Reviews of SpringHill Suites by Marriott Richmond North/Glen Allen This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
9701 Brook Road, Richmond, VA 23059, United States of America
#35 of 74 hotels in Richmond
Guests' ChoiceReview Score
Based on 508 hotel reviews
7.8Score breakdown
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Cleanliness
8.2
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Comfort
8.2
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Location
8.7
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Facilities
8.0
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Staff
8.6
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Value for money
7.9
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Free Wifi
7.1
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Reviewed: May 10, 2024
Carolyn
United States of America4 Reviews8.0“Nice trip”- • Leisure trip
- • Couple
- • One King Bed Suite with Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
I just didn’t like how when I went up to drop my keycard off the girl was on the cell phone talking to a friend and two other girls were outside. I had to wait to talk to the girl on the phone until she hung up. She was very nice but it’s just not cool to be on your cell at work. Wouldn’t stop me from coming again
Stayed in May 2024
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Reviewed: May 2, 2024
Maria
United States of America11 Reviews7.0“Customer service by friendly staff made our stay pleasant.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 2 nights
- • Submitted from a mobile device
The location was perfect for what we needed.
Stayed in April 2024
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Reviewed: April 23, 2024
Meghan
United States of America5 Reviews7.0“Comfortable & friendly but not pet friendly”- • Solo traveler
- • One King Bed Suite with Sofa bed
- • Stayed 9 nights
- • Submitted from a mobile device
DOES NOT allow pets, booking.com needs to update this. I called the hotel and they claimed they did allow pets but when I got there the front desk said they didn’t allow them. Check the website, triple check, always.
The front desk was very kind and welcoming. Room is spacious and bathroom, sink, microwave, and fridge all work.
Stayed in April 2024
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Reviewed: April 2, 2024
Robert
United States of America3 Reviews9.0“Perfect place to stay.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
All good.
Pet friendly and clean. Close to restaurants and Starbucks in the morning. Staff was great and knowledgeable. Room was comfortable and large. Nice place.
Stayed in March 2024
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Reviewed: March 3, 2024
Barbara
United States of America4 Reviews7.0Good- • Leisure trip
- • Couple
- • One King Bed Suite with Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
A bit run down in hall,elevator.
Loved the breakfast! Close to restaurants, shopping, grocery
Stayed in March 2024
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Reviewed: January 19, 2024
Kevin
United States of America10 Reviews2 helpful votes8.0“King Suite of Zen”- • Business trip
- • Solo traveler
- • One King Bed Suite with Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom floor tile between the toilet and tub needs repair. One lamp bulb was blown out and thermostat battery needed to be changed.
Nice pleasant and relaxing vibe upon entry. Easy check in process. Wish I had a chance to experience more amenities but will definitely spend a weekend here in the near future. This was just an overnight stay, conference next day.
Stayed in January 2024
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Reviewed: December 29, 2023
Stephanie
United States of America4 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
The room was clean, the staff was wonderful. My check in was quick and friendly
Stayed in December 2023
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Reviewed: November 25, 2023
Susan
United States of America11 Reviews1 helpful vote9.0“Very comfortable-good breakfast as well.”- • Leisure trip
- • Couple
- • One King Bed Suite with Sofa bed
- • Stayed 2 nights
Price a little high, but not unreasonable.
Hot showers-very clean. Large couch. Easy access to internet. Door badges worked great. Sometimes you struggle with the badge to get it to work, but yours worked quickly each time.
Stayed in November 2023
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Reviewed: November 25, 2023
Glenn
United States of America2 Reviews8.0“Enjoyed the layout of the room”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 2 nights
It was fine
The server was outstanding and really worked hard to deliver. The food was good but not outstanding
Stayed in November 2023
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Reviewed: October 16, 2023
Beth
United States of America1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast could have had more hot food. Rooms not very sound proof
Pet friendly
Stayed in October 2023
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Reviewed: October 10, 2023
Roche
Germany3 Reviews9.0“Great room, staff, price and location. I would and will stay again.”- • Leisure trip
- • Solo traveler
- • Suite with Two Double Beds and Sofa bed
- • Stayed 3 nights
- • Submitted from a mobile device
The use of the laundry was a little steep.
