Too small breakfast place

Stayed in May 2024

attitude of some staff

Stayed in May 2024

Price is expensive A laundry cart was left in front of my door the entire time making passage narrow and its ugly. Find another place ( room 4012) Breakfast is not super healthy and could offer better options Elevator wait time is not Ok at all No security - anyone could get in the elevator and go up. This is not OK. If there is a system to read the room cards, use it. If you put a fridge and microwave in the room, put a few plates and cutlery as well.

The staff at the front desk was really nice and helpful. The location for work is excellent (FIT) . The room was well cleaned.

Stayed in May 2024

Breakfast room was too crowded.

Wonderfull view from the room.

Stayed in May 2024

Just for the sake of completeness.. queues for elevators can be very long and we had a broken light in the room. These points did not ruin our stay in any way!

The room view was amazing. Room is not huge but more than ok considering it’s NYC. location of the hotel is great. I liked the hotel because the average quality in NYC is rather low, whereas our stay here was more than satisfactory

Stayed in April 2024

However, the breakfast is lame and the line to actually get there is way too long and made us skip breakfast several times. The staff dealing with the breakfast was very unpleasant as well. Also, we waited a long time for the elevators to go down.

The location is great and the rooms are very nice.

Stayed in April 2024

Wait ages for the lift at peak times but not a big deal really.

Great location. Helpful staff. Clean rooms. Everything you want if you’re travelling solo and out and about all day and night.

Stayed in April 2024

nearly no storage room for our luggage in our room

highly effifient organisation, friendly personnel, excellent coffee ;-) possibillity during the breakfast to prepare some food for the day!

Stayed in April 2024

Breakfast was chaos. Often no milk or cutlery. The tables are very close together. Very loud!

Great location nice clean room comfy bed great view of the city.

Stayed in April 2024

My security deposit has still not been returned

Friendliness of the staff

Stayed in April 2024

Breakfast quality. We had to change room after the first night because the room type we reserved were ot availeble with a comment "you should be happy that we have a room for you".

The hotel in general was fine and the staff were friendly and helpful. When we had small issues the staff reacted rapidly.

Stayed in April 2024

Breakfast was a shambles every day. Gets super packed and it’s a frenzy at the buffet. Selection is also poor compared with other properties of this standard. Should really reorganise this part of it as it let down the experience. The staff were lovely and did what they could but this is a management issue they need to rehaul it

The room and staff were great. Great location too close to a lot.

Stayed in April 2024

N/A

The view

Stayed in April 2024

The size of the room, a bit too «smallish»

Breakfast was good, location was good, and best of all the staff was very friendly, helful and efficient.

Stayed in April 2024

Nothing

Location, breakfast, amazing view from the room.

Stayed in April 2024

I had 2 separate bookings for a king size room (1 & 3 days). Reception said that they don't have a king size room available for the first night so they offered a room with 2 queen size beds which was ok for me. We were given the keys right away and the next night checked in into the correct room. Upon check out I realised they have added an early check in fee which wasn't communicated to me before. So please check all your invoiced before leaving the hotel. The hotel managed to solve this thankfully. The breakfast is very not impressive for European standards. If I knew this before, I would better consider other hotels with similar prices.

The location is very great, close or early reachable for many attractions. Loved the big TV and the fact it had Netflix installed! :) nice room view too

Stayed in April 2024

The breakfast. Very poor variety and no vegetables. You can choose from boiled eggs and scrambled eggs with strange sausages. Also, there are some Kellogs with milk, muffins, bananas, apples, and clementines. The same every day.

The location and room itself. Quite new, clean, and well-maintained. The view was very good.

Stayed in April 2024

Room would be small for two people Breakfast is a little hectic, hot food is not good but good choice otherwise Wardrobe in room is tiny

Central location, very clean and my room was away from the street so quiet

Stayed in April 2024

Tiny tables and not enough space in the breakfast area. So if you don't plan to have a long breakfast with never-ending chit-chat, you'll be fine. Just grab something to eat, eat it and leave.

I was amazed by this hotel. My expectations were a bit low, because New York is known for pricey and tiny hotel rooms. But SpringHill Suites really surprised me. Hotel room even with the bathroom was quite spacious (even for my 6'9" huge husband) and we got a beautiful view of Empire State Building. Check-in process was quick. They even provided us a transfer back to the airport (compared to the cab it was a real bargain). Breakfast was good, sufficient, very crowded, but they would give you a table within a few minutes in the line. There was plant-based milk, gluten-free options, but hardly any vegetables (but that's just America, I guess..). Hotel itself is just a few steps away from a subway. Just round the corner there is a grocery store and a liquor store. And the best thing – it is located in a flower district. So there are tons of flower shops and flowers in the streets. I couldn't get enough of it. It was a great stay. I am definitely going to repeat it. Highly recommend it. Good value for your money.

Stayed in March 2024

Breakfast is kind of a disaster. The room in which breakfast is served is way too small to accommodate the guests and therefore there are huge lines in the morning. We had to get breakfast to go and eat it in the room to be able to manage to get out on time for our tours. Moreover, breakfast choices could be improved. There are 4 elevators and most of the time waiting times are pretty long

The hotel is in a great position, few blocks away from many of the main attractions of Mahnattan. Our room was on the 36th floor and the view was great. Room is clean and spacious enough to enjoy a couple of days in the city

Stayed in April 2024

Room small.two queen size beds in our room.room advertised as suitable for 4 adults. Space limited for storage or suit cases.however we were up early every morning .lovely shower .room.cleaned towels replaced daily ,good breakfast. We're out and about all day and really only went back to room to sleep.so we managed . ,

Hotel was located in lovely quite area.staff very nice and friendly . breakfast each morning . Perfectly fine good variety and choice..enjoyed our stay.room cleaned daily fresh towels &bed linen .lifts very efficient.

Stayed in March 2024

Breakfast was disappointing and one member of staff was abrupt. There wasn't enough space either.

Staff were v helpful.

Stayed in April 2024

The billing/charging was a bit less clear than expected, but nothing serious and it was all arranged after we left.

The hotel is perfectly located, 2 mins by foot from the 1 train that takes you everywhere. Room clean and good size for 1 or 2 people (by NYC standards, that is). The bathroom is a bit small, but well arranged, not suitable for two people who are not intimate, tbh, due to the door being sliding. I'm glad my friend and I didn't share a room. Breakfast was good, and the wait was not that bad as mentioned in other comments. We tried from 7 am until 8:15 am, and never waited for more than a couple of minutes. There's people at breakfast, but it is expected in a hotel like this. Special mention to the personnel in the breakfast room. They work A LOT, to make sure everything is ok and you can find always everything you need. Really bravo to them. About the elevators, we didn't have to wait more than maximum... 5 mins? Maybe even less and it was only once or twice that we had to wait "that" long. We were in floor 36. Views were amazing, I could see the ESB from my room. All in all, a very good stay, better than what we expected by reading some comments.

Stayed in April 2024

The view, we had the beautiful surprise at the check in to be upgrade on the top floor, it was breathtaking The house keeping team was very nice and made an amazing job Very good location Incredible value for money I can highly recommend this hotel for your stay in New York, do not hesitate a second!

Stayed in February 2024