Reviews of SpringHill Suites by Marriott New York Manhattan/Times Square South This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
338 West 36th Street, Hell's Kitchen, New York, NY 10018, United States of America
#213 of 416 hotels in New York
Guests' ChoiceReview Score
Based on 2919 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
8.9
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Facilities
8.1
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Staff
8.9
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Value for money
7.9
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Free WiFi
8.7
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Reviewed: May 8, 2024
Perminder
United Kingdom5 Reviews3 helpful votes8.0“Good central location”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 5 nights
Room doesn't have any type of view - looks out to other hotel rooms.
The room is a big size, and contains a fridge and microwave. Bed was comfortable enough, clean. Shower room was fairly modern, good shower pressure, a little bit small, but adequate. Nice breakfast provided, ample choice, and can take away if required.
Stayed in May 2024
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Reviewed: May 8, 2024
Konstantina
Greece22 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
The breakfast was basic.. they can add more products… also the fact that they had plastic spoons and dishes not good at all..
Stayed in May 2024
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Reviewed: May 7, 2024
Trevor
United Kingdom8 Reviews8.0“Comfortable, good location very helpful staff and excellent breakfast”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The room was small no view and the coffee machine didn’t work. Unfortunately there is an outstanding issue over payment and at the moment Ive paid twice!
Location was just right central Manhattan. The breakfast was very good. The staff were extremely helpful
Stayed in May 2024
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Reviewed: May 7, 2024
Michala
Czech Republic12 Reviews9.0“Great value for the money”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
we loved the hotel what we did not like are the scam taxi drivers from the airport so before you travel book the transport from the hotel as they have legit transport company. with this you avoid the lousy robbers taking advantage of you (it did happen to us as well as other couple who we met in the hotel)
The hotel is great. perfect location, we did not use subway at all and walked down to Battery Park as well as opposite direction to Central Park - all nice 1-1.5h walks. Hotel is really clean and the rooms are nice and big, breakfast is superb and what is a bonus is the happy hour when you get free beers and wine from 4 to5 so very nice after all day walking :) The best seller of the hotel is the staff- Jeffrey and Hana at reception are the best. Whatever we needed they helped us. I would definitely recommend it to any of my friends
Stayed in May 2024
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Reviewed: May 7, 2024
Joel
United States of America1 review9.0“Good place to stay”- • Business trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No complaints so there is nothing I did not like
Staff very friendly
Stayed in May 2024
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Reviewed: May 6, 2024
Josip
Croatia15 Reviews2 helpful votes9.0“Brilliant location, exceptional staff, highly recommended!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 7 nights
I know it’s a NYC thing, but lack of natural light due to high rise buildings around. This could be fixed with lightning fixtures but there are only few in the room. Also, really small wardrobe, but you can manage with the couch :)
Wonderfully located 2 blocks from Penn station and only 10ish minutes walk from TS. Absolutely great personnel! Everybody whom we spoke to or asked anything were more than helpful and nice. Quick check in/check out, luggage storage provided on the day we left (they even have a scale to weigh your bags!). Rooms cleaned every day and well equipped (fridge, microwave, hairdryer, iron and board). Breakfast OK, not like in European 4* hotels but I guess it’s OK.
Stayed in April 2024
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Reviewed: May 4, 2024
Carlos
United States of America11 Reviews3 helpful votes7.0“Tolerable mix of good and bad”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
We had reserved a King room for our stay of 4 nights and they put us in a double queen room the first night as no King rooms were available. We got a discount but it was a hassle unpacking-repacking-unpacking for just one night, what good is a reservation if they can't honor it? Breakfast area gets a bit congested during peak breakfast hours. There are only 2 elevators and they are slow, often stop at your floor packed, so wait, wait, wait, or take the stairs. Our room had a window facing an old brick building next door, but at least it was quiet.
Location is convenient and only 2-3 blocks from the Penn Station subway and train station. We took the subway from JFK and during our stay to visit various locations throughout the city, the Amtrak train to Washington, DC. The neighborhood gets a a bit funky at night but we felt safe at all times. Within walking distance to Times Square, Broadway, Rockefeller Center, Bryant Park, and 5th Ave. Rooms are small but that comes with the territory in N.Y. Bed was comfortable, clean and modern bathroom. Breakfast had good selection and plentiful but eating area gets a bit crowded during peak breakfast hours.
Stayed in April 2024
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Reviewed: May 4, 2024
Letícia
United States of America1 review9.0“Enjoyed the stay! Definitely will come back.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Breakfast is good but pretty much the same every day.