The breakfast was nice, the room was outstanding as was the staff. It was very convenient to major highways and shopping/restaurants
Stayed in October 2023
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Reviewed: September 28, 2023
Melissa
United States of America12 Reviews9.0“Excellent overall”- • Leisure trip
- • Couple
- • One King Bed Suite with Sofa bed
- • Stayed 2 nights
- • Submitted from a mobile device
Television channel selection
Front desk and dining staff were extremely friendly and accommodating
Stayed in September 2023
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Reviewed: August 10, 2023
Susan
United States of America10 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
The beds were uncomfortable, and the tub bottom is too rounded. There is no flat bottom and I was afraid of falling. The toilet seat was flimsy and folded when I sat on it. A few improvements are needed. The thermostat battery was dead and the AC was running continually. We needed to call for maintenance to avoid freezing. They did come very promptly and fixed the thermostat.
The staff was amazing and the room was spacious.
Stayed in August 2023
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Reviewed: July 23, 2023
Brian
United States of America2 Reviews8.0“It was a quick stop to sleep before traveling all the way home.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
The bathroom needed some updates.
Located close to 95. Nice breakfast. Comfortable beds.
Stayed in July 2023
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Reviewed: July 15, 2023
Robin
United States of America6 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 2 nights
Good breakfast
Stayed in June 2023
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Reviewed: June 1, 2023
Maureen
United States of America15 Reviews8.0“nice hotel to stay at clean. Hotel staff were lovely .”- • Leisure trip
- • Solo traveler
- • One King Bed Suite with Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
breakfast was pretty much non existent, ran out quickly I guess, they had no coffee, said they didn’t get a water delivery?
comfortable and clean room
Stayed in May 2023
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Reviewed: May 31, 2023
Paul
United States of America1 review8.0“I'd stay there again. Good value and clean living!”- • Leisure trip
- • Couple
- • One King Bed Suite with Sofa bed
- • Stayed 2 nights
Breakfast was just average
All of the staff were helpful and friendly. Front desk was fantastic!
Stayed in May 2023
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Reviewed: April 17, 2023
Debbi
United States of America15 Reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveler
- • One King Bed Suite with Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
old
comfortable bed
Stayed in April 2023
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Reviewed: April 5, 2023
Linda
United States of America1 review8.0“Comfortable, quiet. Good parking, nice area for walking. Safe.”- • Leisure trip
- • Couple
- • One King Bed Suite with Sofa bed
- • Stayed 2 nights
- • Submitted from a mobile device
Maybe a couple of teabags in addition to the complimentary coffee in the room.
Breakfast was good. Nice variety of choices
Stayed in April 2023
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Reviewed: March 24, 2023
Sharolyn
United States of America1 review9.0“Adequate night stay for business traveler.”- • Business trip
- • Solo traveler
- • One King Bed Suite with Sofa bed
- • Stayed 1 night
While traveling for business I don't require much, usually just a bed. The receptionist/clerk was so expressive about the breakfast and it being complimentary I had to check it out at 7A the next morning. I was not impressed. Being on a strict KETO diet the only item I could have was a paper cup of juice. Most people have forgone the calorie loaded carbs presented by the rolls, scones, muffins and such provided. I did not notice any fruit options or simple bacon strips. Although coffee was provided - there was no tea or hot water. This was not up to Marriott standards and the whole breakfast area was dirty and needing tables wiped down. The young man tending the area was oblivious to the guests as he flirted with a young lady that worked behind the reception area.
The room was spacious and very accommodating. Although the window faced the main road, the room darkening blinds made for a comfortable sleep. Heard people in the hallway more than I heard traffic noises.
Stayed in March 2023
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Reviewed: February 23, 2023
Karen
United States of America10 Reviews8.0“pleasant, clean comfortable room”- • Leisure trip
- • Couple
- • Suite with Two Double Beds and Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
noisy people outside that we could hear inside our room
clean, spacious, staff was very friendly and helpful
Stayed in February 2023
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Reviewed: January 31, 2023
Angela
United States of America9 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • One King Bed Suite with Sofa bed
- • Stayed 1 night
- • Submitted from a mobile device
My room had a mild dew odor to it. I sprayed
The staff made it a plus for me there were nice and inviting.
Stayed in January 2023
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Reviewed: January 29, 2023
Dion
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 2 nights
- • Submitted from a mobile device
Nonthin
The pool and gym
Stayed in January 2023
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Reviewed: January 29, 2023
Rendora
United States of America1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds and Sofa bed
- • Stayed 2 nights
- • Submitted from a mobile device
The pool had way to much chlorine, took my daughter hair out
Stayed in January 2023
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