7492 Turfway Road, Florence, KY 41042, United States of America
#9 of 31 hotels in Florence
Guests' ChoiceBased on 170 hotel reviews
8.4Cleanliness
8.8
Comfort
8.9
Location
8.9
Facilities
8.6
Staff
9.0
Value for money
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 30, 2024
Peter
United States of AmericaThe only thing we did not like was the oatmeal was too runny. Big deal, right? <laughing>
The room was set up beautifully for short or extended stay use. Bathroom lighting excellent and sink area large. Very nice separation between the toilet area and the shower/sink area. TV was very easy to use and to find the "guide" to locate shows of choice. AC/Heat was efficient and effective. The "food store" selections were varied and many choices offered in each category (snacks, frozen food, drinks).
Stayed in April 2024
Reviewed: April 20, 2024
Melinda
United States of AmericaThere was trash under our bed. No hot tub
Decent breakfast. Beds were ok.
Stayed in April 2024
Reviewed: April 8, 2024
Kathy
United States of AmericaThe pool wasn't very warm and kinda small but we were only there one night so it was fine the pool went from 1 and half feet to a drop off of 5 ft back to 3 feet which was kinda weird but we dealt with it with two small children we would stay again nice place.
It was really nice to be close to the airport for our trip and very clean.
Stayed in April 2024
Reviewed: February 20, 2024
Reva
United States of AmericaBreakfast set up could use some change. The traffic doesn't flow well so everyone in bunched in one area. Prices for a bottle of water, almost $10 was ridiculous. Room 407 heat has issues. There were left over trash from previous person that stayed in room. It was on top shelf where microwave is. Family in room 408 and the couch in there has stains on ot.
Staff were nice, room was nice.
Stayed in February 2024
Reviewed: December 20, 2023
Kevin
United States of AmericaSupposed to be a King size bed instead of a Full size.
Location
Stayed in December 2023
Reviewed: November 6, 2023
Boykin
United States of AmericaN/A
Late staff was very polite and upbeat. Check in went smooth. Proximity to airport was most important.
Stayed in October 2023
Reviewed: September 5, 2023
Angelina
United States of AmericaThey said they had a hot tub Whirlpool when I got there it was a small pool with no hot tub or whirlpool and the pool was not heated it was cold
Stayed in September 2023
Reviewed: July 31, 2023
Vanessa
United States of AmericaI got charged $50.00 more than I was suppose to be charged. Also when I booked it said there was a hot tub. No hot tub on property.
The property was clean and the staff was very nice.
Stayed in July 2023
Reviewed: July 23, 2023
Brice
United States of AmericaAbout 4:30am, we had lots of rattling on our door handle. It lasted about 10-15 minutes before whoever it was went away. Not something that the hotel can do so much about, but it was the biggest dislike.
Staff was super friendly throughout check in/out. Offered multiple suggestions on surrounding entertainment and food options! Rooms were overall clean though there were some crumb-like things on the bed. Check out being at 12:00 was super nice (especially when we went to a concert the night before).
Stayed in July 2023
Reviewed: July 23, 2023
Diana
United States of AmericaLotion provided inthe bathroom was a used bottle that was empty
The room was great
Stayed in July 2023
Reviewed: July 18, 2023
Colter
United States of AmericaAt first they couldn't find my room but figured out it was put into their system by my first name comfortable and welcoming
Very nice and big room, very comfortable bed and had a great night sleep
Stayed in July 2023
Reviewed: July 18, 2023
George
United States of AmericaRoom was very clean, but there was one waste basket for the toilet area but no waste basket in the powder/shower room. Additionally, I will not be booking through Booking.com in the future as we were unable to take advantage of my husbands "first Responder" discount through them but we were told at the hotel that we should have booked it through Marriot in order to receive this discount. Those who put their life on the line should be given a more beneficial discount through Booking.com.
Breakfast was not as good as it used to be, but was palatable. Also, there used to be potatoes but now there is none.
Stayed in July 2023
Reviewed: June 7, 2023
Kitty
United States of AmericaBed was a little too soft and sheets a little rough. Would have preferred a TV in the bed area but the living room was nice.
Food was great, staff was friendly, location nice.
Stayed in June 2023
Reviewed: May 15, 2023
Alexis
United States of AmericaGreat star. It was clean and well taken care of. Breakfast was great. I would absolutely stay again.
Stayed in May 2023
Reviewed: February 8, 2023
Rushell
United States of AmericaThe sink in the toilet closet did not have a counter or a soap dispenser & towel hanger. The lighting in the vanity/shower area was a bit lacking. Not quite dark, but a bit shaded.
Property was clean. Parking lot was very well lit. Staff was very friendly & helpful. Loved the fact that there was a separate tiolet closet with sink.
Stayed in February 2023
Reviewed: November 24, 2022
Linda
United States of Americait should have been cleaner they are using laminate flooring and our feet and socks were black yuck! it looked like it was never mopped I did not like separate shower toilet areas I’m in middle of potty training and it was a bit of inconvenience with the 2 rooms
beautiful hotel
Stayed in September 2022
Reviewed: October 15, 2022
Zachary
United States of AmericaWe had to go down to the front desk to get bedding for the trundle bed and couch, it must not have been restocked from the previous stay. The pool was closed for extensive repairs, and we didn't know that until we arrived.
The room was spacious and clean. We liked the divider between the seating area and the sleeping area. They had the bathroom and the shower in two separate spaces, each with its own barn door, which was really nice with a bunch of teenagers! The beds and pillows were very comfortable.
Stayed in October 2022
Reviewed: October 4, 2022
Ellen
United States of AmericaBeing woken up at 6a.m. by loud music from outdoor speakers below our room.
Location, size of the room, cleanliness.
Stayed in October 2022
Reviewed: September 8, 2022
David
United States of AmericaNothing
Clear good space
Stayed in August 2022
Reviewed: August 28, 2022
Thomas
United States of AmericaThey could have left bar soap in the room. They did have body wash and shampoo but bar soap for hand washing would have been great. Maybe it was a oversight
Staff was friendly and the breakfast area was excellent. Room was very clean.and good size
Stayed in August 2022
Reviewed: August 27, 2022
Darrell
United States of AmericaThat I only stayed one night! :-)
Great Staff
Stayed in August 2022
Reviewed: August 21, 2022
Aurelio
Puerto RicoPillows too hard
Super
Stayed in August 2022
Reviewed: August 4, 2022
Patricia
United States of AmericaNeed more waste baskets and towels.
The rooms were spacious and clean.
Stayed in August 2022
Reviewed: May 29, 2022
Bob
United States of Americabreakfast is disappointing.
room setup was good. separating the bathroom is great idea.
Stayed in May 2022
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