The Customer Service literally Sucked.To all that thought they knew everything, but couldn't explain any thing, But a Big shout out to Joseph and his evening Crew behind the reception desk, they did Know and were a big help to me.

The place was nice a little outdated but clean and nice, Housekeeping when requested were great. I felt very secure staying at the Wyndham-Star Island Property.

Stayed in November 2023

Have to pay for towels and rags, unable to understand

Resort

Stayed in August 2023

GPS directs you to rear of the property and puts you in a trailer park. Property is not accessible from there. Had to call and get proper directions. Had to listen to a hard sell of time share in order to get parking pass.

Food and drinks were good. Location is rough.

Stayed in July 2023

Well, not having someone try to break into our room would have been a much better start! For some VERY strange reason, somehow a clerk gave a the same key to another guest and they tried to get into our room busting the slide lock on our door. We spoke with Guest Services and found out they had both A and B (we were in B). We had been given the room first and had just unpacked everything and were not willing to move. The person trying to get into the room was certainly not very happy, but neither were we! They finally found them another room. VERY DISCONCERTING beginning to our stay! We also had some problems with the stoppers in our sinks in the bathroom. They kept popping up and wouldn’t hold water. Maintenance had to come up a couple of times to work on them. And the washer and dryer were EXTREMELY NOISY! But we just dealt with that.

Not sure what breakfast you’re talking about. We cooked our own in our room.

Stayed in February 2023

The pool was cold. I thought it was a heated pool but I could be wrong.

The room was great! The resort was very comfortable and felt safe.

Stayed in July 2022

The insides of my cabinets were full of dirt/crumbs, and it took multiple calls/messages and eventually a call to a manager to get ahold of someone days before my stay when I needed to add a day. Also my second room had no conditioner and soap.

Pool was beautiful, all the staff I encountered were friendly and helpful, room was great for the price!!!

Stayed in May 2022

The pools are super when traveling with kids. Nice pool bar, gym, game room and a mini market also with take out. Will return!

Stayed in April 2022

Pool music is way to loud. Lounge chairs by kid pool has to much shade.

location to activities and attractions, stores and restaurants.

Stayed in April 2022

check in was at 4pm BUT our room wasn’t ready when we turned up at 16:05! we were told to go to guest services to get a code for parking however this turned into a sales pitch. Nelson was the gentleman we spoke to and although he was very sweet and doing his job, we were not impressed or happy with the fact that his main aim was to get us to attend a sales meeting with the lure of $100 and discounted park tickets!! After 50 minutes we reluctantly agreed to attend the meeting and were asked to pay $40 deposit to secure our space, to which we said NO to. at 17:15 again we asked for our room keys and by this time our room was ready!!! my husband and I are both in sales and it was very clear that our room not being ready was just a way of them retaining our attention to sell to us! we were disgusted and needless to say we did not attend the meeting! the park tickets were not ‘specially’ discounted as I went online and found that Sea World were offering the same deal! We had already ore-paid for our stay, £475 for five nights, yet the day before we checked out another £475 had been taken out. on the morning of check out I went to the main desk to ask for the money to be refunded. I was told that they do not have access to payments and were unable to help. I was told to go to Guest Services again and a very unhelpful lady said it was nothing to do with her so I went back to the main desk. at this stage we were then running late for our flight. the last at the main desk told me I needed to contact Wyndham direct as they were not part of the company she worked for. having a UK mob I was not prepaid to pay for this call so asked her to make the call on my behalf. she did this reluctantly! overall the studio was lovely but the deceit at check in and unhelpful staff made us NOT want to ever visit again!!! it should be made very clear when booking that this apartment is on a time share complex and you will be SOLD too whether you like it or not!!

loved the location and space the studio offered

Stayed in January 2022

I rented the room for the hot tub, however it will not hold the water and I went to the front desk and told them they said they will send someone to fix and nobody ever came !!

Space and pool

Stayed in January 2022

living room furniture uncomfortable. bugs under kitchen sink. leak in ceiling over toilet.

liked the suites. kitchen well equipped. bed and pillows comfortable. appeared clean. liked that our door was away from the main hallway price was good

Stayed in December 2021

The company i was with 😆 and no comments on the rest

Stayed in August 2021

MANY PEOPLE REGISTERING AND NO ENOUGH EMPLOYEES TO COVER,WE WAIT LIKE 45 MINUTES TO REGISTER. OTHER THAN THAT ALL GOOD.!

NICE CONFORTABLE BED,THE TREES AROUND THE PROPERTY, I WAS ABLE TO OLMOST TOUCH THEM FROM MY BALCONY, WE DID NOT USE THE AMENITIES, MAYBE NEXT TIME..BUT WE ENJOY OURSELFS IN THIS BEATIFULL PLACE. THANK YOU!

Stayed in August 2021

No free breakfast for the price and poor Wifi

Size of room

Stayed in July 2021

Several staff members were not friendly. The had very bad attitudes.

The location was absolutely perfect. We were wishing 2 miles of everything we wanted to do. Our room was amazing! It’s was very clean!

Stayed in June 2021

N/A

The rooms the pool and the activities

Stayed in May 2024

Even we think the quality of the property is amazing, everything in good condition, we saw the floor lit bit dirty. That’s the only concern we have to say about property.

Location was amazing, quality of apartment is amazing. And prices in the bar and market is not soo expensive.

Stayed in May 2024

They didn’t notify me sooner that they could not accommodate my reservation

I could not rate my stay because I was notified on my way to this resort that they could no longer accommodate my reservation

Stayed in May 2024

I don’t like the fact that the guest can’t use the lake with the water bicycle like before And the bar close to early

I like the location ,the rooms , I love the you everything in one place , good activities for children and adults

Stayed in March 2024

The only thing I hated was having to leave.

Loved the inside of the condo. It was clean and beautiful. The grounds were also very pretty. The pool and bar area were also amazing.

Stayed in August 2023

Have to pay for tissue and towels

Everything

Stayed in July 2023

Seemed to be quite dark inside , just not what we’re used to

relatively close to where we needed to be, seemed to be safe and secure

Stayed in April 2023

I did not like that upon check-in. The staff did not let us know that there is no additional service given for the room. Also, you have to pay for your towels if you need additional towels. They did not inform us of what was included. They simply tried to sell us a timeshare after I checked in

I did not like anything about this hotel. Please look at the pictures I uploaded. It is a bugs in my room. The garbage never taken out at. I had to pay $27 for the housekeeping service room after being there for 6 days. Also no broom or dustpan. No laundry in the building nasty hotel

Stayed in April 2023

The room was impeccable, the staff was very helpful, and the location was unbeatable. I would definitely go back in the future and stay there.

Stayed in February 2023