3900 Commerce Ave, Willow Grove, PA 19090, United States of America
#4 of 4 hotels in Willow Grove
Guests' ChoiceBased on 488 hotel reviews
7.0Cleanliness
7.4
Comfort
7.5
Location
8.2
Facilities
7.2
Staff
8.1
Value for money
7.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 18, 2024
Marsha
United States of AmericaI have no complaints
Room was clean and adequate for our brief stay.
Stayed in April 2024
Reviewed: April 8, 2024
Joni
United States of AmericaEggs were cold. Need a second toaster. Dirty tissue in the nightstand with the bible.
Good selection. Coffee was good.
Stayed in April 2024
Reviewed: April 3, 2024
Donnelly
United States of AmericaOvercharged on my credit card vs the invoice. Tried to call but haven’t gotten any response
Stayed in April 2024
Reviewed: March 30, 2024
Penny
United States of AmericaIsn’t very well maintained
Location
Stayed in March 2024
Reviewed: March 25, 2024
Sophia
United States of AmericaNot much I didn't like as my stay was short
The comfort of the room, breakfast option, clean
Stayed in March 2024
Reviewed: March 4, 2024
Casey
United States of AmericaI had a few stings on my pillow case and sheets
Everything else was fine
Stayed in March 2024
Reviewed: January 22, 2024
Janet
United States of AmericaNothing can be done about this; but the bathroom sink is outside the bathroom, where there's no privacy. No door! To me, that's crazy.
Breakfast was ok.
Stayed in December 2023
Reviewed: January 15, 2024
Jeanine
United States of AmericaDirty wash cloth hanging in the shower, trash left in a wastebasket, and brought a bathing suit to find an empty, concrete indoor swimming pool.
The staff was very friendly. Room was spacious and breakfast was nice.
Stayed in January 2024
Reviewed: December 30, 2023
Kirit
MalaysiaThe breakfast
The location
Stayed in October 2023
Reviewed: December 30, 2023
Mary
United States of AmericaNo issues noted
the entire stay was comfortable and convenient.
Stayed in November 2023
Reviewed: November 2, 2023
Cindy
United States of AmericaPool was closed and we weren’t told until after booked and arrived. Grandkids were very disappointed.
Staff was friendly and helpful
Stayed in November 2023
Reviewed: October 30, 2023
Adua
United States of AmericaI was surprised that they didn’t have room service available
The rooms was very nice and spacious.
Stayed in October 2023
Reviewed: October 26, 2023
Latrice
United States of AmericaPool was out of Order
That is had a pool but when I arrived we they said no
Stayed in October 2023
Reviewed: October 22, 2023
William
United States of AmericaWhen I turned the water on in the kitchenette the faucet popped off There was visible wear and tear—crumpled and stained lamp shades for example—which could be fixed for a minimum amount of money.
The location was perfect for our purposes. The Wi-Fi was great. The room was clean and the bed was comfortable.
Stayed in October 2023
Reviewed: September 30, 2023
Scott
United States of AmericaItems that were in a state of deisrepair Rodent experience
Breakfast was decent Staff was helpful
Stayed in September 2023
Reviewed: September 19, 2023
Korlis
United States of Americaok
Stayed in August 2023
Reviewed: September 7, 2023
Patricia
United States of AmericaCarpets stained
Great breakfast
Stayed in September 2023
Reviewed: August 27, 2023
Regina
United States of AmericaOn the day before checking out we saw a mouse. The staff provided another room on the other side of that floor which we were appreciative!
Beds were comfortable
Stayed in August 2023
Reviewed: August 27, 2023
Swtchoc
United States of AmericaNothing
Didn’t eat breakfast
Stayed in August 2023
Reviewed: August 10, 2023
Aicha
United States of AmericaWe miss the pool.
I love the exceptional young man we meet at the desk, very welcoming and knowing his job. He was very helpful. breakfast is very delicious, but we miss the pool a lot.
Stayed in August 2023
Reviewed: July 26, 2023
Lucille
United States of AmericaThere were no scrambled eggs after the first day, and bagels were in short supply - we never got there in time for them. The bathroom sink was cracked, and the lampshade on the desk was damaged badly. The worst problem was that I thought that I was reserving our accommodations at the same place we stayed last summer. I expected to find a kitchen with dishes, eating utensils, etc. I made a mistake. Next time, I'll make sure that I reserve a room at the Marriott Residence Hotel, which is where we stayed for over a week last summer. It's not your fault.
The bed was comfortable. The room was quiet. The temperature was easy to maintain at a comfortable level. The shower was good and plentiful. The service in the breakfast room was friendly and accommodating. The front desk clerk responded promptly when the TV in our original room didn't work.
Stayed in July 2023
Reviewed: July 25, 2023
Martin
United States of AmericaFirst room I was given had a massive hole in the wall, though staff very quickly gave me a new room. Breakfast selection very limited and not Gappy everything is throw away - not very environmentally aware
Good location, nice hotel generally clean but not perfect. Easy parking staff always pleasant and helpful
Stayed in July 2023
Reviewed: July 3, 2023
Frank
United States of AmericaOnly 1 coffee packet. No creamers
Convenient location
Stayed in June 2023
Reviewed: June 28, 2023
Gary
United States of AmericaThe bar in the bathtub was in the wrong. Place and didn't like that the sink wasn't in the bathroom and the bathtub needs a mat it was slippery inside the tub the tile was. Slippery the refrigerator was to small
I like being on the first floor
Stayed in June 2023
Amman, Jordan
Saratov, Russia
São Paulo, Brazil
Opava, Czech Republic
Machynlleth, UK
Marbella, Spain
Meina, Italy
Komiža, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content