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  5. Reviews of Staybridge Suites Merrillville, an IHG Hotel

Reviews of Staybridge Suites Merrillville, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

8415 Louisiana Street, Merrillville, IN 46410, United States of America

#2 of 23 hotels in Merrillville

Guests' Choice

Review Score

Based on 237 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.6

  • Free Wifi

    8.1

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: August 2, 2021

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    You must arrange basic cleaning on the weekends . The floors were sticky in my room.

    Good bed, nice amenities, easy access to internet

    Stayed in August 2021

  • Reviewed: July 24, 2021

    8.0
    Just right
    • Business trip
    • Couple
    • King Studio - Hearing Accessible
    • Stayed 1 night

    N/A

    N/A

    Stayed in June 2021

  • Reviewed: July 13, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Modern and upgraded amenities

    Stayed in June 2021

  • Reviewed: June 28, 2021

    9.0
    I would stay at this hotel again.
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    I couldn’t find a USB Port in my room. Nothing else.

    It was a convenient location. Rooms were very spacious and clean. Location and room was quiet. I would recommend this hotel.

    Stayed in June 2021

  • Reviewed: June 21, 2021

    10
    I loved this hotel! Very clean, quiet and comfy.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    The continental breakfast

    The room was very clean and loved the mini kitchen.

    Stayed in June 2021

  • Reviewed: June 16, 2021

    10
    great
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night

    notjimg

    declined

    Stayed in June 2021

  • Reviewed: June 6, 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Found everything to be as expected.

    All the updated amenities.

    Stayed in May 2021

  • Reviewed: June 5, 2021

    10
    This is a very clean hotel with great room, breakfast and customer service.
    • Leisure trip
    • Family with young children
    • King Room - Disability Access with Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    More juices could’ve been offered...

    The breakfast was very clean, organized well and Covid- friendly! We loved it, there was a large assortment of breakfast items and they will give you as much as you want!

    Stayed in June 2021

  • Reviewed: April 18, 2024

    5.0
    Overall it was a decent place to sleep
    • Leisure trip
    • Family with young children
    • Double Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel felt superficially clean and needs a deep clean. The tv also didn’t work.

    The staff was very welcoming upon arrival. The breakfast was very nice and the staff was attentive.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    7.0
    Great location, lots of store nearby if you needing anything for your trip
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast and beds were very bad felt like and old mattress with bad springs

    Space of 1 bedroom suite, spacious bathroom and location

    Stayed in February 2024

  • Reviewed: March 4, 2024

    1.0
    We didn’t stay and I’m still waiting for my refund
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No pool or hot tub as listed on the website

    The manager Colleen was super friendly and helpful but the facility does NOT have a pool or hot tub as pictured on the website. I was supposed to be refunded $178.08 plus a $20 hold once we checked in. We never even made it to the room and discovered there is no pool since Covid. If you could help me get my refund, that would be great

    Stayed in March 2024

  • Reviewed: February 20, 2024

    3.0
    It was ok even tho I had a reservation I told them what time I was arriving and had to wait around 3 hours
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted from a mobile device

    My room had a nasty smell

    I liked the location

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    overall it was a good stay.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night

    that they hold 20 dollars extra and don't give it right back at check out.

    the fact that my room was ready clean and i could come to decorate for my husband.

    Stayed in February 2024

  • Reviewed: October 8, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No pool or hot tubs, the blankets on the bed did not go all the way to the top of the bed. Could hear the footsteps of the people above. Very loud

    It was easy to get to. Staff was really friendly and helpful

    Stayed in October 2023

  • Reviewed: September 23, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Disability Access with Roll-In Shower
    • Stayed 1 night
    • Submitted from a mobile device

    Whoever or whatever was above our room was very loud. Like someone was pacing back with lead feet when we were trying to sleep. One of the most interruptive nights sleep, and started up again early next day.

    Very good breakfast

    Stayed in September 2023

  • Reviewed: August 22, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff was wonderful and accommodating.

    Stayed in August 2023

  • Reviewed: May 22, 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Too noisy. Only one working elevator

    Stayed in May 2023

  • Reviewed: September 19, 2022

    5.0
    Fair
    • Business trip
    • Solo traveler
    • King Studio - Hearing Accessible
    • Stayed 15 nights
    • Submitted from a mobile device

    the person who was next door to me for the entire 2 weeks was EXTREMELY loud and obnoxious! He argued with someone every single day and night. It sometimes sounded like a woman was getting abused with the way she was screaming and yelling stop. I minded my business.

    it was clean.

    Stayed in September 2022

  • Reviewed: June 3, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Front desk staff on first day mean and nasty. Very rude to me and my family.

    Clean rooms. Your staff on our second day were awesome!

    Stayed in May 2022

  • Reviewed: May 18, 2022

    7.0
    Disappointed the pool was closed, customer service needed some help, but the room was clean.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    What I didn’t like was, while checking in customer service was bland and dry, rushed through nothing was explained attendant basically put her hand out for my card without explaining what the additional fees were, when I paid upfront. I had to ask what was this for?, then it was explained. That was my first issue. Secondly the indoor pool was closed. My last issue was upon check out, I called the front desk a half hour before check out, to let them know I needed a late check out, for both rooms, Jamie said no problem, but fifteen minutes after original check out time a attendant from the front desk approached my family members room and asked when they were checking out. I asked my family members if they were sure it was the front desk, and not housekeeping, because I called them already they informed me the lady definitely knocked and when they answered she informed them she was from the front desk and wanted to know when they will be checking out, which was a little rude if you ask me.

    The breakfast and location was fine. The rooms were beautiful and clean. I requested my two rooms be close together and they were, absolutely lovely rooms. Cleanliness was definitely a 10.

    Stayed in May 2022

  • Reviewed: March 14, 2022

    2.0
    Will not stay at this property again.
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms to us given were not the rooms reserved.

    Ok, but

    Stayed in March 2022

  • Reviewed: March 8, 2022

    7.0
    This hotel has clean, comfortable rooms, and a pleasant and helpful staff.
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Due to a large Saturday influx and exit of guests, our room was not available around 4:00PM Sunday for check-in, even though check-in was 3:00PM. The TV also did not work in the room. We were given a similar room, after no one could get the TV working in the first room. The staff apologized profusely for the problem.

    The room was very clean, and the staff helpful. A good, hot shower and a good, hot breakfast were much appreciated!

    Stayed in March 2022

  • Reviewed: February 5, 2022

    5.0
    some of the staff had negative attitudes
    • Business trip
    • Solo traveler
    • King Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    it was nice

    Stayed in January 2022

  • Reviewed: December 6, 2021

    7.0
    Clean, comfortable, modern stay with all the amenities from home (fridge, range, dishwasher, etc)
    • Leisure trip
    • Solo traveler
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    There had to be some kind of party going on a few doors down that became annoying between about 12-1:30am. But it obviously didn’t last that long, and it was only loud enough that I heard it but it wasn’t terribly loud for me in my particular room.

    This hotel is pretty much best (or at least amongst the top) case scenario for hotels of it’s genre/caliber. It’s clean, it’s inexpensive, it’s modern, it includes breakfast in a nice, large, modern dining area. It meets my standards and I travel a lot and am very picky about hotels. It’s no where near a luxury stay, but it’s a comfortable, clean, acceptable, travel stay.

    Stayed in December 2021

  • Reviewed: December 2, 2021

    6.0
    I had a very nice room staff was very nice everything was fine
    • Business trip
    • Group
    • King Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was fine

    Did not have breakfast

    Stayed in November 2021

Showing 76 - 100

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