3000 Lake Eastbrook Boulevard, Grand Rapids, MI 49512, United States of America
#27 of 60 hotels in Grand Rapids
Guests' ChoiceBased on 145 hotel reviews
8.0Cleanliness
8.5
Comfort
8.3
Location
8.6
Facilities
8.0
Staff
8.2
Value for money
7.6
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
Carlos
United States of AmericaNot quite clean, and some leftovers in the fridge!
Location
Stayed in April 2024
Reviewed: April 22, 2024
Tillman
United States of America"Overall, my stay at Staybridge hotel had its ups and downs. While encountering a broken stove upon arrival was frustrating, the staff's prompt and friendly response, along with their genuine efforts to fix the issue, were commendable. Additionally, the cleaning staff, though initially overlooked, made an effort to tidy up our room. After I had to call. While there were setbacks, the attentive service from the staff ultimately salvaged the experience."
Cleanliness and Great Staff
Stayed in April 2024
Reviewed: November 24, 2023
Elizabeth
United States of AmericaNothing.
Pet friendly. Wonderful staff. Good breakfast. Very comfortable stay.
Stayed in November 2023
Reviewed: September 1, 2023
Uche
NigeriaPayment system should have flexibility for customers to pay for full stay up front rather than have their cards authorized and charged at intervals.
Stayed in August 2023
Reviewed: August 7, 2023
Jamie
United States of AmericaKey cards stopped working many times
Pool and beds
Stayed in July 2023
Reviewed: June 29, 2023
Joseph
United States of AmericaCheck in took too long. The breakfast was not what I am used to as far as quality. The queen bed was a little hard and the A/C system being in a closet next to the bed was kinda loud. I kinda had the impression that there was some pot smoking going on in and around the property.
The staff were personable and polite. The room was basically clean and outfitted well. It was located in a nice area.
Stayed in June 2023
Reviewed: June 7, 2023
Molivia
United States of AmericaIce machine wasn’t working
The set up of the room and the view
Stayed in June 2023
Reviewed: March 12, 2023
Douglas
United States of AmericaPrice
It was a nice place to stay and I will consider staying again
Stayed in March 2023
Reviewed: October 15, 2022
Erica
United States of Americathe 2 bedroom suite with 2 bathrooms was perfect and very comfortable for a group of girls celebrating. it is a short drive or Uber ride from downtown Grand Rapids, many stores and restaurants are just a couple minutes away. it is a beautiful hotel. the pool looked beautiful, I’m sad we didn’t have time to use it!
Stayed in September 2022
Reviewed: October 10, 2022
Democale
United States of Americastaff was not knowledgeable about area or helpful with any needs at the hotel
location and hot breakfast
Stayed in October 2022
Reviewed: August 26, 2022
Self
United States of AmericaEverything was good!
Our suite was alot bigger than I thought. Liked the outside area too
Stayed in July 2022
Reviewed: July 31, 2022
Dawn
United States of AmericaThin walls, at times could be loud
Rooms very nice Awesome breakfast Pool nice Loved sitting area outside with grill and blackstone Friendly staff
Stayed in July 2022
Reviewed: July 23, 2022
Starla
United States of AmericaToiletries had to be requested. Silverware service only for two. Limited amount of house keeping (had to request multiple times) Front desk lady only would give us two key cards because she said people hoard them. 2 off the front desk attendants very unfriendly
Comfortable beds, kitchenette, grill, good breakfast, friendly manager & couple front desk attendants
Stayed in July 2022
Reviewed: June 27, 2022
Samantha
United States of AmericaStaff were not very attentive. It took forever to get items that were requested. We ended up going without toilet paper until the morning because it was getting so late…
The facility was well maintained and clean!! Rooms were very nice!
Stayed in June 2022
Reviewed: May 27, 2022
Lynn
United States of AmericaDisappointed that there was supposed to be free breakfast but two of the mornings we were there, there were no eggs made and very little to choose from. I know they were short staffed but at the same time if you advertise free breakfast, they should have breakfast there. And what was with the child sized toilet in our room? I’ve seen shorter toilets in an elementary school. I’m in my 50’s with a bad knee, not fun. I also had to go ask for more soap since we were only given one tiny bar as big as my thumb.
Location was good, lots of shops around. 15-20 minutes from downtown. The room was clean.
Stayed in May 2022
Reviewed: May 7, 2022
Dom
United States of AmericaNothing
It was lovely and the room was big enough for my family
Stayed in April 2022
Reviewed: April 1, 2022
Mckenzie
United States of AmericaFound pill on bathroom floor
Kitchen in room
Stayed in March 2022
Reviewed: February 28, 2022
Mastin
United States of AmericaI love the space in the room, it made me feel like I was home. The staff was very help and always had a smile.
Stayed in February 2022
Reviewed: November 29, 2021
Thomas
United States of AmericaThere were no coffee cups to begin with but eventually one of the kitchen staff set out some small styrofoam cups.
Breakfast is great, so glad you are serving a hot meal these days. Also appreciate the variety.
Stayed in November 2021
Reviewed: November 13, 2021
Jeffrey
United States of Americacouches could be updated, but not bad.
very clean and well maintained.
Stayed in November 2021
Reviewed: October 18, 2021
Chauncy
United States of AmericaNice room
location
Stayed in September 2021
Reviewed: October 10, 2021
Erica
United States of AmericaHallways and elevator were filthy. The room was on the third floor but smelled of chlorine. No complimentary toilet trees like toothpaste. You can hear everything happening in the hallway and the ice machine in your fridge is so loud.
Location is great and near everything. Breakfast buffet was decent. Breakfast area is clean. Full kitchen in room.
Stayed in October 2021
Reviewed: August 2, 2021
John
United States of AmericaNothing
Everything
Stayed in August 2021
Reviewed: July 18, 2021
Lana
United States of AmericaNothing to report.
Clean, courteous staff, quiet at night. Breakfast looked good and hot although we had brunch plans elsewhere.
Stayed in July 2021
Fort Collins, USA
Neuendettelsau, Germany
Udaipur, India
Charleston, USA
Sonnenalpe Nassfeld, Austria
Khon Kaen, Thailand
Racine, USA
Mestre, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content