Reviews of SpringHill Suites by Marriott New York Queens This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
38-39 9th Street, Long Island City, Queens, NY 11101, United States of America
#27 of 83 hotels in Queens
Guests' ChoiceReview Score
Based on 460 hotel reviews
8.0Score breakdown
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Cleanliness
8.8
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Comfort
8.7
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Location
7.0
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Facilities
8.4
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Staff
8.6
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Value for money
8.2
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Free WiFi
8.1
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Reviewed: May 11, 2024
Iris
Netherlands1 review7.0Good- • Leisure trip
- • Family with young children
- • Suite with Two Queen Beds
- • Stayed 5 nights
- • Submitted from a mobile device
Location.view was great. But walking to the metro I would not want to be alone in the neighbourhood.
The room was nice.
Stayed in May 2024
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Reviewed: May 9, 2024
Sherry
Canada2 Reviews9.0“great”- • Leisure trip
- • Group
- • Suite with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
good
Stayed in April 2024
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Reviewed: May 8, 2024
Zhang
United States of America1 review1 helpful vote8.0“Overall experience at this hotel was good. I particularly like the breakfast there.”- • Leisure trip
- • Family with young children
- • Suite with Two Queen Beds
- • Stayed 1 night
The room is very small.
Breakfast was great. Location is convenient.
Stayed in May 2024
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Reviewed: May 8, 2024
Michelle
United States of America10 Reviews3 helpful votes8.0“Great stay”- • Leisure trip
- • Solo traveler
- • Suite with Two Queen Beds
- • Stayed 5 nights
- • Submitted from a mobile device
Housekeeping was extremely loud late into the evening. It was quite disturbing to hear slamming for hours. My room was right next to the linen chute as well which was inconvenient. The hotel is a bit in an industrial area so outside was noisy during the week day. The vending area only had seltzer water weird they don’t have regular large bottles of water.
Stayed at the property for my birthday. Property was very clean and tidy. Staff was friendly easy to request an Uber. Nice reception area.
Stayed in May 2024
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Reviewed: May 7, 2024
Katarzyna
United Kingdom16 Reviews2 helpful votes8.0“Very good”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Got surprised with $100 accidental damage fee that needed to be paid upfront upon check in, but it was refunded straight after the stay so it wasn't a big deal. Walk from the subway station to the hotel was in a bit of a rough neighbourhood.
Nice and clean rooms, good wi fi, complimentary breakfast was basic but ok, friendly staff. Location looked a bit rough to start with but it wasn't bad after all. Around 10 minutes walk from the subway station with good conections with Manhattan and the JFK Airport.
Stayed in May 2024
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Reviewed: May 7, 2024
Jacquelyn
United States of America13 Reviews8.0Very Good- • Leisure trip
- • Group
- • Suite with Two Queen Beds
- • Stayed 5 nights
- • Submitted from a mobile device
Only thing I didn’t like about the property was the location once you walked outside about 300 feet was in the greatest area, not not the best to walk at night
The property is very clean very nice. Very quiet inside.
Stayed in April 2024
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Reviewed: May 5, 2024
Anthony
Ireland5 Reviews7.0“Decent hotel, a good value for money just to be aware of the surroundings”- • Leisure trip
- • Couple
- • Suite with Two Queen Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Just be aware of open booking that this is in Queens and it’s a rough area directly outside the hotel. We got a subway in the morning but were advised to get an Uber any time u returning home late . we had no issues, but it certainly didn’t feel very safe.
It’s proximity to the subway system. The hotel itself is clean and the staff are extremely nice. Breakfast is very good but chaotic at trush times.
Stayed in May 2024
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Reviewed: May 2, 2024
Osigbeme
United Kingdom34 Reviews3 helpful votes7.0“Clean hotel with good size room. Perfect for short stay trips”- • Business trip
- • Solo traveler
- • King Suite
- • Stayed 1 night
Ugly looking neighbourhood and very average breakfast but then again this is USA
Very clean & good size room for New York hotel
Stayed in May 2024
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Reviewed: May 1, 2024
Oded
Israel39 Reviews4 helpful votes9.0“Excellent value”- • Leisure trip
- • Solo traveler
- • King Suite
- • Stayed 3 nights
10 minute walk to subway, but in a unwelcoming neighbourhood.
Room was exactly right, large enough, equipped with all needs, excellent shower. Breakfast (included) was OK but crowded (more seating space needed). Checking in and out was easy and fast.
Stayed in April 2024
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Reviewed: May 1, 2024
Sarna
Australia5 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Suite with Two Queen Beds
- • Stayed 7 nights
- • Submitted from a mobile device
The smell of marijuana coming through our vents the night staff member (male) couldn't care less. Quite disgusting for a family with a 10 year old
Staff, house keeping
Stayed in April 2024
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Reviewed: April 25, 2024
Maria
United States of America4 Reviews9.0“The property was nice. Great complementary breakfast. Good service. Weirdly located.”- • Leisure trip
- • Solo traveler
- • King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
Location. Dodgy area. Projects
Nice, clean, new.
Stayed in April 2024
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Reviewed: April 24, 2024
Vikas
Netherlands165 Reviews12 helpful votes8.0“Good stay, not far from Manhattan”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 4 nights
- • Submitted from a mobile device
1. Was somewhat noisy on weekends, mainly other guests in the hotel were noisy 2. Breakfast is not well organized. Even though there are plenty of food options, one needs to be careful with allergies (no signs for allergies, gluten free breads are mixed with normal bread) 3. Not many restaurants near the hotel, taking the metro to Manhattan is the best choice for a good restaurant
10 minutes walk from the metro easy to reach Manhattan staff was nice good amenities in room
Stayed in April 2024
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Reviewed: April 24, 2024
Tsachy
Israel42 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Suite with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
Expensive parking. Unsafe feeling around the hotel (neighbourhood). Small room.
