bedroom was very loose
Location was great
Stayed in February 2024
Reviewed: February 25, 2024
Jeanette
United States of AmericaSome warning about the construction that blocked my normal approach to the hotel would have been good. The water pressure in my sink faucet was low, but the shower was okay. The staffer managing my check in the first evening had a hard time finding my reservation. The pillows are not very comfortable, but otherwise, it's a very good property.
The location is wonderful - within minutes of my Durham offices and many great restaurants. The breakfast is very good, varied and easy to grab on the way out the door.
Stayed in February 2024
Reviewed: February 22, 2024
Jim
United States of AmericaThe staff were friendly and very welcoming.
Stayed in February 2024
Reviewed: February 21, 2024
Donna
United States of AmericaJust the sounds of big trucks on the highway
The breakfast was delicious. The room was nice and comfortable.
Stayed in February 2024
Reviewed: February 9, 2024
Kirsty
United KingdomDaily charge for car parking was not mentioned at check in or check out. Hadn't noticed it when making the booking (not fully obvious) so additional charge without being aware was frustrating.
Lovely hotel in a great location
Stayed in January 2024
Reviewed: February 5, 2024
Katrina
United States of AmericaMy only complaint is that the trundle bed was not comfortable at all. I ended up sleeping on the couch.
The room was absolutely amazing! The staff was super nice and willing to help with any questions.
Stayed in February 2024
Reviewed: January 23, 2024
Carol
United States of AmericaFor me, the roadwork affected the ingress/'egress to the hotel and felt a little unsafe. Thankfully, this is a temporary concern and beyond the control of hotel management.
Location relative to American Tobacco campus and DPAC was great.
Stayed in January 2024
Reviewed: January 10, 2024
Arlinda
United States of AmericaThere was construction being done on the road outside the hotel so it was a little confusing using GPS to come and go but, this was of no fault of the hotel.
I chose this hotel because it was close to my daughter’s school NCCU. I was dropping her off for the Spring semester. The location was great.. Check in was easy and I found all the employees I encountered to be friendly and helpful. My room was very spacious and clean. The bed was comfy. Breakfast was good and so everything met my expectations.
Stayed in January 2024
Reviewed: January 7, 2024
Marilyn
United States of AmericaPaying for parking!!
Very clean
Stayed in January 2024
Reviewed: December 20, 2023
Dawn
United States of AmericaWould love that smell to continue into hallways and rooms.
Very clean, friendly staff and it smelled amazing!!
Stayed in December 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content