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  5. Reviews of Holiday Inn Express Hotel & Suites St. Louis West-O'Fallon, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites St. Louis West-O'Fallon, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1175 Technology Drive, O'Fallon, MO 63368, United States of America

#3 of 7 hotels in O'Fallon

Guests' Choice

Review Score

Based on 136 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.1

  • Staff

    8.9

  • Value for money

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom was very clean, but worn looking. The lock on the bathroom door was broken. No microwave in the room.

    The staff was great. The breakfast was very good, better than most hotel breakfast. The room was very clean.

    Stayed in May 2024

  • Reviewed: May 2, 2024

    9.0
    We had a good time .
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool was freezing and I thought it was supposed to be heated.

    We loved the breakfast spread and the staff. We talked with the blonde lady at the front desk, the older lady cleaning rooms, and even the elderly woman setting up breakfast. All three of them were friendly and made us feel welcome.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    We enjoyed our stay.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Wish they had a hot tub

    Good breakfast! Comfy beds!

    Stayed in March 2024

  • Reviewed: April 3, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I could hear my next door neighbors talking

    Centrally located, clean, courteous staff, good breakfast!

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Only a couple issues
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I stayed on the 1st floor and didn't know dogs were allowed, My room had a strange smell I guess that was a room a pet recently stayed in. Also why did all the handles turn upward instead ofvdown

    Location was great

    Stayed in March 2024

  • Reviewed: October 23, 2023

    8.0
    Convenient, peaceful last minute accommodation.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We had a couple of bugs that were scary, and the toilet could have been cleaned better. The refrigerator did not get cold, just cool.

    Friendliness of the staff, great breakfast

    Stayed in October 2023

  • Reviewed: September 25, 2023

    9.0
    We will stay here again.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights

    Their breakfast buffet was exceptional. Lots of protein choices. Their location was ideal for us.The room was modern and updates. Even though it was close to Hwy 40/61 we did not heard highway traffic.

    Stayed in September 2023

  • Reviewed: July 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    There is one small elevator for the whole hotel. It's also used as a service elevator, so wait times are long. If we weren't on the 4 th floor we'd have walked the whole time.

    Very clean and modern, breakfast was great!

    Stayed in July 2023

  • Reviewed: March 8, 2023

    8.0
    Comfortable and a good hot breakfast
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Difficult to drive to due to highway and frontage roads

    Reliable Holiday Inn Express conditions

    Stayed in March 2023

  • Reviewed: August 28, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    We had a king suite, but the sofa bed was not fit to sleep on. I don't think it had been cleaned in quite some time.

    We enjoyed our stay

    Stayed in August 2022

  • Reviewed: July 17, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two double suite
    • Stayed 6 nights

    Coach Bed was uncomfortable, but that is to be expected. The bathroom door lock was broken.

    The dispensers in the shower were a great item.

    Stayed in July 2022

  • Reviewed: June 16, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    coffee maker did not work, told front desk and were told where to get coffee in the breakfast area

    very clean

    Stayed in June 2022

  • Reviewed: June 14, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Slow elevator and always busy

    Location and cleanliness

    Stayed in June 2022

  • Reviewed: June 7, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Young kids running and making noise in hallway on our floor 3 @ 11:30pm Saturday night

    Nice bed Good breakfast

    Stayed in June 2022

  • Reviewed: May 2, 2022

    8.0
    A very pleasant part of the trip and a welcome surprise!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The ceiling in the bathroom had peeling paint and a very poor job of repairing the patch job from the leak/work that was done on the shower in the room above us. It really looked out of place compared to the rest of the facility.

    Spacious room, with a clean and friendly facility and staff. The breakfast was well stocked and the food was good and warm. I would definitely stay there again if I was in the area. It was a great value and I would recommend it to anyone going to that area.

    Stayed in April 2022

  • Reviewed: March 28, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Noise level

    Stayed in March 2022

  • Reviewed: March 10, 2022

    8.0
    The location was perfect for our plans in the St. Louis area.
    • Leisure trip
    • Couple
    • King Room - Mobility Access/Roll in Shower - Non-Smoking
    • Stayed 2 nights

    I am a fire fighter. I cannot understand why there are rooms on the 4th floor for people with disabilities - face it - if there was a fire how would those people get out of the building?

    Breakfast was good with a lot to choose from. The staff was friendly and helpful. Our room was clean and more spacious than many others that we stayed in.

    Stayed in March 2022

  • Reviewed: February 5, 2022

    7.0
    good breakfast and value
    • Business trip
    • Family with young children
    • Two double suite
    • Stayed 1 night
    • Submitted from a mobile device

    there was a massive snowstorm the day before and it was nearly impossible to find parking spots outside as they were all snow covered. when the morning came there was still no work to clear the parking lot. I understand there were extenuating circumstances but we couldn’t even get to our car with a suitcase without going through the snow since even sidewalks were only shoveled about halfway down the building with no path to the parking lot shoveled.

    the breakfast was hot and included scrambled eggs, bacon, pancakes, biscuits/gravy and other miscellaneous continental items. it was well stocked and a great start to the day.

    Stayed in February 2022

  • Reviewed: December 29, 2021

    8.0
    it was pretty good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    shower head was not great hair dryer burned out while using pool water was cold

    room was nice. breakfast was great!

    Stayed in December 2021

  • Reviewed: December 5, 2021

    7.0
    As I have come to expect from Holiday Inn Express. That is why we choose them.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    People were not wearing masks. I understand when people were not wearing masks at breakfast but was disappointed that none of the staff were.

    It was as expected. Good but not exceptional.

    Stayed in December 2021

  • Reviewed: November 18, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    All fine

    Flying visit but v comfortable night.

    Stayed in November 2021

  • Reviewed: November 16, 2021

    9.0
    It was pleasant
    • Leisure trip
    • Solo traveler
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately so many Americans are struggling with their health! Having been a dietician, I believe we need less sugar, grains and dairy in our diet. We need more vegetable options at breakfast time! For example breakfast burrito with peppers and onions. Or eggs and stir fry veggies The facility had been nicely remodeled. It was obvious that before the building had been a cheap, stripped down, lower price motel. There needs to be some more remodeling to upgrade the building.

    The staff at the hotel were friendly and very helpful! The breakfast facility was very nice. The breakfast itself was well prepared.

    Stayed in November 2021

  • Reviewed: November 8, 2021

    8.0
    Clean
    • Leisure trip
    • Family with young children
    • Two Double Bed Mobility Access Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    We wasn’t given what we booked, we booked two beds and the room only had one. The staff was great in changing our room.

    The room was clean. We were able to get a room on the fourth floor because there was a lot of children there.

    Stayed in November 2021

  • Reviewed: October 31, 2021

    9.0
    Great hotel
    • Business trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly staff, big and super clean room, and a great free breakfast.

    Stayed in October 2021

Showing 1 - 25

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