N/A

Nice, Clean and Quite. The staff were very nice and helpful.

Stayed in April 2024

The pool area was dirty Sunday morning from people having a good time Saturday night. There was beer cans in the area and it just was not cleaned up before it was opened.

The hotel was clean and nicely updated

Stayed in March 2024

Bed was too hard.

The rooms were beautiful

Stayed in February 2024

Was told hot breakfast would be ready at 6:30am Saturday. It was not. It appeared the staff working the breakfast had arrived at 6:30am

Clean, updated room

Stayed in December 2023

Décor

The staff was marvelous. Alec at the front desk was a charmer. The woman who made and served breakfast was also very nice friendly and helpful. The place itself is in need of redecoration, which is apparently coming soon. Overall our stay was convenient comfortable and pleasant. The staff made any minor annoyances a non issue. Being around friendly people who understand that their job is to take care of us travelers, makes all the difference.

Stayed in August 2023

My only complaint is that the hot tub in the pool area was not functioning as it should. The jets were not aerating the water properly!

Staff, and rooms seemed to be as advertised.

Stayed in July 2023

The only thing would be there wasn't a sheet for the pullout. Other than that it was great.

Everything at the hotel was great, and close to shopping staff was very nice and helpful at all times. I will stay here every time I visit Lansing.

Stayed in July 2023

There was a constant music beat that I could hear throughout both nights of my stay. It was not enough to keep me awake but it was a little annoying while trying to read and work quietly in my room. It might have been a guest somewhere but I wasn't sure. It was not enough of an annoyance to warrant a complaint to the front desk.

The breakfast was standard fare for free continental breakfasts at hotels. There was a heavy snowstorm the previous night and the person who typically prepared breakfast was not able to get to work due to road conditions. However, the manager on duty worked diligently to make sure that everyone had breakfast available to them in a timely manner.

Stayed in March 2023

This location was staffing problems which affected some things. My room wasn't ready for 3 hours after check in, and the staff had difficulty keeping up with refilling some food items and coffee at breakfast the next morning. The pool was also not very clean.

The room itself was comfortable and a perfect size and setup for 3 adults and 2 children. The staff was exceedingly friendly!

Stayed in February 2023

clean, very nice staff

Stayed in October 2022

Breakfast bar attendant did not know what he was doing.

Stayed in May 2022

There was only a small amount of towels. I would have liked to see more towels.

Stayed in May 2022

Bathroom was old and tired and not completely clean Evening staff were exceptional and extremely helpful

Breakfast ended at 9, we missed it

Stayed in May 2022

I didnt like that they sent an email the morning of to let us know the pool and hot tub where out of service

Front desk help was amazing. I wish I remembered his name but he was so nice and upbeat. I needed sheets and a pillow for our pull out sofa sleeper and I called and he had it ready for me to pick up right away

Stayed in April 2022

Jacuzzi was closed

The cleanliness and comfort of the bed

Stayed in October 2021

Only problem was by the time we went for breakfast there was no food. Disappointed.

Stayed in October 2021

The pool was closed. Was the main point . To go swimming. Could have given us a little discount since pool was closed . But everything eles was great

Beds were very comfortable

Stayed in October 2021

Our air conditioning was not working in room.

Stayed in October 2021

The room was very spacious for a family.

Stayed in October 2021

A few things were not well maintained. The closet door knob was missing, the second set of blinds were missing, there was something on the wall that was removed. It was clean but felt a little neglected.

So quiet! Not set right on the road, so the car sound was faint. The staff were super friendly. I traveled alone and felt safe.

Stayed in October 2021

Staff seemed hard to find at times.

The pool was well maintained. Room was clean and spacious. Good location to what we needed. Breakfast was nice

Stayed in September 2021

Clean the hallway carpet. Add more than 2 bath towels.

Hall carpet is filthy. Makes a bad impression. Room was very clean and comfortable. Only had 2 towels in room for 2 people. All in all I would return and I would recommend. Breakfast was an added bonus. Really enjoyed. Gal at the fest was extremely professional.

Stayed in September 2021

the only complaint i have was the pool was not open. if the pool isnt going to be running then it shouldnt say it is. that was one of the reasons i chose that hotel so my kids could go swimming.

breakfast was goog . good size room . everyone was nice

Stayed in August 2021

The price was high for similar hotels but we were visiting for an event weekend and there were few hotels left

We had to leave by 6:45 and breakfast wasn't available til 7. Would have been nice to be able to grab something to go.

Stayed in April 2024