Clean, well-maintained, good location
Stayed in April 2024
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Reviewed: May 4, 2024
Egle
Lithuania25 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Water could be complimentary at least on the first day of arrival, not 6dol per bottle🙈
Great location, AMAZING and very friendly, helpful staff, clean rooms
Stayed in May 2024
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Reviewed: May 3, 2024
Anthony
Ireland6 Reviews3 helpful votes8.0“The Big Apple”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Breakfast extremely busy all morning
Great location beside MSG. Great value for money, saved a fortune because breakfast included. Rooms tidy & comfortable, cleaned daily. Staff polite & helpful.
Stayed in March 2024
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Reviewed: May 3, 2024
Catherine
Australia14 Reviews9.0“Fabulous location and very helpful staff.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 6 nights
- • Submitted from a mobile device
Staff were very helpful. Breakfast was great.
Stayed in April 2024
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Reviewed: May 2, 2024
Mathieu
Belgium6 Reviews8.0“I might come back but I'll skip the breakfast”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast was awful. Badly organized and disgusting food.
Nice and clean rooms in a nice location.
Stayed in April 2024
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Reviewed: May 2, 2024
Kelly
United Kingdom5 Reviews7.0“Decent value for the location”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Quite noisy inside the room (aircon/fridge etc) and some other guests were serial door slammers! Room is small but we expected that for central NYC, we only used it to sleep in so it worked for us.
Fab location, great bar/breakfast, has all the facilities you could need, well soundproofed from outside noise
Stayed in May 2024
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Reviewed: May 1, 2024
Milica
Spain14 Reviews7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Breakfast, a lot of people, never enough food for everyone
Location
Stayed in April 2024
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Reviewed: April 30, 2024
Bor
Slovenia63 Reviews4 helpful votes9.0“Good value for money”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
Great location in the middle of Manhattan, next to Penn station. Good breakfast, but can get crowded. Rooms are nice. Staff is friendly. Safe area.
Stayed in February 2024
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Reviewed: April 29, 2024
Mark
Czech Republic9 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 10 nights
- • Submitted from a mobile device
Breakfast, not enough seats , no vegetables and waiting for elevators.
Good location and facilities
Stayed in April 2024
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Reviewed: April 28, 2024
Marjo
Finland8 Reviews8.0“Good hotel with excellent location”- • Leisure trip
- • Couple
- • King Room
- • Stayed 10 nights
- • Submitted from a mobile device
Hotel's location was perfect. Breakfast was good, all what you need in the morning is there, nothing special but just enough. Room and bed was good. We didn't have any problems with elevator as you can read here, but we were there on April, maybe that's why?
Stayed in April 2024
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Reviewed: April 28, 2024
Michael
France6 Reviews1 helpful vote9.0“Really appreciated the location, friendly staff, good quality breakfast.”- • Business trip
- • Couple
- • King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Shower system-static- not very girl friendly
Service was excellent
Stayed in April 2024
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Reviewed: April 27, 2024
Lavonda
United States of America19 Reviews1 helpful vote9.0Wonderful- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The elevators was very slow
The location the smell of the hotel the decor
Stayed in March 2024
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Reviewed: April 27, 2024
Christopher
Australia3 Reviews8.0“Very enjoyable, lots to see we had a great time. Thank you New York.”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 6 nights
No kettle in the room to make a cup of tea. (not coffee drinkers)
Location was central to everything we wanted to do. Subway was close, Times square was only a few minutes walk away. We went to two Broadway shows and walked there in 10-15 mins. Felt very safe with lots of people around.
Stayed in April 2024
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Reviewed: April 26, 2024
Dascalu
Romania6 Reviews8.0“I enjoyed my stay and I think it is a great option for a short solo trip to NYC.”- • Business trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
The room could have been a bit cleaner (just some dust but worth mentioning). The elevator was very slow, I assume it was due to the fact that there are too few for the amount of rooms in the hotel.
I particularly liked the location, which enabled me to walk to most places I needed to be at. The room was small but had everything you need, the bathroom was clean and well-equipped, and the bed was comfortable.
Stayed in April 2024
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Reviewed: April 25, 2024
Joris
Belgium3 Reviews1 helpful vote7.0Good- • Business trip
- • Solo traveler
- • King Room
- • Stayed 2 nights
Very noisy hotel, when doors of rooms close, the whole hallway shares the experience
Location, bar downstairs and room!
Stayed in April 2024
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Reviewed: April 25, 2024
Elazar
Israel27 Reviews8.0Very Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
A room without good lighting. Toilets and the room with a sliding door..
The location of the hotel is good, close to the pen station. A quarter of an hour walk from Time Square. A good breakfast. Excellent service
Stayed in April 2024
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Reviewed: April 23, 2024
Krikor
Qatar11 Reviews1 helpful vote7.0“Overall good”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
TV was not working and they need to do more on cleaning
Location was good
Stayed in April 2024