Stayed in April 2024
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Reviewed: April 23, 2024
Yanina
Ukraine25 Reviews4 helpful votes8.0“Nice modern hotel and good value for money”- • Leisure trip
- • Solo traveler
- • King Suite
- • Stayed 2 nights
- • Submitted from a mobile device
It’s not the hotel’s fault but the area around it is extremely unpleasant and didn’t feel safe, especially for me as a solo female traveler. Definitely better to use taxi after dark. Breakfast area was rather small and crowded, and food seemed to run out quickly, especially after 9 am.
The room was nice, modern and very clean. The staff were friendly and helpful, and a free breakfast was great to have. Subway station nearby and a relatively easy commute into Manhattan. Great value for money for NYC.
Stayed in April 2024
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Reviewed: April 17, 2024
Henning
South Africa3 Reviews9.0“Pleasanty, well managed and lovely room”- • Business trip
- • Solo traveler
- • King Suite
- • Stayed 17 nights
Nothing really
Wide choice of good food. T Good room on 14th floor Good service Excellent reception staff I felt very comfortable with fellow guests
Stayed in April 2024
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Reviewed: April 17, 2024
Franchesca
United States of America1 review8.0Very Good- • Leisure trip
- • Couple
- • King Suite
- • Stayed 3 nights
- • Submitted from a mobile device
The room was small
The breakfast and the view
Stayed in April 2024
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Reviewed: April 14, 2024
Brittany
United States of America1 review7.0“convenient location, very popular hotel for tourists and may be over booked”- • Leisure trip
- • Couple
- • King Suite
- • Stayed 4 nights
- • Submitted from a mobile device
breakfast area was so full that there was no place to sit and was uncomfortable. we also had to wait a while for our room to be ready
location was convenient
Stayed in March 2024
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Reviewed: April 14, 2024
Nicole
Switzerland4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Suite with Two Queen Beds
- • Stayed 5 nights
- • Submitted from a mobile device
Room has not been cleaned for 2 days
Breakfastbuffet
Stayed in April 2024
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Reviewed: April 11, 2024
Matthew
United Kingdom23 Reviews7 helpful votes7.0“Family of 4”- • Leisure trip
- • Family with young children
- • Suite with Two Queen Beds
- • Stayed 7 nights
- • Submitted from a mobile device
The neighbourhood is a dive. Drug users and dealers roam the streets. 150m from the hotel is a shrine of someone killed. It can be intimidating. The breakfast area is too small and badly laid out for the size of the hotel. Not enough seats. Often you stand and wait for someone to finish their breakfast so you can have their tracks and seat. I saw a local enter the hotel, raid the breakfast buffet and run out of the fire escape twice in a week before the security guard could intervene.
The price for a room including breakfast was the best value for money I could find. The proximity to 21st st Queens bridge subway station was good. About 6 minute walk. Subway into Manhattan about 20 minutes. Staff are friendly and helpful.
Stayed in April 2024
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Reviewed: April 11, 2024
Veljko
Bosnia and Herzegovina10 Reviews8.0“Lower grade due to bad wifi usage experience. Otherwise, everything was great.”- • Leisure trip
- • Travelers with friends
- • Suite with Two Queen Beds
- • Stayed 5 nights
- • Submitted from a mobile device
Lacking of instructions for wifi usage. I endeded up with money being deducted from my deposit for data services I was not aware are being charged daily.
Staff was super nice. Everyone were so cheerful and happy to help with each my request. Special thanks to Natasha!
Stayed in April 2024
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Reviewed: April 8, 2024
Nathan
United States of America22 Reviews5 helpful votes7.0“New hotel in an area that is gentrifying”- • Leisure trip
- • Group
- • King Suite with City View
- • Stayed 4 nights
Ayanaa. Nasty. We booked 4 rooms. One room had to be switched but the attitude of the manager thinking someone wanted something for nothing and we booked 4 rooms. Didn't like the location of the hotel and vendor on site that has a food truck (no receipt for cash purchase and being rude)
Liked the breakfast and overall comfort of the hotel. The rooms are clean and well-maintained. The cleaning crew does a great job with the daily cleaning of the room.
Stayed in April 2024
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Reviewed: April 6, 2024
Francesca
United States of America3 Reviews9.0“🙌🏼 👌🏼 👍🏼”- • Leisure trip
- • Solo traveler
- • King Suite
- • Stayed 2 nights
Loud at night, and I switched rooms a total of two or three times over the course of my week-long stay there. In the hotel's defense tho, there's only so much they can do about obnoxious, rude people who stay there and have absolutely no regard for others!
Breakfast that's included in the price of the nighly rate is top notch! Rooms are absolutely immaculate (and that's saying A LOT coming from me, I assure you!).
Stayed in January 2024
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Reviewed: April 4, 2024
Alfredo
Spain5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Suite with Two Queen Beds
- • Stayed 7 nights
- • Submitted from a mobile device
Some crazy guys in the neighbourhood on the way to the subway and the smell to cannabis in New York.
The staff were nice and helpful. The subway is close to all places in Manhattan.
Stayed in April 2024
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Reviewed: April 1, 2024
Fabiha
United Kingdom1 review7.0“Good value”- • Leisure trip
- • Family with young children
- • Suite with Two Queen Beds and City View
- • Stayed 1 night
Location wasnt the best as not much in the area but we were only there a night before flying back home so didnt matter much. Bathroom door slider broke but was fixed as soon as we asked
Breakfast was lovely, modern look. Facilities clean, room spacious. Staff very friendly. Check in was smooth
Stayed in March 2024
